Legacy Automotive Repair

Legacy Automotive Repair, situated at 912 New York St Unit D, Redlands, CA 92374, USA, is a highly-regarded auto repair station that has built a strong reputation for its comprehensive services and exceptional customer care. Operating with a commitment to keeping vehicles safe and drivers happy on the road, this family-owned and operated business can be reached at (909) 793-2022 or +1 909-793-2022. As an "Auto Repair Stations" category business, Legacy Automotive Repair offers a wide array of services designed to address various automotive needs, from routine maintenance to complex repairs.

While direct descriptions of the physical environment of Legacy Automotive Repair are not explicitly detailed in the provided customer reviews, additional online information paints a picture of a customer-centric facility. The presence of a waiting area with Wi-Fi for convenience indicates that the shop considers the comfort of its patrons. Furthermore, the provision of "Early Bird" and "After Hours" drop-off options speaks to a well-organized and flexible operation designed to accommodate varying customer schedules. An "overnight safety guarantee for vehicles with larger repairs" suggests a secure environment for vehicles left at the shop. The professionalism consistently mentioned in reviews, along with the efficient handling of repairs, implies a clean, organized, and well-equipped workshop. As a "RepairPal Certified" shop, Legacy Automotive Repair adheres to certain standards for quality, customer satisfaction, and fair pricing, which often translates to a well-maintained and customer-friendly environment.

Legacy Automotive Repair distinguishes itself by offering a broad spectrum of automotive services, catering to a diverse range of vehicle issues and maintenance requirements. Their services, typical of a full-service "Auto Repair Stations" provider, include:

• Diagnosing and Troubleshooting: Equipped with an ASE certified master technician and necessary diagnostic equipment, they can accurately identify and pinpoint issues affecting a vehicle's performance. This includes check engine light diagnosis and repair.
• Engine Repairs: From minor adjustments to more extensive engine overhauls, they possess the expertise to handle various engine-related problems, ensuring optimal vehicle performance.
• Brake Services: Comprehensive brake inspections, repairs, and replacements are part of their core offerings, crucial for vehicle safety. This may include brake & lamp inspections, and services for brake systems and components.
• Smog Checks: As a certified smog check station, they provide the necessary emissions testing required for vehicle registration, ensuring compliance with state regulations.
• General Maintenance Needs: This encompasses routine services such as oil changes, tire rotations, fluid checks, and other preventive maintenance to keep vehicles running smoothly and extend their lifespan.
• Tires and Tire Repair: They likely handle tire inspections, rotations, balancing, and repair of punctures, along with sales and installation of new tires.
• Electrical Repair: Addressing issues with a vehicle's electrical system, from wiring to components, is also within their scope.
• Steering & Suspension: Services to ensure proper steering and suspension function, critical for vehicle handling and ride comfort.
• Exhaust System Repairs: Repairing or replacing components of the exhaust system, which is important for emissions control and vehicle noise.
• Warranty Repairs: A notable service highlighted by customers is their assistance with warranty repairs, particularly through CarMax. This demonstrates their willingness and capability to navigate third-party warranty systems, providing significant relief to customers.

The strength of Legacy Automotive Repair lies in its exceptional customer service and professional expertise, as consistently echoed in customer testimonials:

• Outstanding Customer Service: Reviewers consistently praise the staff for being "amazing," "so helpful," "accommodating," and "nice folks." The specific mention of "Ester in the office" for her proactive support in facilitating CarMax warranty repairs showcases a personalized and dedicated approach to customer needs, going above and beyond to ensure customers get what they "rightfully deserve." This level of support is a significant differentiator.
• Professional and Experienced Team: The shop is led by an ASE certified master technician, indicating a high level of technical proficiency and adherence to industry standards. Customers commend the "great work" done, suggesting a team that delivers reliable and effective repairs.
• Honesty and Trustworthiness: The recurring theme of "honest" service and "great work" at a "very fair" price reinforces the trust customers place in Legacy Automotive Repair. This is crucial for long-term customer relationships in the auto repair industry.
• Efficiency and Timeliness: While not explicitly stated as "quick," the sentiment of "very accommodating" and taking care of the car in a "very timely manner" (from a SureCritic review not in the initial prompt but found through search) indicates efficient service.
• Warranty for Peace of Mind: Legacy Automotive Repair offers a 12-month/12,000-mile parts and labor warranty on all repairs. This commitment provides customers with significant peace of mind, demonstrating confidence in their work and a dedication to quality. They are also a certified RepairPal and CarMax repair shop, further validating their service quality and fair pricing.
• Convenient Amenities: The availability of a waiting area with Wi-Fi, and options for early bird drop-off and after-hours key drop, cater to customer convenience and busy schedules.

While specific daily promotions are not provided, Legacy Automotive Repair's strongest promotional asset is its stellar reputation and the glowing endorsements from satisfied customers. The explicit recommendations to "recommend them to anyone needing work done on their car" and the emphasis on "Ester in the office" having the customer's "back" are powerful testaments to their service. As a "RepairPal Certified" shop, they are evaluated for quality, customer satisfaction, and fair pricing standards, and their estimates are backed by a 30-day Fair Price Guarantee. They also offer discounts for AAA members, military personnel, and seniors, further showcasing their commitment to serving the community. For local users in Redlands, CA, and surrounding areas, Legacy Automotive Repair stands out as a highly dependable "Auto Repair Stations" option. Their combination of expert technicians, comprehensive services, transparent communication, and exceptional customer support, particularly in navigating complex warranty claims, makes them a prime choice for any automotive repair or maintenance needs. Their commitment to trust, talent, and time ensures that each customer receives top-quality car service.