Kaddo Auto Sales & Services

Kaddo Auto Sales & Services, located at 2258 15th St, Troy, NY 12180, USA, functions as an Auto Repair Station that also appears to engage in vehicle sales. This dual role aims to provide a comprehensive solution for local users in Troy, NY, encompassing both the maintenance and acquisition of automobiles. The establishment is positioned to cater to general automotive repair needs while also offering options for those looking to purchase vehicles.

As an Auto Repair Station, Kaddo Auto Sales & Services operates a workshop environment designed for vehicle diagnostics and repairs. While specific details about a customer waiting area or the exact layout of the facility are not available, it's presumed to be a functional space equipped to handle various automotive issues. The integration of "Sales" in their name suggests that they may also have a lot or showroom for displaying vehicles available for purchase, or they may engage in purchasing vehicles from customers. The location on 15th St in Troy makes it a local option for residents seeking car services or potentially looking to sell or buy a used vehicle. The business operates during standard hours, typically Monday through Friday from 9:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.

Kaddo Auto Sales & Services offers a range of services that align with its categorization as an Auto Repair Station, along with its indicated involvement in sales. These services typically include:

• General Auto Repair: This would cover a wide array of common vehicle issues, from engine problems to electrical diagnostics.

• Vehicle Diagnostics: Utilizing tools and expertise to identify the root cause of car troubles, such as overheating issues or warning lights.

• Fluid System Services: Addressing issues related to the cooling system, oil systems, and other vehicle fluids.

• Mechanical Repairs: Fixing or replacing components like water pumps, head gaskets, or other engine parts.

• Used Car Sales: The "Sales" aspect implies they might buy and sell used vehicles, offering customers options for trade-ins or new purchases.

• Pre-Purchase Inspections: If they sell cars, they might also offer inspections for potential buyers to ensure vehicle condition.

Given the nature of an auto repair station, they would also provide estimates for repairs, aiming to outline the costs involved for customers before proceeding with work.

The interactions at Kaddo Auto Sales & Services, particularly with the owner, appear to be a defining feature, as highlighted by customer reviews. One positive review describes the owner as "incredibly kind and generous with his time," and recommends the place to "anyone but especially women as I didn’t receive any mansplaining or sexism that usually comes with being at an auto body shop." This indicates a conscious effort towards respectful and transparent communication, including physically showing customers the issues with their car. This customer also found the prices to be "very reasonable." Such positive interactions highlight an intention to provide clear explanations and avoid intimidation, fostering a welcoming environment for all customers.

However, another review presents a starkly different and concerning experience, which raises significant questions about the shop's operational ethics and diagnostic practices. This customer reported bringing their car in for "overheating issues," was advised to replace a water pump for $600, only for the car to continue steaming immediately after pickup. Subsequently, the customer was informed of a "blown head gasket" and that the owner "forgot to tell me he saw metal shavings in my oil." This led to a quote of $3,000-$4,000 for repair, with the owner then "continu to call me every 2-3 days for 3 weeks to ask if he could come purchase the car for pennys on the dollar." The customer eventually took the car to another shop, where the issue was resolved in 15 minutes by fixing "air in my coolant lines" at no charge. This highly critical review suggests a pattern of potentially misleading diagnostics, unnecessary costly repairs, and aggressive attempts to purchase a customer's vehicle at a low price, which could be perceived as manipulative or deceptive. This discrepancy in customer experiences indicates a potential inconsistency in service quality and ethical conduct.

Kaddo Auto Sales & Services, like many local auto repair stations, likely relies on word-of-mouth and customer satisfaction as key promotional tools. The positive feedback suggests that when experiences are good, customers appreciate the owner's kindness, transparency, and reasonable pricing. This would be the intended promotional message: an honest, fair, and respectful auto service provider.

However, the significant negative review directly contradicts this image, presenting serious concerns about diagnostic accuracy, business integrity, and customer trust. The accusation of "blatantly scamming people" by misdiagnosing issues and attempting to purchase the vehicle at a low value is a critical piece of information for any potential customer. This highlights the importance of thorough due diligence, including seeking second opinions, especially for complex or costly repairs. For those in Troy, NY, considering Kaddo Auto Sales & Services, these contrasting accounts provide a comprehensive, albeit mixed, picture of what to expect.

For more information or to inquire about services, Kaddo Auto Sales & Services can be reached at (518) 266-1454 or via mobile at +1 518-266-1454. It is advisable for potential customers, especially those with complex or potentially expensive repair needs, to thoroughly discuss their vehicle's issues and consider seeking multiple opinions.