Mario D'Addario Buick GMC Parts Department

The Mario D'Addario Buick GMC Parts Department, located at 329 Bridgeport Ave Suite B, Shelton, CT 06484, USA, serves as a crucial component of the larger Mario D'Addario dealership. Operating within the "Auto Repair Stations" category, this department primarily focuses on providing genuine automotive parts and accessories, catering to both the dealership's service center and individual customers in Shelton and the surrounding areas. Customers can reach the parts department directly at (877) 204-6568 or via mobile at +1 877-204-6568.

As part of a long-standing dealership established in 1968, the Mario D'Addario Buick GMC Parts Department is housed within a facility that has undergone remodeling and is described as "over 56,000 square feet." This suggests a substantial and well-equipped environment. While specific details about the parts department's exact layout or customer waiting area are not explicitly detailed in the provided information, being part of a large dealership implies a professional and organized setting. Dealership parts departments typically feature a counter for customer interaction, staffed by knowledgeable personnel, and a warehouse or storage area for inventory.

Customer experience within the broader Mario D'Addario dealership, which includes service and parts, is generally rated positively, though there are mixed reviews. One customer specifically praised "Excellent Customer Service by Paul at the parts department," highlighting professionalism and a positive interaction. This suggests that the parts department aims to provide helpful and knowledgeable assistance to customers. Being part of a larger dealership often means access to amenities like a "large comfortable waiting area" and "complimentary beverages" and "wi-fi," although these are general amenities of the entire dealership rather than specifically the parts department's direct environment. The overall impression is of a well-established and professional operation.

However, some reviews for the overall dealership experience are negative, touching on issues related to customer service and buying processes. While these are not directly tied to the parts department specifically, they indicate that the dealership, as a whole, may have varying levels of customer satisfaction. For the parts department, the focus would be on efficient service, accurate part identification, and courteous interactions.

The core service of the Mario D'Addario Buick GMC Parts Department is the provision of authentic and high-quality parts for Buick and GMC vehicles. Their offerings include:

• Genuine OEM Parts: They specialize in supplying original equipment manufacturer (OEM) parts specifically designed and engineered for Buick and GMC models. This ensures compatibility, performance, and adherence to manufacturer standards, which is crucial for maintaining vehicle integrity and warranty.

• Comprehensive Inventory: The department maintains a large inventory of common and specialized parts, from brake pads and oil filters to more complex engine or electrical components. Their aim is to be a "one-stop shop for auto parts."

• Part Ordering Services: For parts not immediately in stock, they offer efficient ordering services, helping customers acquire specific components quickly.

• Expert Assistance: Staffed by "technicians and experts" who "know exactly what your car needs," the parts department provides knowledgeable assistance to help customers identify and select the correct parts for their vehicles. This is especially valuable for those undertaking DIY repairs.

• Parts Warranty Information: As a genuine parts provider, they offer information regarding parts warranties, ensuring customers understand the coverage and reliability of their purchases.

• Support for Service Center: The parts department directly supports the dealership's certified service center, ensuring technicians have immediate access to necessary parts for repairs and maintenance, which contributes to efficient service turnaround times.

While the provided information categorizes them under "Auto Repair Stations," their primary role is supplying parts, which indirectly supports auto repair. They facilitate the repair process by providing the necessary components, whether for a DIY mechanic or their own certified service technicians.

Key features of the Mario D'Addario Buick GMC Parts Department include:

• Authenticity of Parts: A major feature is the assurance of genuine GM (Buick and GMC) parts, which typically offer better fit, performance, and longevity compared to aftermarket alternatives. This is a significant draw for owners of these vehicle brands.

• Experienced Staff: The presence of "service professionals" and "certified service experts" in the broader dealership, who are "trained to know every inch of your vehicle," implies that the parts department staff is also well-versed in vehicle components and systems, enabling accurate part identification.

• Integration with Service Department: Being co-located with a full-service and collision center means a seamless process for customers who might need both parts and professional installation. This offers "one-stop shopping for tires, glass, rentals, etc." and is a key convenience factor.

• Online Ordering Capability: Their website indicates the ability to "Fill out the online form below and a service professional will get back to you soon" for ordering parts. This online presence enhances convenience for customers who prefer to initiate parts inquiries or orders digitally.

• Reputation of a Long-Standing Dealership: The D'Addario auto group has been serving the Valley since 1968, indicating decades of experience in the automotive industry. This longevity can build trust and confidence among customers.

Promotional efforts for the Mario D'Addario Buick GMC Parts Department are often intertwined with the dealership's overall promotions for service and sales. While specific "parts-only" promotions are not explicitly detailed, the dealership frequently offers "Service & Parts Specials." Examples of such specials found online include:

• Tire Price Match Guarantee: This offers customers a competitive edge when purchasing tires, which are often sold through the parts department.

• Oil Change Specials: Often involving genuine GM or ACDelco parts (like oil filters and specific oil types).

• Brake Pad and Rotor Specials: Promoting the installation of GM Genuine Parts with warranties.

• Battery and Wiper Blade Specials: Highlighting the quality of ACDelco Gold products.

• Multi-Point Inspections: Often offered for free and can lead to identification of parts needing replacement.

These service specials implicitly promote the parts department by driving traffic for repairs that require genuine components. The dealership also emphasizes its "Certified Service experts" and GM Master Technicians, indirectly promoting the quality of the parts they use in their repairs. Furthermore, the overall reputation of being a "highly rated dealership" that "builds trust by focusing on your needs" serves as a broad promotional message. The strategic location on Bridgeport Ave in Shelton also makes them easily accessible to a wide customer base in Southern Connecticut.