Kempthorn Collision Center - Canton

For residents of Canton, Ohio, and the surrounding areas, Kempthorn Collision Center, located at 2213 Cleveland Ave NW, operates within the "Auto Repair Stations" category, focusing on collision and auto body repair services. As a collision center, their primary expertise lies in restoring vehicles to their pre-accident condition following collisions or other incidents that result in body damage. The provided customer reviews offer a mixed perspective on their services, highlighting both positive and negative aspects of the customer experience.

Kempthorn Collision Center likely operates out of a standard auto body repair facility. This environment typically includes a reception area for customer interaction, an estimation bay for assessing damage, and a workshop equipped with specialized tools and equipment necessary for bodywork. This equipment would include paint booths for refinishing vehicles, frame straightening machines for structural repairs, welding equipment for metalwork, and various tools for dent removal and panel replacement. The overall environment is geared towards the efficient and effective repair of damaged vehicle bodies.

The services offered at Kempthorn Collision Center - Canton primarily focus on the repair and restoration of vehicles that have sustained collision damage. Based on the customer reviews and the nature of a collision center, these services likely include:

• Collision Repair: Addressing damage resulting from accidents, ranging from minor dents and scratches to significant structural damage.
• Body Work: Repairing and replacing damaged body panels, including doors, fenders, bumpers, and hoods.
• Dent Removal: Repairing dents and dings to restore the vehicle's original appearance.
• Paint Services: Offering paint matching and refinishing to ensure repaired areas seamlessly blend with the rest of the vehicle's paintwork. This includes base coat, clear coat application, and blending techniques.
• Frame Straightening: Utilizing specialized equipment to correct structural damage to the vehicle's frame, ensuring proper alignment and safety.
• Bumper Replacement and Repair: Addressing damage to bumpers, including repair of minor damage and replacement of severely damaged units. One positive review specifically mentions a successful bumper replacement.
• Insurance Claim Assistance: Working with insurance companies to process claims related to collision damage. One negative review mentions the insurance company's approval of their estimate.

Given the nature of collision repair, the technicians at Kempthorn Collision Center likely have specialized training and expertise in auto body repair techniques and the use of industry-standard repair procedures.

The provided customer reviews paint a somewhat contrasting picture of the features of Kempthorn Collision Center - Canton. One review expresses significant dissatisfaction with the customer service, citing difficulties in getting return calls to schedule an appointment, a lack of attentiveness at the front desk, and an issue with the quality of the repair work, specifically the misalignment of a tailgate. This reviewer also mentions a 3% surcharge for credit card payments, which was apparently not disclosed upfront. These points raise concerns about communication, customer service responsiveness, transparency in billing, and the quality control of the repair work.

Conversely, the other review offers a positive experience, highlighting the knowledge and pleasant demeanor of an individual named Adam. This customer appreciated the regular updates provided during the repair process and noted that the vehicle was completed on schedule and the quality of the bumper replacement exceeded their expectations. This positive feedback also mentions the unexpected courtesy of having trash and cupholders cleaned, suggesting attention to detail in some instances.

These contrasting reviews indicate a potential inconsistency in the customer experience at Kempthorn Collision Center - Canton. While some customers may receive knowledgeable and pleasant service with high-quality repairs, others might encounter challenges with communication, administrative processes, and the final quality of the bodywork.

Currently, no specific promotional information is available for Kempthorn Collision Center - Canton based on the provided data. Collision centers may occasionally offer specials or work with insurance companies on specific programs, but this information is not present in the reviews. Local residents are encouraged to contact Kempthorn Collision Center directly at (330) 580-4928 or +1 330-580-4928 to inquire about their services, obtain estimates for collision repairs, and ask about any potential promotions or payment policies. Given the mixed feedback on customer service, it might be prudent for potential customers to clearly communicate their expectations and confirm all aspects of the repair process, including payment methods and any associated fees, upfront.

In conclusion, Kempthorn Collision Center - Canton in Canton, OH, operates as an auto repair station specializing in collision and auto body repairs. While one customer reported a negative experience involving communication issues, a lack of transparency regarding payment surcharges, and concerns about the quality of the repair work, another customer praised the knowledge and service of a specific employee and the quality of the bumper replacement. This mixed feedback suggests that while Kempthorn Collision Center may have the capability to perform quality auto body repairs, potential customers should be aware of the reported inconsistencies in customer service and administrative processes. It is recommended to communicate clearly with the shop and to thoroughly inspect the work upon completion.