696 Automotive Service

696 Automotive Service, located at 696 River St, Troy, NY 12180, USA, operates within the "Auto Repair Stations" platform category, indicating its primary function as a provider of automotive repair and maintenance services. This establishment aims to address various vehicle issues for local users. You can contact 696 Automotive Service at (518) 271-2277 or via mobile at +1 518-271-2277.

The environment at 696 Automotive Service, based on customer feedback, presents a complex picture. While no specific details about the physical appearance of the shop are provided, the reviews focus heavily on the operational aspects and interactions within the environment. One review suggests that if a customer chooses to use their services, they "should just wait at their shop the entire time to get work done." This implies that the waiting area might be the most secure place for a customer's vehicle, or that the process of leaving a vehicle overnight carries significant risk due to perceived lack of security or oversight. The concerns about keys being "left running or in plain sight inside your car so your vehicle will get stolen overnight" point to a potentially insecure environment for unattended vehicles. This creates an atmosphere of distrust and worry for customers who may need to leave their car at the facility for repairs. Furthermore, the description of "super rude and unprofessional" behavior from staff suggests that the interpersonal environment within the shop may not be welcoming or conducive to positive customer relations. Such an environment, if accurately portrayed, would contribute to a negative customer experience, regardless of technical capability.

As an "Auto Repair Station," 696 Automotive Service would typically offer a range of vehicle maintenance and repair services. While specific services are not detailed in the provided reviews, the nature of such establishments generally includes diagnostics, engine repair, brake services, suspension work, oil changes, tire services, and other common automotive repairs. One review states, "Technically speaking they are skilled so you should just wait at their shop the entire time to get work done," which implies that the mechanics possess the necessary technical expertise to perform repairs. However, this technical skill is juxtaposed with significant concerns about other aspects of their service. The mention of "tried to sell a car on their lot that wasn’t theirs that also needed more work then the car was worth" indicates that 696 Automotive Service might also engage in vehicle sales, or at least facilitate them, adding another dimension to their business operations. If they do engage in car sales, this would typically involve inspecting, preparing, and listing vehicles for sale, and potentially handling related paperwork and transactions.

The features of 696 Automotive Service are highlighted by contrasting customer experiences. On one hand, there is an acknowledgment of technical skill: "Technically speaking they are skilled." This is a fundamental feature for any auto repair shop, as customers primarily seek competent mechanical work to resolve their vehicle issues. However, this positive aspect is overshadowed by several critical features related to professionalism, security, and business ethics. A major concern is the alleged lack of vehicle security, where keys are left unattended, leading to fear of theft and actual theft of a vehicle. The claim that the business will "lie to you about how often they've contacted the police & also don't have theft protection from their insurance company" points to severe deficiencies in accountability, transparency, and business safeguards. This is a critical safety and financial risk for customers. Another significant feature, as described by a customer, is "super rude and unprofessional" behavior, including "attacking" a customer on social media. This indicates a severe lack of professional decorum and an inability to handle customer complaints constructively. The accusation of trying to sell a car that "wasn’t theirs that also needed more work then the car was worth" and not disclosing issues in the listing points to highly questionable sales practices and a lack of transparency, which undermines trust and ethical conduct. The term "stealership" used by a customer strongly conveys a negative perception of their business ethics.

Given the nature of the provided reviews, specific promotional information from 696 Automotive Service is not available. Auto repair shops typically promote competitive pricing, speed of service, expertise, or customer satisfaction. However, in this instance, the prevailing customer feedback focuses on serious concerns about security, professionalism, and business practices rather than any positive promotional aspects. The reviews highlight significant challenges that would likely deter potential customers. If 696 Automotive Service does engage in promotions, they would need to address these fundamental issues to build trust and attract customers. Any promotional efforts, such as discounts on services or special offers on vehicle sales, would be overshadowed by the severe negative experiences reported. Without any positive promotional information or mitigating details, it is difficult to elaborate on this aspect. Customers seeking services from 696 Automotive Service would likely be doing so with caution and would need to inquire directly about pricing or any purported deals, while also considering the serious concerns raised by other patrons.

In conclusion, 696 Automotive Service at 696 River St, Troy, NY, operates as an "Auto Repair Station" that, while reportedly possessing technical skill, is marred by significant and serious concerns regarding security, professionalism, and ethical business practices. The environment, as described by customers, includes risks of vehicle theft due to alleged negligence and a lack of proper insurance protection. Customer interactions are reportedly characterized by rudeness and unprofessional conduct. The accusations of attempting to sell misrepresented vehicles further compound the negative perception of their operations. While the shop may be capable of performing repairs, the overwhelming negative feedback on safety, integrity, and customer service suggests that potential customers should proceed with extreme caution and consider the implications of leaving their vehicle or engaging in transactions with this establishment. The provided information strongly indicates a need for customers to be present during repairs if they choose to utilize this service. For local users in Troy, NY, this objective introduction aims to provide a comprehensive, albeit concerning, overview of 696 Automotive Service.