Lupe's Auto

(40 reviews)

Auto Repair Stations Michigan Kent County Grand Rapids West Millbrook 28th Street Southeast

Kent County . Michigan

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Location
Reviews

+1 616-350-9204
1850 28th St SE, Grand Rapids, MI 49508, USA

Operating Hours

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday Closed

Lupe's Auto Introduce

Located at 1850 28th St SE, Grand Rapids, MI 49508, Lupe's Auto stands as a local option for vehicle maintenance and repair in the Grand Rapids area. As an Auto Repair Station, Lupe's Auto aims to provide essential services to keep vehicles running smoothly.

Environment and Accessibility

Lupe's Auto is situated on 28th Street SE, a well-known thoroughfare in Grand Rapids, making it relatively accessible for residents in the surrounding neighborhoods. The physical environment of the shop is typical of an auto repair facility, focused on the practical needs of vehicle servicing. For those needing to reach them, they can be contacted at (616) 350-9204 or +1 616-350-9204.

Services Offered

While a comprehensive list of all services is not readily available through general public information, as an auto repair station, Lupe's Auto can generally be expected to offer a range of common vehicle maintenance and repair services. These typically include, but are not limited to:

Oil Changes: Regular oil and filter replacements are fundamental to engine health.
Brake Services: Inspection, repair, and replacement of brake pads, rotors, and other components.
Tire Services: Rotations, balancing, and potentially tire sales.
Engine Diagnostics and Repair: Addressing issues indicated by check engine lights and more complex engine problems.
Fluid Checks and Flushes: Ensuring proper levels and quality of essential vehicle fluids like transmission fluid, coolant, and power steering fluid.
Suspension and Steering Repairs: Addressing issues related to vehicle handling and ride comfort.
Electrical System Checks: Diagnosing and repairing issues with vehicle's electrical components.
Heating and Cooling System Services: Maintenance and repair of air conditioning and heating systems.

Customer Feedback and Features

Online reviews offer insights into the customer experience at Lupe's Auto. Some feedback, such as the provided review, indicates challenges with service timeliness and communication. For instance, one customer reported a significant delay of "close to 5 weeks" for a piston ring replacement on a 2012 Grand Cherokee, alongside concerns about being "lied to" regarding the completion status. While the price was reportedly lowered, the overall service was described as "poorly handled." This specific feedback highlights potential areas where customers may experience frustration, particularly regarding extended repair times and perceived lack of transparency.

It is important to note that customer experiences can vary, and this feedback represents specific instances. When considering any auto repair service, prospective customers often weigh factors such as the efficiency of repairs, clarity of communication, and the overall value provided.

Promotional Information

Specific promotional offers from Lupe's Auto are not available through the provided information. However, auto repair stations frequently offer various promotions to attract and retain customers. These can include:

First-time customer discounts
Seasonal maintenance specials (e.g., pre-winter checks, summer AC service)
Discounts on specific services like oil changes or brake inspections
Package deals for multiple services

For the most current information on services, pricing, and any ongoing promotions, it is advisable for local users to directly contact Lupe's Auto via their phone numbers: (616) 350-9204 or +1 616-350-9204.

As with any auto repair service, gathering multiple quotes and researching recent customer experiences can help local users make an informed decision when selecting an auto repair station for their vehicle needs.

Lupe's Auto Location

Lupe's Auto Customer Reviews

Very poor service. My girlfriend had to have her piston rings changed on her 2012 Grand Cherokee. Everytime we called to check up on it, we were lied to about it being done. It took about close to 5 weeks before she got her car back. They did lower the price for her, but the overall service was poorly handled.

Nov 06, 2020 · Ángel García

We had to go here to get a mechanic check after buying a car with a salvage title. I forget how much exactly but it think it was $50. Maybe $100. There are different prices for different parts of getting it back legal. We just walked up to the window and told them what we needed. The lady walked out to the car. She was outside maybe 5 minutes and came back in and gave us the paper we needed 😊 I don't know if you should make an appointment or not usually, but for us we didn't need to and we were in and out 😊 The lady was nice and she told us everything that we needed to do next 💕

May 10, 2019 · jessica colter

Dropped my car off AFTER I called and made an appointment. Took him a whole 7 days to look at it. Got it back, made appointment to fix it. Appointment was a week later and now it’s a week from when I dropped it off and it still isn’t fixed. Also, they never answer the phone. They basically have a secretary for no reason. It took me days to get through the line just to ask them for updates on my car.

Oct 20, 2020 · Shy McKenzie

These guys have always taken care of mine & my mom's vehicles no matter what job or vehicle it's been, and have always done a great job. If you have any issue with their work Just mention it to them & I am positive they would take care of it on the spot.. I've seen it first hand.. I was really shocked to see negative reviews

May 23, 2018 · Joshua Meece

I had work done there on my motor change it didnt work had to wait for 2 months to get my car when he gave it to me didnt work properly so I had him take out the engine that he put in there. He did return my money but decided to take apart my engine and put it in the back bed of my truck. The car was taken to another mechanic that told me that the engine had a lot of stuff missing from it. May God bless him. That is a place that I will never want to visit again. The people that have taken there car to them and has solve their problem good for them. Save your time and go to another mechanic. Pay more where you won't have the headache and they aren't responsible on giving your car on a timely matter. And when they give it to you they cut the time chain. GOD IS FAIR.

Sep 19, 2018 · Maria del Carmen Gomez