Kelly Imports

Get a second opinion! They tried to take advantage of my 82 year old mother with maintenance and repairs that weren't needed. It sounded suspect, given her car isn't that old with low mileage. They had even tried to get her to commit by calling her a few days later and saying they would lower the price if she came in by that Friday. It's disgusting that this business would try taking advantage of the elderly! I'm glad we took her car to a reputable mechanic in town for a second opinion...Nothing needed repair or maintenance. From now on, we'll stick with honest businesses! In addition, both the dealership and other business were less expensive for ALL of the suggested maintenance, repair and replacement items (that she didn't currently need.)

Feb 17, 2025 · H Lang

I finally found a place I trust with my Jetta. Great people and reasonable prices. I would recommend Kelly Imports to anyone.

Jan 30, 2025 · Luke Daniel

Quality and honest. Other bad reviews are from people who don't understand how much foreign cars cost to maintain.

Jan 24, 2025 · Carlll

I highly recommend Kelly Imports! Very thorough, kept us informed about our car. The price wasn't really high for all the work they did. I would give them 10 stars if that was an option.

May 11, 2024 · Margareth Walz

I was driving home on 94 to Chicago from MI when my car’s oil light came on and gave me a warning message that I had NEVER seen before! I called my mechanic who was able to find Kelly Imports and direct me to them for assistance. They could not have been nicer! They were on a wait but they were able to get me in and fix the issue very quickly. Their prices were super reasonable, they got me fixed up and back ok the road to Chicago before too long at all. I really appreciate them and if you are in the area and need a reliable and fair service provider; I totally recommend this shop...I wish I had extra thumbs so I could give them more than 2 thumbs up!!

Aug 27, 2020 · Katy Dilland

I am only writing in relation to pricing and availability. I wouldn’t normally write a review, but I’m a Jackson resident all my life and you would just expect better from a local business. I was told $1,350 for a Vacuum Pump on a 3.0T Audi A7 2012. Absolutely a smack in the face and trying to take advantage. Automotive Perfection will do it for roughly $900, as well as $900 at Arbor Motion in Ann Arbor. AM said they could get me in the shop in 5 days, while Kelly said I’d have to wait 3-4 weeks. The part is $450-500 if purchased from Audi, and you can even buy the OE supplied part Pierburg from FCP Euro for $150.. So I will just do it myself. The job is realistically 45minutes, but the book time is 1.5hrs. Where do these people come up with $1350 is beyond me. Other than wanting to screw people over and run an unfair business. I suggest this shop to nobody. And this was a simple repair can’t imagine doing a 4-8hr job what it would cost and probably have to wait 6 months. No thank you. And to add, the guys on the phone were eager to answer my questions and help out, and were friendly. Just outrageous, to the point of insulting, price gouging.

Mar 21, 2025 · Jacob Sechler

My Mazda's electrical system quit working causing the car to stop running at Jackson exit while on a medical trip to Ann Arbor from Illinois. After being towed to Kelly's, they got the car up and running by the next afternoon so that we were able to finish visit in time in Ann Arbor and return to Illinois. My thanks to Bill and his crew in making this happen,

Apr 13, 2025 · Dennis Bruns

Charged us a stupid amount to simply put a spare tire back and change the oil. Over $300 dollars. Also, the drain plug was lose and started leaking oil. Go elsewhere.

Mar 25, 2025 · Adam Placer