Mike Castrucci Ford Sales, Inc. Service

Located at 1020 OH-28, Milford, OH 45150, USA, Mike Castrucci Ford Sales, Inc. Service operates as a multifaceted "Auto Repair Station" within a larger dealership framework. The service department can be reached directly at (513) 831-7010 or mobile at +1 513-831-7010. As a dealership service center, it primarily focuses on providing specialized care for Ford vehicles, but also extends its services to nearly all makes and models on the road, emphasizing factory-certified technicians and the use of genuine OEM parts.

The services offered by Mike Castrucci Ford Sales, Inc. Service are extensive, catering to a wide range of automotive needs, from routine maintenance to more complex repairs. Their capabilities include:

• Routine Maintenance: This encompasses essential services like oil changes (including conventional, synthetic blend, and full synthetic options) and filter replacements. They emphasize "The Works" package, a comprehensive service that includes oil and filter change, tire rotation, multi-point inspection, and fluid top-off.
• Brake Services: Expertise in brake diagnosis, inspection, and replacement of components such as pads and shoes. They offer competitive pricing for new brake pads/shoes for both front and rear axles.
• Tire Care: Services include tire rotations and wheel balancing. They also offer wheel alignment services for 4WD, AWD, FWD, and RWD vehicles, crucial for vehicle handling and tire longevity.
• Diagnostic Services: Utilizing advanced tools, their technicians perform electrical system diagnosis, engine diagnosis, and suspension diagnosis to accurately identify and resolve vehicle issues.
• Battery Services: Testing and replacement of vehicle batteries to ensure reliable starting and electrical system performance.
• Major Repairs: As a full-service auto repair station, they are equipped to handle more significant repairs involving the engine, transmission, and other major vehicle systems.
• Fluid Services: Beyond oil, they offer comprehensive fluid top-offs and flushes for transmission, power steering, differential/transfer case, and washer fluid.

The environment of a dealership service center like Mike Castrucci Ford is typically designed to offer a professional and customer-focused experience. Their facility is described as "state-of-the-art" with "22 service bays," indicating a large, well-equipped operation capable of handling a significant volume of vehicles efficiently. Amenities often found in such a setting include a comfortable waiting lounge with complimentary Wi-Fi, complimentary snacks, and a children-friendly waiting area. For customers who cannot wait, they offer a complimentary shuttle service to and from their homes, and in some cases, complimentary loaner vehicles, although the availability of loaners can vary and is often subject to specific conditions or prior arrangements. The presence of factory-certified technicians with 10+ years of experience underscores a commitment to expertise and quality of work.

Key features of Mike Castrucci Ford Sales, Inc. Service center, beyond the broad range of services, include their commitment to using genuine OEM parts, ensuring optimal compatibility and performance for Ford vehicles. Their factory-certified technicians are specifically trained on Ford models, allowing for specialized and precise service. The dealership's overall mission, extending from sales to service, often emphasizes building long-term customer relationships and being a "family" that clients can be a part of. The service advisors are also positioned to help customers plan future maintenance tasks, promoting proactive vehicle care.

Regarding promotional information, Mike Castrucci Ford Sales, Inc. Service, like many dealerships, regularly offers service coupons and specials to attract and retain customers. These promotions can include:

• Oil Change Specials: Often very competitively priced oil and filter changes, sometimes with additional inspections bundled in. For example, some promotions list basic oil and filter changes for as low as $16.95, or premium options for $29.95.
• Tire Rebates and Discounts: Special offers on sets of four tires from various brands (e.g., Goodyear, Michelin, Bridgestone), sometimes including rebates or bonus points through programs like FordPass Rewards. There are also specific programs like the Ford Military and First Responder Tire Discount Program.
• Brake Service Deals: Discounts on brake pad replacements or comprehensive brake service packages.
• Accessory and Parts Rebates: Offers on the purchase of specific parts like tire pressure monitoring sensors.
• FordPass Rewards: This loyalty program allows customers to earn points on qualifying activities, which can then be redeemed for service, parts, or accessories.

It is important to provide an objective introduction based on all available information, including customer reviews. While the dealership aims for high standards, some customer feedback indicates challenges. One review highlights a negative experience with a brand new car requiring shop visits within a month, receiving "excuses," and issues with a loaner car leading to canceled travel plans. Another customer mentioned receiving a bill for diagnostics that they felt was excessive for simply being told a stereo was bad, leading to a dispute and a refund. Other reviews, however, laud the "outstanding" service, "fast and accurate" work, and the helpfulness of service women. There are also instances where customers reported issues like tires not being rotated despite being checked off, or an oil cap not being replaced correctly after service, leading to oil loss. These mixed reviews suggest that while the dealership service center has the infrastructure and stated commitment to quality, individual customer experiences can vary, and communication and consistency might be areas where some customers have faced issues. Despite these criticisms, the dealership's status as a factory-authorized service center means it has access to specific Ford diagnostic tools, training, and parts that independent shops might not, which can be a significant advantage for Ford vehicle owners.