Motor City Buick GMC Parts Center

The Motor City Buick GMC Parts Center is an integral department within the larger Motor City Buick GMC dealership, situated at 3101 Pacheco Rd, Bakersfield, CA 93313, USA. Operating as an "Auto Parts Store" within the context of a dealership, this center primarily focuses on supplying genuine Original Equipment Manufacturer (OEM) parts specifically designed for Buick and GMC vehicles. This specialization ensures that customers receive parts that are precisely engineered and tested for their vehicles, maintaining the manufacturer's standards for performance, safety, and longevity. You can contact the Parts Center directly by phone at (661) 279-9035 or via mobile at +1 661-279-9035. It's important to note that, as part of a dealership, there are also separate numbers for general service and sales, which can be found on the dealership's official website.

As part of a full-service dealership, the Motor City Buick GMC Parts Center operates within a professional and structured environment. Dealerships typically offer a clean, organized space with dedicated counters for parts sales. While the environment is designed for efficiency and to serve the needs of both the dealership's service department and individual customers, the customer reviews highlight a mixed experience regarding accessibility. One review points out a significant challenge in reaching the department by phone, stating, "Can NEVER get ahold of anyone in this dept! Every time I have called which is about 12 times the last couple days." This suggests a potential bottleneck in phone communication, leading to frustration for some customers who live further away ("I live 15 mins away...."). However, the same review notes that speaking to someone in person was faster, indicating that in-person service may be more reliable. In contrast, another review states, "There parts department has come through for me multiple times," implying that when contact is established, the service itself is effective and reliable. This mixed feedback suggests that while the internal operations and part availability might be strong, direct phone communication can sometimes be an issue for customers.

The Motor City Buick GMC Parts Center specializes in providing authentic OEM parts for Buick and GMC cars, trucks, and SUVs. Their primary service is the direct sale of these genuine parts to customers and the dealership's own service department. Key products and services include:

• Genuine OEM Parts: This is the core offering, ensuring that all parts are specifically designed and manufactured by GM for Buick and GMC vehicles. This includes everything from engine components, brake parts, and suspension elements to electrical systems and interior/exterior trim.
• Parts for All Models: They stock parts for a wide range of Buick and GMC models, new and older, accommodating diverse customer needs.
• Accessories Sales: Providing official Buick and GMC accessories to customize or enhance vehicles, such as floor mats, cargo organizers, trailer hitches, and more.
• Online Parts Ordering: Many dealership parts centers offer an online portal for customers to look up and order parts, which can help mitigate the phone communication challenges mentioned in reviews. This provides a convenient way to find and acquire parts without an in-person visit.
• Parts Specials: Dealerships often run promotions or specials on commonly needed parts and accessories, offering competitive pricing for genuine OEM components.
• Expert Assistance: The staff, while sometimes hard to reach by phone, is expected to be knowledgeable about Buick and GMC vehicles and can assist customers in identifying the correct parts for their specific needs, even for complex or older models.
• Support for Service Department: The Parts Center plays a crucial role in supporting the dealership's service department by ensuring that certified technicians have immediate access to the necessary genuine parts for repairs and maintenance.

The emphasis on "genuine Buick and GMC parts" highlights a commitment to quality and compatibility, distinguishing them from aftermarket parts suppliers.

Based on the provided reviews and general knowledge of dealership parts centers, several features define the Motor City Buick GMC Parts Center:

• Genuine OEM Parts: This is the paramount feature, ensuring that customers receive parts that meet the highest standards of quality, fit, and performance, directly from the manufacturer. This provides peace of mind regarding vehicle reliability and warranty.
• Reliable Part Availability (when connected): Despite communication hurdles, the review "There parts department has come through for me multiple times" indicates that once contact is made, they are effective at supplying the necessary parts.
• Specialized Expertise: The staff is trained specifically on Buick and GMC vehicles, offering specialized knowledge that generic auto parts stores might lack. This expertise is crucial for correct part identification and application.
• Customer Service (in-person): The mention of faster service in person suggests a strong capability for direct customer interaction once they arrive at the dealership.

The main challenge appears to be initial phone contact, which could affect customer convenience. However, their ability to consistently provide the right parts when contacted suggests a strong internal parts management system.

While no specific promotional offers were provided, the value proposition of the Motor City Buick GMC Parts Center is primarily centered around the benefits of using genuine OEM parts and the support of a dealership network:

• Guaranteed Quality and Fit: The assurance of receiving parts that are identical to the original components in the vehicle, ensuring perfect fit and optimal performance. This is a significant advantage over aftermarket alternatives.
• Preservation of Vehicle Value: Using genuine parts helps maintain the vehicle's integrity, which can contribute to higher resale value and compliance with warranty requirements.
• Expert Support: Customers benefit from the specialized knowledge of staff who are familiar with Buick and GMC vehicles, helping them choose the correct parts.
• Warranty on Parts: Genuine OEM parts typically come with a manufacturer's warranty, offering added protection and peace of mind.
• Convenience (for dealership customers): For customers already getting their vehicle serviced at Motor City Buick GMC, the integrated parts department offers seamless access to necessary components.

For local users in Bakersfield, CA, who own Buick or GMC vehicles and prioritize genuine parts for maintenance and repairs, the Motor City Buick GMC Parts Center is the go-to destination. While it may require a direct visit or persistent phone calls during busy periods, the reliability of their parts supply and the expertise of their staff make them a valuable resource. Customers looking for specific Buick or GMC components are advised to utilize their potential online ordering systems or visit the dealership in person to ensure a smooth and efficient acquisition of parts.