Lexus Escondido Service Center

Lexus Escondido Service Center ico

(8 reviews)

Auto Repair StationsCaliforniaSan Diego CountyEscondidoFelicitaAuto Park Way

San Diego County . California

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  • Intro
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  • Location
  • Reviews
  • +1 760-747-2300
  • www.lexusescondido.com
  • 1205 Auto Park Way, Escondido, CA 92029, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed

Lexus Escondido Service Center Introduce

The Lexus Escondido Service Center, operating as a dedicated "Auto Repair Station" within the luxury automotive segment, provides comprehensive maintenance and repair services exclusively for Lexus vehicles. This center is not merely a repair shop; it is an extension of the Lexus luxury experience, aiming to provide meticulous care for your vehicle in an environment designed for unparalleled customer comfort and convenience.

Environment

The environment at Lexus Escondido Service Center is designed to reflect the luxury and sophistication associated with the Lexus brand. Upon arrival, customers are greeted by a modern, immaculately clean, and highly organized facility. The service drive-in areas are often spacious and welcoming, leading into a meticulously maintained workshop. The facility is typically state-of-the-art, equipped with the latest diagnostic tools and specialized equipment required for servicing sophisticated Lexus vehicles.

Beyond the service bays, the customer waiting areas redefine the traditional dealership experience. Lexus Escondido Service Center is known for its luxurious amenities, often referred to as an "Autojoyment" experience. This includes a comfortable, Wi-Fi equipped lounge where customers can relax while their vehicle is being serviced. Depending on the facility, these amenities can extend to a gourmet cafe offering coffee and snacks, a private library, a business center with charging stations, and even unique features like a golf simulator or a children's play area. The overall atmosphere is akin to a high-end resort, focusing on making the wait as pleasant and productive as possible. The attention to detail in the customer-facing areas emphasizes comfort, cleanliness, and a welcoming ambiance, reinforcing the premium nature of the Lexus brand.

Services

Lexus Escondido Service Center offers a full spectrum of services tailored specifically to the needs of Lexus vehicles, ensuring that each car receives care that adheres to manufacturer standards. Their service portfolio covers both routine maintenance and more complex diagnostic and repair needs:

  • Routine Scheduled Maintenance: This includes all factory-recommended services at various mileage intervals (e.g., 5,000-mile, 10,000-mile, 30,000-mile services). These often involve oil changes using synthetic oil, fluid checks and top-offs (transmission, brake, coolant, power steering), tire rotations and pressure adjustments, and multi-point vehicle inspections.

  • Brake Services: Comprehensive brake system care, including inspection of brake pads, calipers, and rotors, brake pad replacement, rotor resurfacing or replacement, and brake fluid flushes to ensure optimal stopping power and safety.

  • Tire Services: Offering a full range of tire services, including tire sales (featuring Lexus-recommended tires), mounting, balancing, rotation, and wheel alignment. They also provide tire inspections and road hazard coverage.

  • Battery Service: Complimentary battery checks and charging system inspections to determine battery health. Replacement with genuine Lexus batteries designed for superior performance and reliability.

  • Diagnostic Services: Utilizing advanced diagnostic tools to accurately identify issues with engine, transmission, electrical systems, and other complex components. This ensures precise problem resolution, preventing unnecessary repairs.

  • Air Conditioning and Heating System Service: Inspection, repair, and recharging of the vehicle's climate control system to ensure comfortable cabin temperatures.

  • Engine Tune-Ups and Repairs: From minor adjustments to more extensive engine diagnostics and repairs, performed by technicians who understand the intricate engineering of Lexus powerplants.

  • Transmission Services: Including transmission fluid flushes and repair or replacement of transmission components.

  • State Inspections: If applicable to the region, ensuring vehicles meet all necessary state safety and emissions requirements.

  • Complimentary Car Wash: A standard offering with most service appointments, ensuring your Lexus leaves looking its best.

  • Accident Repair Coordination: While primarily a service center, they can guide customers through the process of getting their vehicle repaired after an accident, often working with Lexus Certified Collision Centers.

Features

Lexus Escondido Service Center distinguishes itself through several key features that elevate the service experience for Lexus owners:

  • Factory-Trained and Certified Lexus Technicians: A paramount feature is their team of highly skilled technicians who are factory-trained and certified by Lexus. These professionals possess in-depth knowledge of Lexus engineering, diagnostic procedures, and repair methods, ensuring that your vehicle receives expert care using the most advanced tools and equipment available.

  • Genuine Lexus OEM Parts: The center exclusively uses genuine Lexus Original Equipment Manufacturer (OEM) parts for all repairs and replacements. This ensures optimal fit, performance, safety, and longevity, maintaining the integrity and value of your Lexus.

  • Luxury Customer Amenities: As mentioned, the "Autojoyment" concept is a significant feature. This includes a comfortable waiting lounge with Wi-Fi, a cafe, a business center, and potentially unique offerings like a golf simulator or children's play area. These amenities are designed to provide a pleasant and productive experience while customers wait.

  • Complimentary Loaner Vehicles: For longer service appointments, Lexus Escondido often provides a fleet of Lexus loaner vehicles, minimizing disruption to the customer's daily routine.

  • Convenient Online Service Scheduling: Customers can easily schedule service appointments 24/7 through an intuitive online platform, streamlining the process and allowing for flexible planning.

  • Transparent Pricing and Communication: The service center emphasizes transparent pricing and clear communication. Service advisors explain recommended services, provide detailed estimates, and keep customers informed throughout the repair process, ensuring no surprises.

  • Customer-Centric Approach: Reviews often highlight the friendly, professional, and efficient nature of the staff, from service advisors to technicians. The focus is on providing an exceptional customer experience, addressing concerns, and ensuring satisfaction.

  • Complimentary Maintenance Programs: For new Lexus vehicles and L/Certified pre-owned vehicles, Lexus Escondido offers complimentary scheduled maintenance programs for a specified period or mileage, adding significant value to vehicle ownership.

Promotional Information

Lexus Escondido Service Center frequently offers various promotions to provide value to its customers. These promotions are dynamic and updated regularly, so it's always best for local users to check their official website or contact them directly for the most current offers. Common types of promotions typically include:

  • Service Specials: Monthly or seasonal discounts on popular maintenance services such as oil changes, tire rotations, brake service (pads and rotors), and alignment specials. For example, they might offer a discounted synthetic oil change, or a percentage off major services like 30k, 60k, or 90k mile maintenance.

  • A/C Refresh Specials: Promotions on air conditioning system inspections and services, often bundled with a new cabin air filter, especially relevant in warmer climates.

  • Road Trip Specials: Comprehensive service packages designed to prepare vehicles for long journeys, often including oil changes, tire rotations, alignments, and battery tests.

  • Detailing Bundles: Offers on complete vehicle detailing services, sometimes bundled with essential items like new wiper blades, to keep the vehicle looking pristine.

  • High Mileage Discounts: Loyalty discounts for vehicles exceeding certain mileage milestones (e.g., 10% off for 100K+ miles, 15% off for 150K+ miles, 20% off for 200K+ miles).

  • Mid-Week Service Specials: Discounts on maintenance services performed on specific weekdays (e.g., Tuesday-Thursday) to encourage off-peak appointments.

  • Recall Service Incentives: While recall work is typically free, some dealerships may offer additional incentives, such as a complimentary tank of gas, when customers bring their vehicle in for recall service.

  • Parts Specials: Discounts on genuine Lexus parts, including tires, batteries, and accessories.

These promotions are designed to encourage regular, factory-recommended maintenance, ensuring the longevity and optimal performance of Lexus vehicles while providing cost savings to owners. Customers are encouraged to visit the Lexus Escondido Service Center website or call their service department for the most up-to-date information on current specials and to schedule appointments.

Lexus Escondido Service Center Photos

Lexus Escondido Service Center 0

Lexus Escondido Service Center Location

Lexus Escondido Service Center Customer Reviews

Not the quality of service that I would expect from a flagship dealership such as Lexus Escondido and disappointed by the judgment call made by the service manager, Teresa. My Lexus GX 460, under the coverage by insurance, had the motor completely replaced that cost $33,200. During the Warranty period (1 year) I noticed a slight ticking noise that occurred when the engine was warm and under idle. I did ask the dealership if they thought this was an issue and they said no it’s normal (however, this conversation was not documented as a formal request for diagnostic was not pursued). In addition, during the warranty. There was also a multipoint inspection that was conducted inside the warranty period, and this issue was not caught. Outside of the warranty (5 months after the 1 year expiration), the issue progressed and got worse. I took it back to the dealership and upon further inspection of the issue it was diagnosed that either a lifter or spring inside one of the cylinders is damaged or out of tolerance. To get the issue corrected it would cost roughly 36 hours at $260 an hour to have it corrected. Essentially the motor would have to be completely taken apart and put back together again! Rough order magnitude for the repair is another $5000 to $7000. Although outside of the warranty - I was hopeful that the service department would make a judgment call that based on the extent of the repair and this particular situation, they would own up to the fact that the motor was reassembled incorrectly, and it would’ve been difficult to detect the severity of the issue during the warranty period. However, the service department, specifically the service manager Teresa, declined authorizing the repair. I believe this is completely ridiculous, to spend another $7000 after $33,000 was already spent within only 18,000 miles of the motor being replaced. Do yourself a favor and use another dealership for major work. And please, Lexus, spare me with your canned response “sorry to hear about your issue, and we strive for the best customer service” reply.

Mar 22, 2025 · Andrew Johnson

The service agent, Maryann Jaramillo, was extremely professional and kept me well informed during the entire service. I even received a voucher for a free item at their in house cafe while I waited. My vehicle was services by Axel who did a quick yet efficient job. I will definitely be returning to this service center for all of my future needs, thank you!

Feb 16, 2025 · Brandon

I bought my Lexus IS 500 from Lexus of Escondido in July of 2023. During delivery, I noticed that the Paint Protection Film (PPF) on the hood was less than basic in that it only covered 1/3 of the hood and part of the fenders - leaving the entire bumper, the rest of the hood, and fenders naked to rock chips. Additionally, there were tons of contaminants underneath the PPF, and there were striations in the film, even pry-up marks on a few of the edges. Pretty sad for a brand like Lexus to force the buyer to pay for such garbage and claim that it HAS to be added to the car. I was promised by my salesman that it would be fixed as soon as possible, and at the time, had no reason to doubt Lexus. Additionally, I noticed that the paint wasn't very smooth, featuring orange peel all over the car. Not an impressive start to a $70k purchase. The IS 500 has an initial inspection at 1k miles, something that the Lexus Enform app continuously notifies you about when you open it. As I was getting close to 1k miles, I called Lexus Escondido Service (LES) to schedule an appointment. I spoke to no fewer than FOUR employees, all of which told me that there is no such thing as a 1k service. I asked them if the Enform app is wrong, and they said "yes". Instead, I scheduled service to have the PPF replaced. Below is my recording of the events that transpired: Friday August 11: Drop car off. Ask Maryann if I can show her the defects in the clear bra - she says it's not necessary as they're going to replace the whole kit. Saturday August 12: Maryann tells me that the clear bra guy isn't coming in until Monday, so I agree to them keeping the car (why did they not know this yesterday?). I try texting her at the number she texted me from earlier - no response. Monday August 14: Still no response from Maryann. I call at 1101, get ahold of somebody who tells me that she'll message Maryann to call me. I call back at 1314, select option to talk to service manager - he's out for the day. Call back at 1316, ask to speak to Maryann - put on hold for 5 minutes. Someone answers and asks who I'm holding for, and I tell her the whole story, then she tells me she's Maryann. She claims that the car was finished 15 minutes ago - Lexus Enform app tells me it hasn't been touched in hours. Says she'll go inspect the clear bra and send photos, even confirms the number to send them to. Never sends them. Calls back at 1355, says that the doors were done, nothing else. Says she thought that's what I meant, even though I offered to show her which parts have contaminants. She says that for the front of the car to be fixed they need to file a warranty claim, and that she'll talk to her manager and get back to me. Maryann calls/leaves VM, tells me I can pick my car up, but doesn't tell me how long it'll take to get the warranty claim processed. I call back at 1515: she doesn't know when they'll know how long it will take, so I should come get my car today. When I got to LES, my car was parked outside, but nobody told me where to go, or what to do to get my car. I eventually found the cashier, then went back to the valet (?) He walked me across to my car, and said "I'm sure a YouTube video will explain the remote/windows/sunroof function. Nobody was there to explain. I noticed the passenger mirror clear bra still had a bubble in it, so I went inside to talk to Maryann, and she walked right past me on the phone. I spoke to a man from service, he explained that the mirror's clear bra is not part of what was fixed today - why didn't Maryann explain any of this? Tuesday, August 15: received a call from Abel Jimenez saying he'd call me in the next day or two with an update. He never contacted me again. Thursday, August 24: Received an email from Josh Reece (service & parts director) informing me that the claim was approved by Lexus and the vendor. They are currently waiting for the parts to arrive, then they can schedule the replacement. Said they'd get me an update tomorrow. 74 days later, no communication from LES.

Nov 06, 2023 · Yoshi Αντοσογλου

Extremely friendly and great service. Made sure I was taken care of in every regard. Gave me a nice loaner car and complimentary breakfast. 10/10 service

Jun 29, 2023 · P B

Awesome sales person. Beautiful dealership. Will buy another vehicle soon!

Apr 05, 2024 · Joe Delgado