Kempthorn Mazda Auto Parts

Kempthorn Mazda Auto Parts, located at 1449 Cleveland Ave NW, Canton, OH 44703, USA, operates as a specialized auto repair station within the larger Kempthorn Motors dealership group. This establishment is primarily dedicated to serving Mazda vehicle owners in Canton and the surrounding areas, providing genuine Mazda OEM (Original Equipment Manufacturer) parts and comprehensive automotive services. As an integral part of an authorized dealership, Kempthorn Mazda Auto Parts aligns with the platform category of "Auto Repair Stations" by offering both essential goods (parts) and expert services for vehicle maintenance and repair.

As part of the larger Kempthorn Motors complex, Kempthorn Mazda Auto Parts benefits from a well-established dealership environment. While specific details on the "parts" counter area are not extensively detailed, the overall dealership is known to offer a professional and customer-oriented setting. Amenities commonly found at such dealerships include comfortable waiting areas, often equipped with complimentary Wi-Fi, coffee, and snacks. Some reviews also mention a children's play area, indicating a family-friendly atmosphere. The service bays are typically modern and well-maintained, designed to handle a wide range of automotive repairs and diagnostics with specialized tools and equipment. The presence of a full detail center and a collision center within the Kempthorn Motors campus further suggests a comprehensive automotive facility, ensuring a broad spectrum of needs can be met on-site. The address on Cleveland Ave NW indicates a prominent and easily accessible location within Canton, enhancing convenience for local customers.

Kempthorn Mazda Auto Parts is specifically positioned as an auto parts store that supplies high-quality OEM parts and accessories primarily for Mazda vehicles. The emphasis on OEM parts highlights their commitment to maintaining the original performance, reliability, and value of Mazda cars. Customers can visit the parts department to purchase components for DIY projects or have them installed by certified technicians at the service center. Beyond parts sales, the establishment, under the umbrella of Kempthorn Motors and its "Auto Repair Stations" category, provides a wide array of automotive repair and maintenance services. These include, but are not limited to:

• General Automotive Repair
• Preventative Car Maintenance
• Air Conditioning and Heater Service
• Cooling System and Radiator Repair
• Synthetic Motor Oil Replacement and Oil Filter Changes
• Brake Repair and Brake Fluid Renewal
• Engine Diagnostic and Tune-Ups
• Belts, Hoses, and Fluid Checks/Corrections
• Alternator, Battery, Headlight, and Starter Services
• Transmission Services
• Strut replacement
• Tire sales, rotation, mounting, and balancing
• Four-wheel alignment
• Cabin Air Filter replacement
• Collision Repair (through the Kempthorn Canton Collision Center)
• Vehicle detailing services

The service center boasts highly qualified and certified technicians, ensuring that repairs and maintenance are performed to manufacturer standards. The comprehensive nature of their services aims to keep Mazda vehicles running smoothly and safely for extended periods, aligning with the "Mazda Service Promise" of clear communication, online scheduling, and complimentary video inspections.

A significant feature of Kempthorn Mazda Auto Parts is its focus on Genuine OEM Parts. These parts are manufactured with the same specifications and materials as the original components of a Mazda vehicle, ensuring optimal fit, performance, and often come with warranty coverage for added peace of mind. This commitment to quality parts is a major draw for Mazda owners seeking reliability and longevity for their vehicles. The dealership also offers a complimentary car wash with service, a common perk that enhances the customer experience.

Customer reviews for Kempthorn Mazda, as part of Kempthorn Motors, present a mixed picture. Positive feedback frequently highlights:

• Friendly and professional sales staff who are not pushy and are knowledgeable about the vehicles.
• Ease of the buying process for new and used cars.
• Good communication from service staff, particularly in the collision center.
• Efficient service for routine maintenance like oil changes.
• The availability of courtesy shuttle service and a comfortable waiting lounge.

However, there are also notable criticisms, particularly regarding communication and transparency in specific situations. Some reviews indicate issues with:

• Lack of transparency or misleading information regarding used vehicle conditions, particularly concerning tire discrepancies.
• Difficulty in obtaining clear answers without persistent follow-up.
• Perceived avoidance of accountability by management when issues are raised, sometimes leading to dismissive responses or even refusal of future communication with dissatisfied customers.
• Long waiting times for routine services without proactive communication about delays.
• Issues with repairs not being resolved on the first attempt, leading to repeat visits and frustration for some customers.

This duality in customer feedback suggests that while many customers have positive interactions, particularly with sales staff or for straightforward service needs, there may be inconsistencies in handling more complex issues or addressing customer concerns, especially in the used car department. The "Mazda Service Promise" aims to address communication and transparency, indicating a recognition of these as important aspects of customer satisfaction.

Kempthorn Mazda Auto Parts, through Mazda of Canton and Kempthorn Motors, regularly offers various service and parts specials to provide value to its customers. These promotions can include:

• Mid-Week Service Specials: Discounts based on the total service spend (e.g., $15 off $50-$149, $40 off $350+). These often exclude tires and cannot be combined with other offers.
• Brake Fluid Renewal Specials: Specific pricing for brake fluid changes, often including a complimentary video multi-point inspection.
• Front or Rear Brake Specials: Discounts on brake services.
• Cabin Air Filter replacement discounts.
• 4-Wheel Alignment Specials.
• Genuine Mazda Battery Specials.
• Discounts on Genuine Mazda Accessories: Often around 15% off, encouraging customization and use of authentic parts.
• General Service Savings: Tiered discounts on any service or repair based on the total bill.
• Oil Change and Tire Rotation Specials, sometimes featuring synthetic oil at a special price.
• Complimentary Mounting and Balancing with Tire Purchase.
• Military, Police, and First Responder Discounts.
• Senior Discounts.

These promotions are typically time-sensitive and customers are advised to present coupons at the time of service. It's recommended to check their official website or contact them directly via phone at (330) 452-6511 or +1 330-452-6511 to inquire about the most current specials and to schedule service or order parts. The dealership also offers online scheduling for convenience.