Lee's Automotive

For residents of Clarksville, Tennessee, Lee's Automotive, located at 1501 Vista Ln, Clarksville, TN 37043, USA, operates as a car dealership that also offers auto repair services, placing it within the Auto Repair Stations category by providing both goods (vehicles) for sale and repair services. This dual role means that local users can potentially visit Lee's Automotive not only when looking to purchase a vehicle but also when their current vehicle requires maintenance or repairs. The provided customer reviews offer contrasting perspectives on their service, which should be considered by potential customers.

As a car dealership, Lee's Automotive likely features a sales lot showcasing their inventory of vehicles available for purchase. This might include new and/or used cars, trucks, and SUVs, depending on their specific business model and franchise affiliations (if any, though not mentioned). Inside, there would typically be a showroom area with sales offices where customers can discuss vehicle options, financing, and make purchasing decisions. Additionally, given that they offer auto repair, there would also be a service department. This area would include service bays equipped with the necessary tools and lifts for performing various automotive repairs and maintenance tasks. Customers visiting for service would likely interact with service advisors who manage repair appointments, provide estimates, and communicate the status of the work being done. The positive review mentioning being kept up to date on the status of repairs suggests the presence of a communication system for service customers.

Combining the functions of a car dealer and an auto repair station, the services offered by Lee's Automotive likely include:

• Vehicle Sales: Offering a selection of vehicles for purchase, potentially including new and used models. The specific makes and models offered are not mentioned in the provided information.
• General Auto Repair: Providing a range of mechanical repair services to address various issues that may arise with vehicles.
• Routine Maintenance: Performing regular maintenance tasks such as oil changes, fluid flushes, tire rotations, and scheduled servicing.
• Diagnostic Services: Identifying the cause of vehicle problems through inspection and diagnostic equipment.
• Brake Services: Including inspection, repair, and replacement of brake components.
• Tire Services: Potentially offering tire sales, mounting, balancing, and repairs. The negative review specifically mentions a tire-related service (putting on a spare).
• Transmission Services: Depending on their expertise and equipment, they may offer transmission repair or replacement.
• Customer Service: Assisting customers with both their vehicle purchasing and service needs. The reviews offer differing opinions on the quality of this aspect.

The features of Lee's Automotive, as indicated by the limited customer feedback, present a somewhat contradictory view:

• Potential for Quick Service: The positive review highlights the speed of the repairs, indicating that they can work efficiently.
• Communication During Repairs: Keeping customers informed about the status of their vehicle repairs is noted as a positive aspect in one review.
• Great Customer Service (in some instances): One reviewer explicitly mentions "great customer service," suggesting that positive interactions are possible.
• Questionable Pricing for Minor Services: The negative review raises concerns about the cost of very basic services, specifically charging $20 to install a customer's own spare tire, which the reviewer felt was excessive given the minimal effort involved and compared to experiences at other shops.
• Potential Lack of Attention to Detail: The negative reviewer also mentioned that the key to the spare tire was not returned to its proper place, suggesting a lack of thoroughness even in a simple task.
• Feeling of Being Taken Advantage Of: The negative experience left one customer feeling exploited due to the perceived high cost for minimal service and the lack of expected courtesy.

No specific promotional information for Lee's Automotive is provided in the given text. Car dealerships and service centers often offer various promotions to attract customers, such as discounts on new or used vehicles, special financing options, service coupons, or package deals on maintenance services. Local users interested in purchasing a vehicle or seeking auto repair at Lee's Automotive are encouraged to contact them directly at (931) 552-4044 or mobile phone at +1 931-552-4044 to inquire about any current promotions or specials they may be offering. Checking their website (if they have one) or visiting their location might also provide information on ongoing deals.

In conclusion, Lee's Automotive in Clarksville, TN, functions as both a car dealership and an auto repair station, offering a range of services from vehicle sales to general automotive repairs. While one customer review praises their quick service, communication, and overall customer service, another expresses significant dissatisfaction with the pricing for a minor service and a perceived lack of attention to detail. Local users considering Lee's Automotive for either purchasing a vehicle or for auto repairs should take these contrasting experiences into account. It would be beneficial to contact them directly to discuss their specific needs, inquire about their service policies and pricing, and ask about any current promotions to make an informed decision.