Ken Grody Ford - Redlands Parts

Welcome to Ken Grody Ford - Redlands Parts, located at 1121 W Colton Ave, Redlands, CA 92374, USA. While primarily operating as an auto parts store supplying genuine Ford components, Ken Grody Ford also encompasses a service department, positioning it within the broader category of Auto Repair Stations by offering both parts and vehicle maintenance services to the Redlands community and beyond. As an authorized Ford dealership, Ken Grody Ford - Redlands Parts provides access to a wide range of original equipment manufacturer (OEM) parts and, according to one customer, a potentially positive service experience.

As an auto parts store integrated with a Ford dealership, Ken Grody Ford - Redlands Parts offers a unique advantage to Ford owners and automotive enthusiasts in the Redlands area. The environment typically includes a parts counter where customers can inquire about and purchase specific components for their Ford vehicles. Additionally, being part of a dealership often implies access to a service bay area where vehicle maintenance and repairs are performed. While specific details about the ambiance and layout of the parts store and service areas are best ascertained through a visit, one might expect a professional setting aligned with the Ford brand.

The services and goods available at Ken Grody Ford - Redlands Parts can be broadly categorized into:

• Genuine Ford Auto Parts: As the name suggests, a primary offering is the sale of OEM Ford parts. This includes a vast inventory of components necessary for repairs, maintenance, and upgrades for all Ford models. Customers can likely find everything from essential engine parts and filters to body panels and electrical components.
• Parts Consultation: The parts department staff can likely provide assistance in identifying the correct parts for specific vehicles and repair needs. Their expertise in Ford vehicles can be invaluable in ensuring customers purchase the right components.
• Service Department: Based on one customer review, Ken Grody Ford also has a service department that performs maintenance and repairs on vehicles. This positions them within the Auto Repair Stations category, offering services beyond just the sale of parts.
• Vehicle Maintenance: The service department likely offers routine maintenance services such as oil changes, tire rotations, and multi-point inspections.
• Vehicle Repairs: The service department is also equipped to handle more complex repairs, although the specific scope of these repairs isn't detailed in the provided reviews.

The customer reviews regarding Ken Grody Ford - Redlands Parts present a somewhat contrasting picture. One review expresses significant dissatisfaction, primarily concerning the phone service. The customer states that they experienced long wait times on hold and found the staff to have "no manners," leading to a negative overall impression of the dealership's ability to handle phone inquiries and customer service in that aspect. This review serves as a caution for potential customers who may need to contact the parts or service department via phone.

In contrast, the second review offers a positive perspective specifically on the service department experience. This customer, who purchased their car from this location, reports having a "great service department" experience. They highlight the value of dealing with a consistent service technician who gets to know them and their car. This personal connection fosters trust, as the customer explicitly states that they trust their service tech's recommendations. The positive attributes mentioned about the service technician include being "kind, helpful and honest," leading to a "happy customer." This review suggests that while there may be issues with phone communication, the in-person service experience, particularly with a dedicated service advisor, can be positive.

Given the limited information and the contrasting nature of the reviews, it is difficult to ascertain specific features that consistently define Ken Grody Ford - Redlands Parts. However, based on the information available:

• Access to Genuine Ford Parts: Being an authorized Ford dealership, they offer the advantage of sourcing and purchasing authentic OEM Ford parts, ensuring compatibility and quality for Ford vehicles.
• Potential for Personalized Service: The positive review highlights the benefit of working with a consistent and trusted service technician, suggesting that personalized service may be a feature for some customers.
• Service Department On-Site: The presence of a service department allows customers to not only purchase parts but also have their vehicles serviced at the same location, potentially offering convenience.

No specific promotional information is mentioned in the provided reviews. It is common for dealerships to offer promotions on parts or service at various times, but this information is not available in the given text. Local users interested in any potential promotions should contact Ken Grody Ford - Redlands Parts directly.

For local users in the Redlands area who own Ford vehicles, Ken Grody Ford - Redlands Parts offers a direct source for genuine Ford auto parts. The presence of a service department may also be appealing for those seeking maintenance and repair services specifically for their Ford vehicles. However, potential customers should be aware of the negative feedback regarding phone communication and may prefer to visit the location in person for parts inquiries or service appointments. The positive experience highlighted by one customer regarding their service technician suggests that a positive service experience is possible.

To inquire about parts availability, service appointments, or any potential promotions, you can contact Ken Grody Ford - Redlands Parts by phone at (909) 793-3211 or their mobile number +1 909-793-3211. Their physical address is 1121 W Colton Ave, Redlands, CA 92374, USA. Visiting the location in person may be beneficial, especially given the reported issues with phone communication.

In conclusion, Ken Grody Ford - Redlands Parts in Redlands, CA, functions as an auto parts store specializing in genuine Ford components and also includes a service department. Customer reviews present mixed experiences, with concerns raised about phone etiquette contrasting with positive feedback regarding personalized service from a trusted technician. For Ford owners in the area, they offer a direct source for OEM parts and potential service options, but it may be advisable to engage with them in person to ensure a smooth experience.