Jessup Auto Plaza Service

Sergio in Service was wonderful. I called regarding issue with gas tank and he said bring it in and to call to see if it was covered under my insurance. It was! I appreciate he took the time to inform me to call. Issue was fixed through insurance and he also got oil change and update that needed done also. Service at Jessup is stellar. Always take care of my truck!

May 15, 2025 · Patricia Dewert

Worst service debt after owning two diesel 3500 trucks two 1500 gas trucks and a SUV from this dealer within the last few years I really don’t want to make business anymore can’t get ahold of anyone in the service dept communication is terrible. Your waiting time is double whatever they tell you, your information is always wrong and seems to need to be edited every visit. All the rumors about how bad this place is are true. Sales dept is amazing but the service debt makes me want to switch brands to anything else. Good luck trying to get ahold of anyone or any updates, or even getting your vehicle repaired properly had a issue the tech and I verified in person his eyes got big and he got silent and continued to tell me “ it’s normal they all do that” when I own a second identical truck same model and year that does not do that. No one seems to care when you walk in through the doors. There’s so much I could say about my last couple of visits and how bad my experiences have been recently to the point I’m going from a die hard Chevy fan to I’ll probably take anything else I can get at this point. Improper repairs, terrible communication, missed promise times, overall just unsatisfied experiences with this dealer, they should take some notes with a certain dealer up the street that always goes above and beyond amazingly. If it wasn’t for our sales guy in the sales dept that always gets us right we would not be buying vehicles from this dealer well over 200K in the last few years die hard fans and now considering other brands at this point. Just about anyone in the dealer will answer the phone except for service and once you get transferred to service they hang up or put on a hold that goes to a voicemail. Trucks still not repaired but I don’t want to take it back again out of the frustration this place gives me

Apr 23, 2025 · GS SOCIETY

For a routine oil filter change I had an original appointment booked for 2.00pm. I called the service department at around 12.30pm to see if I could bring the vehicle in earlier and they confirmed this would be acceptable. I arrived at around 1.05pm and the vehicle was noted and checked in at 1.14pm. My service representative was not available and the other representatives in the office appeared uninterested to continue the process. I then inquired as to how long the process would be and was advised twice it would take 2 hours (for a simple oil change!!). At around 3.30pm I went to the service office to see if the work was complete and was told "I can't find the car". How can this be? Eventually the car was found and then I asked why I wasn't given any updates regarding the late return of the vehicle. I repeated that it had been longer than the stipulated time given, and the associated kept insisting and continually raising his voice that the time frame of 2 hours and 15 minutes was acceptable, (really?). The service manager, Ron Austin, called later in the day and defended the actions taken at the service center, to which I cut short the call as I felt we going round in circles without a definitive resolution. I understand the necessity to have the vehicle thoroughly checked, however, we have other commitments too and this/these unnecessary delays can cause chaos when trying to organize a daily schedule. Be cautious about going to this service center, somewhere I will never recommend.

Feb 28, 2025 · Eddy Marianne

My Service Advisor David Anderson was fine. My complaint is that I bought tires and was told that the tires would arrive at 2pm and be installed. I took a LYFT home at 10am in anticipation of getting back to Jessup to pick up my car by 3-4. By 4pm I heard nothing, and I called the service department to talk to someone. I was told by the operator that there was no one available and I have to wait. I called back around 4:30 and was told the same thing. I had an appt at 6pm which I was worried I would miss. I informed the operator of that fact and she seemed uninterested. I called back around 5pm and was again told that there was no one available and I had to wait. I asked to speak to a manager and was told that he was not available. I asked to speak to any manager in the facility and was told that was not possible. Really, Jessup? As a Cadillac owner, I expect more and got less. How is it that no one can be made available to talk to an anxious customer that has no idea the status of their car? I finally had to cancel my 6pm appt and retrieve my vehicle. I arrived around 5:30 pm but didn't get out of there until after 6pm. I realize that you are busy, but there should be someone who can provide information on a vehicle when the customer calls. Where is your management and why aren't they available to take calls when the service advisors are not available. And by the way, the operator provided no help at all. If this is the way you treat customers, I may need to re-consider using Jessup in the future.

May 08, 2025 · Karen Patterson

I just purchased my truck last month and I was more than happy with the service I received that I even left a great review. Upon taking the truck home we noticed that the front mud flap was missing from one side so I reached out to Jesus who sold us the truck and he said no problem at all, they would get it ordered for us and install it at no charge. I thought GREAT! What amazing service. Jesus told me that David Anderson would be taking care of my service when the part arrived. When I got to my appointment I asked for David and Daniel (who was right next to David) pointed to David and said this is him, just give him a moment to get off the phone and he would be right with me. So I patiently waited against the wall in front of David’s desk. While I was doing so, a mechanic walked in and stood right in front of me to talk to David. When David got off the phone, instead of telling the mechanic to give him a moment so he could talk to me, he completely ignored me and started talking to the mechanic, knowing that I had been waiting for him. Daniel walked by again and saw I was still waiting so he was kind and said he would get everything started and David would take care of the rest when he was finished. My appointment was at 10:30am and instead of waiting there I decided it was best to get a ride to my parents house down the road since my own home is over 30 mins away. I got a text from my service advisor that had a tracker to see when my truck would be ready and I could text if I had any questions. When 4pm came along I checked the tracker and saw that it showed service was not even started yet. I texted David and received no response. I then called and spoke with Leo (I believe was his name) who said he didn’t know who had the truck and didn’t know where David was but he would leave him a note to call me back. When 5pm came along I called and texted again with no response. I then reached out to sales and got no response. I was told that the service department closed at 5:30pm so when that time came around and I had no response from anyone, I felt completely stranded. My husband then got off of work at 6:30pm and went down there to figure out what was going on since I had no way of getting there. When he got there he found David who told him that the “truck had been ready for hours and he wasn’t the one responsible for reaching out, all he did was order the part and someone else was supposed to reach out.” Which didn’t seem to be true because when I checked the tracker at 4:30 it finally changed to being in service. And if that is not correct then what’s the point of the tracker if the employees aren’t updating the tracker? At this point I had dealt with David, Daniel, and Leo and not once did anyone tell me of the “supposed” employee that was supposed to be assisting me. I am never one to complain and always try my best to be understanding. But there was ZERO accountability and not one single person ever reached out to me while having my truck for 8.5 HOURS!! If it was a busy day and they were behind then I would be understanding if someone would have communicated that to me. But to go 8.5 HOURS with zero communication???? Then for the service department to close and still not hear from anyone? Thankfully my husband got off when he did because what would have happened when they closed at 7? Left me stranded, over 30 mins away from home and have no idea what happened to my truck that simply just needed a mudflap installed? That is absolutely unacceptable! I have had many different vehicles from many different dealerships and NOT ONCE have I ever been treated this way. Unfortunately, I purchased a service package when I bought the truck because due to this experience, I never want to visit this dealership ever again! We were also planning on purchasing some upgraded parts but we will now be going elsewhere to do so. I would also never recommend someone purchase a vehicle from here or get any service packages!! Take your business elsewhere!

May 02, 2025 · Liz A.