Jack Phelan Chrysler Dodge Jeep Ram Service & Parts

Welcome to the local introduction of Jack Phelan Chrysler Dodge Jeep Ram Service & Parts, an auto parts store and service center located at 5859 LaGrange Rd, Countryside, IL 60525, USA. As a part of the Auto Repair Stations platform category (providing both services and goods for sale), this facility serves as the official parts and service department for Chrysler, Dodge, Jeep, and Ram vehicles in the Countryside area. You can reach their team at their phone number: (708) 586-8386 or mobile phone: +1 708-586-8386.

Based on the limited customer reviews available, the experiences at Jack Phelan Chrysler Dodge Jeep Ram Service & Parts suggest a generally positive service environment with room for improvement in communication. One customer, on their second visit, specifically mentioned Mike as being "very helpful" and providing regular updates, indicating a professional and communicative service advisor. This positive feedback suggests a commitment to keeping customers informed about their vehicle's service progress.

Another customer initially expressed dissatisfaction with a lack of communication regarding a service appointment for their Wrangler. The vehicle was dropped off mid-day on Thursday and only completed on Monday, with no proactive updates provided to the customer. However, the situation was rectified after the customer spoke with Adam on Monday morning. This interaction led the customer to completely change their opinion of the service, stating that they would "definitely return." This review highlights that while communication lapses can occur, the way in which problems are addressed can significantly impact customer perception and loyalty. The fact that the customer's "Truck running great" upon completion of the service also speaks to the quality of the mechanical work performed.

As the official service and parts department for Chrysler, Dodge, Jeep, and Ram vehicles, Jack Phelan likely offers a comprehensive range of services tailored to these brands. Their service department would be staffed with certified technicians trained specifically on these vehicles, equipped with specialized tools and diagnostic equipment recommended by the manufacturers. Services offered would typically include routine maintenance (oil changes, tire rotations, fluid flushes, etc.), warranty repairs, recall services, and more complex mechanical and electrical repairs. The fact that customers are bringing their vehicles in for scheduled service appointments indicates that the facility is equipped to handle various maintenance and repair needs.

The "Parts" aspect of their name signifies that they also operate an auto parts store, specializing in genuine Mopar (the parts, service, and customer care division of Stellantis, which includes Chrysler, Dodge, Jeep, and Ram) components. This is a significant feature for owners of these vehicles as it ensures access to Original Equipment Manufacturer (OEM) parts, guaranteeing fit, performance, and reliability. The parts department would be staffed by knowledgeable personnel who can assist customers in identifying and obtaining the correct parts for their specific vehicle make and model. They likely cater to both individual customers looking for parts for their own repairs and independent mechanics in the area.

The environment of Jack Phelan Chrysler Dodge Jeep Ram Service & Parts would include a service reception area where customers can check in their vehicles and discuss their service needs with advisors like Mike. There would be service bays equipped to handle various types of repairs and maintenance. The parts department would have a counter area for parts inquiries and sales, along with storage areas for their inventory of Mopar parts. As part of a dealership, customers might also have access to a waiting area with amenities. The overall environment would be professional and geared towards providing authorized service and genuine parts for Chrysler, Dodge, Jeep, and Ram vehicles.

Features that local users can expect include certified technicians specializing in Mopar vehicles, the use of genuine OEM parts, access to the latest diagnostic tools and software for these brands, warranty and recall service, and potentially service advisors like Mike who provide helpful updates. The resolution of the communication issue reported by one customer demonstrates a capacity to address and rectify service concerns, which can be an important feature in building customer trust. The fact that customers are returning for service indicates a level of satisfaction with the quality of work performed.

Promotional information is not explicitly mentioned in the provided reviews. However, dealership service and parts departments often run promotions on specific services (e.g., oil change specials, tire offers) or discounts on Mopar parts. Local users are advised to check the Jack Phelan Chrysler Dodge Jeep Ram website or contact their service or parts department directly to inquire about any current specials or coupons that might be available. They may also offer seasonal maintenance packages or discounts on specific parts categories.

In conclusion, Jack Phelan Chrysler Dodge Jeep Ram Service & Parts in Countryside offers a dedicated service and parts resource for owners of these vehicle brands. The positive feedback regarding helpful and professional service advisors, coupled with the resolution of a communication issue, suggests a generally customer-focused approach. As an authorized service and parts provider, they offer the expertise of certified technicians and the reliability of genuine Mopar parts. Local users in need of service or parts for their Chrysler, Dodge, Jeep, or Ram vehicles should consider Jack Phelan as a reputable option and are encouraged to contact them directly for service appointments, parts inquiries, and information on any current promotions.