Morisette Automotive Royal oak

Welcome to Morisette Automotive Royal Oak, your local Auto Repair Station located at 1317 N Main St, Royal Oak, MI 48067, USA. As a provider within the Auto Repair Stations category, Morisette Automotive aims to offer reliable automotive services to the Royal Oak community. Based on customer feedback, experiences appear to vary, with some praising the shop for honest diagnostics and reasonable rates, while others report instances of unprofessional and unhelpful service.

Information regarding the specific environment of Morisette Automotive is not detailed in the provided reviews. However, one positive review assures a "trustworthy car shop to depend on," suggesting an environment where some customers feel confident in the integrity of the service. Conversely, a negative review describes a frustrating experience with unanswered calls and an unwelcoming reception at the shop, indicating that the customer service environment may not be consistently positive for all individuals.

Based on the customer reviews, the services offered at Morisette Automotive Royal Oak likely include:

• Vehicle diagnostics: Including addressing issues such as check engine lights and stalling. One positive review highlights "honest diagnostics." However, a negative review details a refusal to diagnose a check engine light issue.
• General auto repair: Addressing a range of automotive problems, as implied by the need for diagnostics and the positive experience of a rideshare driver relying on the shop for ongoing maintenance.
• Transmission-related assessment: One negative review mentions the staff member speculating about a transmission issue without performing a diagnostic.

Several features emerge from the customer reviews, presenting a contrasting view of Morisette Automotive Royal Oak. "Honest diagnostics" and "reasonable rates" are highlighted in a positive review, suggesting that some customers find the shop to be trustworthy and affordable compared to other options, including dealerships.

The assurance of having a "trustworthy car shop to depend on" is a significant positive feature for customers who have had good experiences, leading to long-term loyalty and recommendations.

However, a concerning feature highlighted in a negative review is "unprofessional" and "rude" behavior from staff. This includes unanswered phone calls, a dismissive attitude towards a customer seeking a diagnostic service, and a refusal to even provide the error codes from the vehicle's computer.

The negative review also suggests a potential issue with prioritizing customers or being unwilling to "get involved" in certain types of diagnostic requests, leading to a feeling of being given the "run around" and wasting the customer's time.

The mention by a dissatisfied customer of being a "minority if that matters" raises a serious concern about potential bias in service, although this is only a single data point and requires careful consideration as it is subjective and lacks corroborating evidence within the provided reviews. It is crucial to approach such statements objectively and avoid drawing broad conclusions based on limited information.

Currently, there is no specific promotional information available in the provided text. Customers interested in learning about any special offers or discounts should contact Morisette Automotive Royal Oak directly.

For local users in Royal Oak seeking auto repair services, Morisette Automotive Royal Oak presents a complex picture based on the available reviews. While some customers have experienced honest diagnostics and reasonable rates, leading to long-term trust and recommendations, others have reported significant issues with unprofessional and unhelpful service, including a refusal to perform a requested diagnostic. Potential customers should be aware of these contrasting experiences. If you value the possibility of honest and affordable service based on positive past experiences of some customers, Morisette Automotive might be an option to consider. However, the serious concerns raised in a recent negative review regarding customer service and the handling of diagnostic requests should also be taken into account when making your decision. It may be beneficial to inquire further about their diagnostic process and customer service policies when contacting Morisette Automotive Royal Oak at (248) 549-0200 or +1 248-549-0200 to discuss your specific automotive needs.