Hicksville Auto Recyclers LLC

For local users in Hicksville, Ohio, and the surrounding areas seeking auto parts, Hicksville Auto Recyclers LLC, located at 408 Defiance Ave, Hicksville, OH 43526, USA, operates under the platform category of "Auto Repair Stations," implying they provide goods for sale related to vehicle maintenance and repair. With contact numbers (419) 542-8500 and +1 419-542-8500, Hicksville Auto Recyclers has received mixed feedback from its customers, which potential local users should consider when sourcing their auto parts.

One customer review suggests a potential specialization, stating, "If you need anything for a Duramax or truck parts they most likely would have it." This indicates that Hicksville Auto Recyclers might be a go-to source for individuals working on Duramax diesel engines or other types of trucks in the area. The same review also offers a positive note regarding customer satisfaction, suggesting that assistance is readily available with "your satisfaction is only a phone call away." This implies a willingness to help customers find the parts they need.

However, another, more detailed review presents a significant concern regarding a customer's experience with a specific part and the company's warranty policy. This customer recounts ordering a Fuel Injection Control Module (FICM) that was reportedly faulty upon arrival. After installing the part and finding that the truck would not start, the customer removed it, repackaged it, and sent it back for a warranty claim. According to the review, Hicksville Auto Recyclers refused the warranty, stating that the "tamper proof stickers were messed with." The customer vehemently denies tampering with the stickers, claiming they were already in poor condition upon receipt and that this was explained to the company representative, Courtney, who was described as "very rude and unprofessional." This resulted in the customer being "out $2,000 because of their screw up," a serious accusation that potential buyers should be aware of.

Interestingly, the same customer who reported the negative warranty experience also provided an "edit" to their review, stating that they had "spent a bunch of money with this company in the past and have never had a problem until now." They also mentioned successfully returning items for replacement without issues on previous occasions. This suggests that while past experiences might have been positive, there is a potential for significant issues to arise, particularly concerning warranties on potentially faulty parts.

A further "edit" from the same customer adds another layer to the situation, stating that they "asked to speak with the owner and she wouldn't put them on the phone." This lack of direct communication with ownership regarding a significant issue could be a point of concern for customers seeking resolution for problems.

Given that Hicksville Auto Recyclers is described as an "Auto Recyclers LLC," the environment of the business likely involves a salvage yard or warehouse setting where used auto parts are stored and organized. Customers might interact with staff at a counter or in an office area. The condition and organization of the yard or warehouse could vary, but the primary focus would be on the accessibility and availability of used auto parts. The mention of specific parts like those for Duramax engines suggests some level of organization based on vehicle type or component.

The services offered by Hicksville Auto Recyclers LLC would primarily revolve around the sale of used auto parts. This could encompass a wide range of components for various makes and models, with a potential specialization in truck parts, particularly for Duramax engines. As an "Auto Repair Station" on the platform, they might also offer advice or basic information related to the installation or compatibility of the parts they sell, although they do not appear to offer repair services themselves based on the provided information.

The features of Hicksville Auto Recyclers LLC, based on the limited and conflicting reviews, could include:

• Potential Specialization in Truck and Duramax Parts: As suggested by one positive comment.
• Availability of Used Auto Parts: The core of their business as an "Auto Recyclers."
• Past Positive Experiences for Some Customers: As indicated by the edited review from a dissatisfied customer.
• Potential Issues with Warranty Claims: As highlighted by the detailed negative review regarding a faulty FICM.
• Concerns about Customer Service: Specifically mentioned as "rude and unprofessional" in one review, and the inability to speak with the owner.

There is no promotional information available in the provided reviews. Auto recyclers sometimes offer discounts on specific parts or have sales events, but there is no mention of such promotions in the given feedback.

For local users in Hicksville, OH, considering purchasing auto parts from Hicksville Auto Recyclers LLC, it is crucial to weigh the positive mention of potential specialization in truck parts against the serious concerns raised in the negative review. The discrepancy between past positive experiences and a significant recent issue regarding a faulty part and warranty handling suggests a potential inconsistency in their customer service or quality control processes.

Potential customers might want to take the following precautions:

• Inquire specifically about warranty policies: Before purchasing any parts, especially more expensive electronic components like a FICM, thoroughly understand the warranty terms and conditions.
• Inspect parts carefully upon receipt: If possible, inspect any delivered parts for signs of damage or tampering before installation. Document any issues immediately.
• Seek clarification on return procedures: Understand the process for returning faulty parts and what documentation or proof might be required.
• Consider alternative suppliers: Especially for critical or expensive parts, it might be prudent to compare prices and reviews from other local auto parts stores or recyclers.

In conclusion, Hicksville Auto Recyclers LLC in Hicksville, OH, functions as an auto parts store, potentially specializing in parts for Duramax engines and trucks. While some customers may have had positive experiences in the past, a detailed recent review raises significant concerns about their handling of faulty parts and warranty claims, as well as the professionalism of their customer service. Local users should approach with caution, thoroughly inquire about their policies, and carefully inspect any purchased items to mitigate potential risks.