Mike & Sons Automotive and tire service

Located at 3738 A OH-103, Willard, OH 44890, Mike & Sons Automotive and Tire Service operates within the "Auto Repair Stations" category, intending to provide vehicle repair and maintenance solutions to the local community. As a business offering automotive and tire services, it aims to cover essential aspects of vehicle care for residents in Willard and the surrounding areas.

The physical environment of Mike & Sons Automotive and Tire Service, situated on OH-103, suggests a facility designed to handle a variety of automotive needs, including tire work. Auto repair shops typically feature a waiting area for customers, a service counter, and multiple bays for vehicle maintenance and repair. However, specific details about the aesthetics or amenities of this particular location are not readily available through public information.

The customer experience at Mike & Sons Automotive and Tire Service, based on the provided reviews, presents a point of concern. The identical reviews stating, "They sucked ladie too did work on my truck with bad parts on it all do over never ever again with those rude ass people," indicate a highly negative customer sentiment. These reviews suggest significant dissatisfaction stemming from perceived poor quality of work (use of "bad parts"), the necessity for "do over" repairs, and unprofessional conduct ("rude ass people"). Such feedback points to potential issues with service quality, parts reliability, and interpersonal interactions with staff. In the automotive repair industry, a positive customer experience is paramount, built on trust, effective communication, and reliable service. The strong negative language in these reviews suggests that these critical elements may have been lacking in the customer's experience at this particular location.

Based on the name "Mike & Sons Automotive and Tire Service," the facility would typically offer a range of services encompassing general automotive repair and specialized tire services. These commonly include:

• General Automotive Repair: This would cover routine maintenance and repairs for various vehicle systems, such as engine diagnostics, brake system repairs, suspension work, exhaust system services, and fluid changes (oil, transmission, coolant).
• Tire Services: Given "tire service" is part of the name, this would be a core offering. It generally includes tire sales, installation, balancing, rotation, flat tire repair, and wheel alignment. These services are crucial for vehicle safety, fuel efficiency, and tire longevity.
• Preventative Maintenance: Performing scheduled maintenance tasks to prevent major breakdowns, such as tune-ups, battery checks, and belt and hose inspections.

The provided reviews do not offer specific details about the types of repairs undertaken or the breadth of services utilized by the customers, only that "work on my truck" was performed. However, the nature of the complaints—regarding "bad parts" and work needing a "do over"—directly pertains to the quality and effectiveness of the repair services rendered.

While the name implies a family-run business ("Mike & Sons") which often suggests a personal touch and long-term commitment, the provided customer feedback highlights features that are concerning for a service-oriented business:

• Customer Dissatisfaction with Work Quality: The accusation of using "bad parts" and needing a "do over" is a critical concern, directly impacting the reliability and trustworthiness of the repairs performed. This suggests potential issues with part sourcing, installation quality, or diagnostic accuracy.
• Negative Customer Interaction: The strong language "rude ass people" indicates a significant breakdown in customer service and professional conduct. In any service industry, respectful and clear communication is essential for managing customer expectations and resolving issues.
• Lack of Resolution: The phrase "never ever again" implies that the customer's experience was so negative they have no intention of returning, suggesting that any issues encountered were not adequately resolved to their satisfaction.

In contrast to businesses with positive reviews that often highlight expertise, fair pricing, and timely service, the information available for Mike & Sons Automotive and Tire Service points towards a different set of experiences for the customers who provided feedback. It's important for potential customers to consider that reviews, while subjective, can indicate consistent patterns in service delivery. While the business is equipped to perform automotive and tire services, the negative testimonials raise questions about the consistent quality of service and customer care.

Given the available information, any promotional efforts for Mike & Sons Automotive and Tire Service would ideally focus on addressing the concerns raised in customer feedback. For local users in Willard, OH, who are considering this repair station, the following considerations might be relevant:

• Direct Communication: For any potential service, direct communication with the shop regarding their repair processes, parts warranty, and customer service approach would be advisable.
• Verification of Services: Inquire about specific services offered, technician certifications, and policies regarding parts and labor warranties.
• Managing Expectations: Customers should go in with clear expectations and consider discussing any concerns upfront based on available feedback.

The contact numbers provided are (419) 933-6869 and mobile phone +1 419-933-6869. These would be the primary means for customers to reach out to the shop for inquiries or to schedule services. For a business to thrive within the "Auto Repair Stations" category, consistently positive customer experiences, reliable repairs, and professional interactions are paramount. The provided reviews suggest that Mike & Sons Automotive and Tire Service may have areas for improvement in these aspects to better serve the Willard community.