Mike Castrucci Ford Sales, Inc. Collision

Located at 1020 OH-28, Milford, OH 45150, USA, Mike Castrucci Ford Sales, Inc. Collision operates as a specialized branch within the larger "Auto Repair Stations" category. While the broader category encompasses general automotive maintenance and mechanical repairs, this particular establishment focuses specifically on collision repair and auto body work. This means they handle vehicles that have sustained damage from accidents, encompassing everything from minor dents and scratches to major structural damage. For vehicle owners in Milford, and surrounding areas such as Loveland, Goshen, Batavia, Amelia, and Cincinnati, this facility offers a dedicated service for restoring their vehicles to pre-accident condition. The collision center can be contacted at (513) 831-7010, with a mobile phone number also available at +1 513-831-7010, facilitating direct communication for estimates and service inquiries.

The services offered by Mike Castrucci Ford Sales, Inc. Collision are extensive and tailored to the complexities of accident-damaged vehicles. These typically include: auto dent and scratch repair, including paintless dent repair (PDR) for minor dings; fender repair; bumper repair and replacement; auto painting and paint repair, utilizing advanced color-matching systems to ensure seamless finishes; frame straightening and structural repair to restore the vehicle's integrity; auto glass repair and replacement; and hail damage repair. As a dealership-affiliated collision center, they are likely to use genuine Ford OEM (Original Equipment Manufacturer) parts for Ford vehicles and high-quality parts for other makes and models, ensuring compatibility and adherence to safety standards. They also commonly work directly with insurance companies, assisting customers with the claims process, and often provide free estimates to assess the damage and outline the necessary repairs. Furthermore, services like window tint installation and spray-in bed liners for trucks may also be offered as part of their body shop offerings.

The environment of a modern collision repair center like Mike Castrucci Ford Sales, Inc. Collision is typically equipped with specialized bays for different stages of bodywork, including dedicated areas for structural repair, painting booths with controlled environments, and detailing stations. The facility would be designed to handle vehicles that are often undriveable, requiring ample space for storage and maneuvering. Customers can expect a professional reception area where they can discuss their repair needs and interact with service advisors. Given its association with a large dealership, the overall environment is likely well-maintained, clean, and organized, reflecting the professional standards of the Mike Castrucci Ford brand. Being located on OH-28, it benefits from good road accessibility, which is important for towing and transportation of damaged vehicles.

The features of Mike Castrucci Ford Sales, Inc. Collision are highlighted by the provided customer reviews, which present a mixed, yet insightful, perspective. One highly positive review praises the service: "There's no reason for me to give less than 5 stars. I had an accident and the next day Progressive was able to help me get in touch with their trusted partner (Mike Castrucci Ford Collision) and they were able to tow my car in same day. They originally said it may take a few weeks for parts and other things and would try to work in my car. Completely understandable. They worked everything out with Progressive and emailed me a form to sign off. A few days later they called back and my car was finished. I was blown away with their customer service and speed. My car looks and drives like I was never in an accident. Collision customer for life. Thank you so much to the Collision team." This feedback points to several key features: efficient communication and coordination with insurance companies (Progressive in this case), impressive speed of repair ("car was finished" in "a few days later" despite initial longer estimates), high-quality workmanship that restores the vehicle to its pre-accident condition, and exceptional customer service. The commitment to turning a vehicle around quickly and flawlessly makes them a preferred partner for insurance companies and a 'customer for life' for individuals.

However, another review provides a contrasting experience: "I had high hopes when I made my appointment, but unfortunately my experience was everything but positive. From start to finish, my car repair process was riddled with errors and poor communication. My biggest complaint is that Brian was entirely incompetent and unprofessional. His employment with the company should be reconsidered sooner rather than later." This negative feedback highlights significant concerns regarding poor communication, errors in the repair process, and unprofessional staff behavior. While it specifically names an individual, it reflects negatively on the overall service consistency. This suggests that while the collision center has the capacity for excellent service, there might be inconsistencies in service delivery or individual staff performance.

Other general features common to reputable collision centers, and likely present at Mike Castrucci Ford Sales, Inc. Collision, include: I-CAR Certified Technicians, indicating that their staff has undergone industry-recognized training in collision repair; advanced repair equipment for precise frame alignment and bodywork; and often a courtesy transportation program offering shuttle service or loaner vehicles to minimize customer inconvenience during repairs. Their position as a Ford dealership body shop also implies access to Ford's specific repair protocols and technical bulletins.

For promotional information, collision centers often leverage their relationships with insurance providers and their reputation for quality and efficiency. Mike Castrucci Ford Sales, Inc. Collision's status as a "trusted partner" for insurance companies serves as a strong indirect promotion. They likely offer free estimates as a standard promotional tool, allowing customers to understand repair costs upfront. While specific discounts or seasonal promotions are not mentioned in the provided information, collision centers may offer incentives for detailing packages, paint protection, or other aesthetic services. Their commitment to returning a car to its pre-accident condition and potentially offering amenities like loaner vehicles or shuttle services are also strong selling points. For local users, directly contacting the collision center at (513) 831-7010 is the best way to get an estimate, discuss insurance claims, and inquire about their repair process and any current special offers or services they might provide.