NAPA Auto Parts

Bad service these guys act like they don't even know nothing about an automobile or what it take to keep them running. I manage an auto parts store when I was younger I could definitely whip this place in the shape, starting with management.

May 26, 2024 · Franklin “SnakeByte” Padgett

Better quality parts than the other places

Dec 14, 2024 · Stephen Elsberry

I wish I could give them zero stars! On Thursday I called and placed an order for front brake pads. The associate said they will be in on Monday. On Monday around 12 I called to check if they had came in and the person said no not yet but check back later today. Around 3:30 I called and a different person answered the phone and told me the brake pads had not even been shipped and to call back tomorrow morning. I called around 10 to see if UPS had ran and delivered the pads. Andy answered the phone and said no they had not came in yet and they had not even been shipped. He said give me a few and I’ll call you back to see what I can do. By 1 I had not heard back from Andy so I called and talked with Amanda. Amanda said that Andy ordered the brake pad this morning and they would not be in until Friday. I told her they were supposed to have been ordered Thursday and we have the brakes taken apart because we were told they would be in on Monday. She said she was sorry for the inconvenience but they won’t be until Friday. I asked Amanda if I could please have the order number so that we both can track this order. She placed me on hold and Andy came on the phone. Andy said “I don’t have a tracking number for the order. The original order has not shipped and the order he sent this morning should be in on Friday.” I asked him,” When was the first order placed?” He said, “on Saturday.” I told him we called on Thursday and why was it not placed then?” He said “it’s not going to be in until Friday “and hung up on me. My boyfriend called the store back. Andy told him they will not be in till Friday and he doesn’t care if we call the 1-800 number because he is quitting this Friday anyways. Andy said he doesn’t have a boss and that he is the boss. He is rude, and extremely unprofessional. I truly hope he is quitting this job because he does not need to work with customers!

Sep 21, 2021 · Leah R

Fred is an awesome sales representative! He was so patient and tried his best to find the part I was needing. Even though he couldn't find it for me, I wanted to share my experience because of his compassion to help his Customers. He definitely needs compensation for his dedication at NAPA!!! ~ Wanda

Jun 16, 2020 · Wanda

Placed an order for pick-up on Thursday for an in-stock item that says it will be ready by 8am. It’s now 8:15am on a Friday. Sign on door says open at 7:30am, guy is sitting at the counter with the doors locked. He stares at me and walks away. Why isn’t the store open 45 minutes after it’s supposed to? Why didn’t the person at the counter atleast walk to the door and explain why they’re not open?

Aug 05, 2022 · Nate Evans