Ken Grody Ford - Redlands Service

Located at 1121 W Colton Ave, Redlands, CA 92374, USA, Ken Grody Ford - Redlands Service operates as a key component of the Ken Grody Ford dealership, functioning as a comprehensive "Auto Repair Station." This facility is designed to cater to a wide array of vehicle maintenance and repair needs, primarily focusing on Ford vehicles but also capable of servicing other makes. As a dealership service center, it leverages specialized knowledge, genuine parts, and manufacturer-specific tools to provide service. However, like any large service operation, customer experiences can vary, and it's essential to understand both the positive aspects and potential concerns based on available public feedback.

As part of a full-service Ford dealership, Ken Grody Ford - Redlands Service likely offers a professional and structured environment. Dealership service centers typically feature dedicated service bays, advanced diagnostic equipment, and a team of factory-trained technicians. Customers can generally expect amenities such as a comfortable waiting area, often equipped with complimentary Wi-Fi. Many dealerships also provide shuttle services or loaner vehicles, though this would need direct confirmation from the facility. The physical setting is usually clean and organized, designed to manage a high volume of vehicles and service appointments efficiently. The operational hours for service are generally Mon-Fri 7:30 AM - 6:30 PM and Sat 7:30 AM - 3:30 PM, with Sunday closed, providing ample opportunity for scheduling.

Ken Grody Ford - Redlands Service provides a broad spectrum of automotive services, ranging from routine maintenance to more complex diagnostic and repair work. Their offerings are geared towards ensuring the longevity, safety, and performance of vehicles. Key services typically include:

• Routine Maintenance: This encompasses essential services like oil changes, tire rotations and balancing, fluid checks and top-offs (including radiator, transmission, power steering, windshield washer, and brake fluid), and filter replacements (engine air, oil, fuel, and cabin air filters). They often offer bundled services like "The Works®," which includes a synthetic blend oil change, tire rotation, brake inspection, multi-point inspection, fluid top-off, battery test, and filter/belt/hose checks.
• Brake System Service: This involves inspecting and servicing brake pads, rotors, and lines. Technicians check for issues like rough spots, warping, and damage to discs, as well as cracks or leaks in rubber and metal brake lines.
• Tire Services: Beyond rotation and balancing, they handle tire mounting, inspection of tire wear and pressure, and can recommend and install new tires.
• Battery Services: Testing and replacement of vehicle batteries, ensuring proper starting power for modern vehicles with extensive electronic systems.
• Engine Diagnostics: Utilizing advanced tools to diagnose check engine light issues and other warning indicators, identifying problems related to the engine, transmission, and other components. They are equipped to interpret various dashboard warning lights (red for severe, yellow/orange for service soon, blue/green for normal operation).
• Heating/Cooling Systems: Addressing issues with a vehicle's climate control and engine cooling systems.
• Transmission Service: Maintenance and repair of transmission systems.
• Exhaust Systems: Inspection and repair of vehicle exhaust components.
• Electrical Systems: Diagnosing and fixing problems with electronic motors (windows, fans, etc.) and overall electrical wiring.
• Fuel Systems: Servicing fuel filters, hoses, and pumps.
• Steering and Suspension Systems: Addressing issues with axles, mounts, struts, and overall steering performance.
• Belt and Hose Replacement: Inspecting and replacing critical belts (like timing and alternator belts) and hoses to prevent failures that could lead to overheating or loss of essential functions.
• Engine Replacement or Rebuild: For more severe engine issues.
• Clutch Repair/Replacement: For vehicles with manual transmissions.
• Warranty Repairs: As a Ford dealership, they are authorized to perform warranty work on Ford vehicles, potentially saving customers time and paperwork.
• Genuine OEM Parts: A significant advantage of a dealership service center is the use of genuine Ford OEM parts and accessories, which are designed to fit and function perfectly with Ford vehicles, ensuring optimal performance and often coming with their own warranty.

Several aspects aim to set Ken Grody Ford - Redlands Service apart:

• Ford Specialization and Expertise: Being a Ford dealership, their technicians are typically factory-trained and have access to proprietary diagnostic tools and technical bulletins specific to Ford vehicles. This deep knowledge is a significant advantage for Ford owners.
• Professionalism and Customer Service Focus: Numerous positive reviews highlight "kind, helpful and professional" staff. Instances of quick and efficient assistance, particularly in urgent situations, are praised. The availability of service advisors who can explain issues and help schedule appointments adds to the professional experience.
• Efficiency and Timeliness: Some customers report services being "quick and efficiently" handled, with vehicles being "fixed quick" and prompt service. This is particularly valuable for those with busy schedules.
• Full-Service Offering: The ability to handle everything from minor checks to major repairs, including sales and parts, makes it a one-stop shop for Ford owners.
• Comfortable Waiting Areas and Amenities: The provision of clean, comfortable waiting areas with free Wi-Fi enhances the customer experience.
• Commitment to Original Equipment Manufacturer (OEM) Parts: This ensures that repairs are performed with parts designed specifically for the vehicle, often leading to better performance and longevity compared to aftermarket alternatives.

While specific, time-limited promotional offers are dynamic and best checked directly on their website or by calling, Ken Grody Ford - Redlands Service often provides "Service Specials" and "Service & Parts Offers." These can include coupons for oil changes, diagnostic services, tire deals, brake service, battery tests, and other common maintenance needs. They emphasize benefits such as "Ford Mobile Service" (where available) and a "Low Price Tire Guarantee."

However, it is important to consider the spectrum of customer experiences. While there are many positive testimonials, such as:

• "Needed a quick check of my oil and they were kind, helpful and professional. I had a low oil pressure light come on, while on the way to an appointment at the hospital that I could not miss. They helped me out quickly and efficiently." – This highlights efficiency, kindness, and professionalism, especially in a critical situation.
• "Excellent service, fixed my vehicle quick."
• "Friendly staff and fast service."
• "Always great customer service."
• "Very timely service, and also they washed my truck looks amazing thank you Redlands Ford."

There are also negative experiences that prospective customers should be aware of, as indicated by one review:

• "ripped us off.figure out the rest yourself. van started falling apart and within two weeks we had to offoad at our own expense. AVOID this Grody. - 0/Zero." – This type of review suggests potential issues with service quality, misdiagnosis, or perceived unfair practices, which is a serious concern for any auto repair station. Other less favorable reviews mention long wait times for appointments, communication issues, or perceived overpricing for certain services.

Therefore, while Ken Grody Ford - Redlands Service provides the advantages of a factory-backed dealership with a wide range of services and skilled technicians, it's advisable for potential customers to check recent reviews and perhaps inquire about specific pricing or service guarantees when making an appointment. The direct phone number for the service department is (909) 793-3211, which can also be reached at +1 909-793-3211.