INFINITI of White Plains Parts

INFINITI of White Plains Parts, located at 235 Tarrytown Rd, White Plains, NY 10607, USA, serves as the dedicated parts department for the INFINITI of White Plains dealership. As a specialized entity within the "Auto Repair Stations" platform category, their primary function is to provide genuine OEM (Original Equipment Manufacturer) parts and accessories specifically for INFINITI vehicles, catering to both the dealership's service center and individual customers. They can be contacted by phone at (914) 688-6460 or mobile at +1 914-688-6460.

Operating as a critical component of the broader INFINITI dealership, INFINITI of White Plains Parts emphasizes the importance of using authentic manufacturer parts to maintain vehicle integrity, performance, and warranty coverage. Their commitment extends to supporting customers who prefer DIY auto projects, as well as providing parts for the dealership's own repair services.

As a parts department within an INFINITI dealership, INFINITI of White Plains Parts operates within a professional and organized environment. The facility is typically designed to efficiently store a large inventory of genuine INFINITI parts, ranging from small components to larger assemblies. Customers visiting the parts department can expect a dedicated counter for inquiries, orders, and pickups. The atmosphere is generally focused on providing accurate and knowledgeable assistance for identifying the correct parts for specific INFINITI models. While not explicitly detailed in provided reviews, dealership parts departments usually share the clean, well-maintained aesthetic of the main dealership, aiming to convey a sense of quality and brand authenticity. Their hours of operation are generally Monday to Friday, 7:30 AM to 5:30 PM, and Saturday, 8:00 AM to 4:00 PM, with Sundays closed.

INFINITI of White Plains Parts primarily offers genuine OEM parts and accessories for INFINITI vehicles. This includes a wide array of components necessary for maintenance, repair, and personalization. Their services and goods include:

• Genuine OEM INFINITI Parts: This is their core offering, ensuring that customers receive parts specifically designed and manufactured for INFINITI vehicles. This includes everything from engine components, brake parts, and suspension elements to electrical components and body panels.
• INFINITI Accessories: A range of authentic accessories designed to enhance the style, comfort, and functionality of INFINITI models, such as floor mats, cargo organizers, wheel upgrades, and exterior enhancements.
• Order Parts Online: Customers have the convenience of ordering parts directly through their website. This online form typically allows users to specify their vehicle's year, make, model, and trim, along with the name, part number, and description of the requested parts. There is also an option to indicate if installation services are desired.
• Expert Assistance: Their staff is trained to help customers identify the correct parts for their specific needs, ensuring compatibility and optimal performance. This is particularly valuable for complex repairs or custom projects.
• Parts for Dealership Service: The parts department directly supplies the INFINITI of White Plains service center, ensuring that all repairs conducted at the dealership utilize genuine INFINITI components.
• Wide Inventory: They strive to keep a large inventory of popular factory OEM parts in stock at all times to minimize wait times for customers and the service department.

The emphasis on genuine OEM parts is a significant advantage, as these parts are engineered to precise specifications and come with manufacturer warranties, unlike many aftermarket alternatives. This ensures the longevity and safety of the vehicle, particularly for luxury brands like INFINITI.

While the provided reviews primarily relate to the overall dealership's service department rather than specifically the parts department, they offer insights into the customer service philosophy that likely extends to the parts counter. Reviews for INFINITI of White Plains (the dealership) show a mixed but generally positive overall rating (4.3 out of 5 stars based on 53 verified reviews on Carfax), with strong praise for staff and timeliness in many instances.

• Professional and Cordial Staff: Many customers describe the staff as "cordial and polite" and "professional." This suggests that interactions at the parts counter would also be handled with a high degree of courtesy and respect.
• Knowledgeable Assistance: While not specifically for parts, a customer praising "Alex" in service for being "great, very helpful! He explained in detail what needed to be fixed" implies that staff across the dealership, including parts personnel, are well-versed in vehicle needs and can provide clear explanations.
• Efficiency: Some service reviews mention quick turnaround times for services like oil changes ("in and out in less than an hour") and prompt handling of battery replacements. This suggests an operational efficiency that could extend to parts fulfillment, especially for in-stock items.
• Emphasis on Genuine Parts: The dealership's commitment to delivering genuine OEM parts is a key feature, reassuring customers that they are getting high-quality, compatible components.

• Pricing Perception: Some negative reviews mention "overcharging prices" or perceiving that the "tech not fully experience on the job take tool long for diagnose the problem I think the milk the job so they can charge more money per hour." While not directly about parts pricing, it indicates that overall cost can be a point of contention for some customers.
• Service Quality Consistency: Isolated complaints about problems not being fixed correctly the first time or cars being returned with minor issues (like low tire pressure after maintenance) suggest that consistency in service quality, which relies on the correct parts and installation, can sometimes be an issue.
• Customer Service Inconsistencies: While many reviews are positive, there are very strong negative sentiments about "Terrible customer service" or "getto vibe and they are looking to scam people." These are isolated but severe criticisms that highlight potential inconsistencies in customer experience.

For the parts department specifically, the ability to order online is a significant convenience feature, but the actual speed of fulfillment and communication would dictate the overall customer experience, similar to general service interactions.

INFINITI of White Plains Parts, as part of an authorized dealership, often runs promotions and offers that are integrated with their service department or broader sales efforts. These include:

• Parts and Service Specials: They frequently offer coupons and discounts specifically for parts and related services. Examples found on their website include:
  • "10% Off Any Service Appointment" (which would include parts if part of a service appointment).
  • "Synthetic Oil Change and Tire Rotation" specials (often including the cost of genuine oil filters).
  • "Brake Pad or Brake Rotor Replacement" discounts.
• INFINITI Maintenance Advantage® and Rewards Programs: Customers might be eligible for programs that offer bonuses or discounts on parts and labor based on spending thresholds. For instance, a "$10 parts and labor bonus" for certain spending amounts.
• Genuine OEM Assurance: A core promotional message is the use of genuine OEM parts, emphasizing their quality, durability, and perfect fit compared to aftermarket alternatives. This ensures vehicle performance and often preserves warranty.
• Online Parts Ordering: The convenience of ordering parts online is promoted as a time-saving feature, allowing customers to easily request what they need before visiting the dealership.
• Certified Technicians: While directly related to service, the fact that their service center uses genuine parts installed by factory-trained technicians is a strong selling point for their parts department as well.

For local users in White Plains, NY, INFINITI of White Plains Parts positions itself as the authoritative source for genuine INFINITI components. While individual experiences can vary, the emphasis on authenticity, knowledgeable staff, and convenient ordering options makes them a key resource for INFINITI owners seeking reliable parts and professional support.