Lifesafer Ignition Interlock Visalia

I had a terrible experience with them overall. I was charged $35 for taking my car to the mechanic to replace my starter. I notified lifesafer that I was taking my car in for repair and the car locked out on me and they charged me $35 for a code to unlock it. Also when it was time to get the interlock device removed I was overcharged. Pick em up truck store has no idea when your service ends and told me to contact lifesafer and when I did they told me that they have to contact the DMV which they didn't do. I had to contact the DMV on my own and they told me my restriction was lifted. This was after I already paid for another month of service because they were going to lock my car out if I didn't. Edit. Thats incorrect. I took my car to replace the starter on Dec 17th and a few days later my car locked out on me and i had to call for a code to unlock it. When I went to my next appointment on 12/23 I was charged $35 for the code. As for the Removal you did say that I would be credited $80 for the removal fee but that just covers the march payment. I still paid $84 for april and one of your repesentitives said you have a scrict no refund policy. And for your information noone ever responded back to me. I had to keep calling back. Now not only did I pay for an extra month but I also have to take time off of work for the removal. Nowhere in you contract when I signed up did it mention that it was my resposibilty to notify the DMV for my removal. I never missed an appointment and held up my end of the contract and I feel that you as a company didnt do the same. Reply: Can you answer me this quwstion then? Why did I recieve a lockout warning in the first place? What do your records show there? Also your company did not verify anything to me on the 25t. I was told that they would have to contact the DMV and would get back to me. I never heard back so I contacted the DMV on my own to find out the removal date. I called back on the 26th to inform lifesafer and thats when the so called waiver was offered but it's actually the payment I made for march and your not mentioning the payment for april that you refuse to give back.

Feb 28, 2021 · Gary Mancillas

Anytime I was locked out from the device I was assisted in a timely manner with directions to unlock the ignition. The prices are fair enough. Calibrations are completed quickly and free of charge. Never had any trouble or malfunctioning while operating my vehicle.

Oct 05, 2021 · Abel Ramos

Don't go to this business for your interlock device they are very non professional . They charged my husband fees saying he missed an appointment when his car would not start .So he was asked to show receipts for car repairs wich he did and still charged him. He put a bad review on them and because he would not take the review down they charged him 52 dollars for it there crooks dont trust this business!

Mar 01, 2021 · Adriana Loaiza

I got my interlock installed and less than a week later my battery is dead. The video they make you watch says if it’s install right it shouldn’t drain your battery but guess what happened. I tried calling to schedule more than one time and I got a text saying they are busy and for me to call back later. I call again later and get the same text. I call a third time and I’m promoted to leave a message which I CANT because the message box is full. So now my car is messed up, no one can answer a phone, and I’m stranded. I don’t recommend this place to anyone. They are TRASH!

May 03, 2018 · Danielle Lickey

Knowledgeable and expert service for cars/truck matters.

Dec 08, 2021 · Clayton Onstott

I received a text saying my vehicle was ready, but called the business twice and found my vehicle had NOT been completed. Furthermore, when called back, the receptionist could not give me a time for completion. At this point, my vehicle has been at the shop for more than 3 1/2 hours!! I was asked to bring the vehicle in earlier than the scheduled appointment, which I did, an hour earlier. I believe I dropped it off at noon. It is now past 3:30. I was previously informed it would take a couple of hours. Unfortunately, I have to rely on transportation for dropping off and picking up vehicle. This situation with your company has made it more difficult to schedule that additional assistance. At this point, I have simply been asked to wait until I receive a call back. This is not being handled in a professional manner. The last receptionist I spoke to was NOT helpful in spite of my concerns with the timeliness or lack thereof of completion.

May 14, 2025 · Lupe Maldonado

They were super nice and helpful. I appreciate them for their help.

Feb 28, 2025 · Mohammed Muthana