INFINITI of Las Vegas - Service

(22 reviews)

Auto Repair StationsNevadaClark CountyLas VegasWest Sahara Avenue

Clark County . Nevada

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  • Intro
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  • Location
  • Reviews
  • +1 702-872-2794
  • www.infinitioflasvegas.com
  • 5555 W Sahara Ave, Las Vegas, NV 89146, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed

INFINITI of Las Vegas - Service Introduce

For discerning owners of INFINITI luxury vehicles, maintaining the intricate engineering and sophisticated performance of their automobile demands a service center that possesses specialized knowledge and adheres to the highest standards. The INFINITI of Las Vegas - Service department stands as a dedicated and authorized service center within the "Auto Repair Stations" category, specifically tailored to meet the unique needs of INFINITI cars and SUVs. As an integral part of the dealership, this service department offers a level of expertise, access to proprietary diagnostic tools, and exclusive use of genuine INFINITI parts that independent repair shops often cannot replicate. For local users in the Las Vegas, NV area, it serves as the premier destination for preserving the performance, reliability, and warranty of their INFINITI vehicle.

The environment at INFINITI of Las Vegas - Service is meticulously designed to reflect the luxury and sophistication of the vehicles it serves. Upon arrival, customers are typically welcomed into a modern, clean, and spacious reception area, often integrated seamlessly with the broader dealership showroom. This area is typically equipped with premium amenities, including comfortable seating, complimentary Wi-Fi, and often a selection of beverages and snacks, ensuring a pleasant and productive waiting experience. For those who require to work, computer workstations might also be available. The service bays themselves are state-of-the-art, featuring the latest in diagnostic technology and specialized tools specifically designed for INFINITI vehicles. The workshops are maintained to the highest standards of cleanliness and organization, reflecting the precision and care taken with each vehicle. The overall ambiance is one of professionalism and meticulous attention to detail, providing clients with confidence that their luxury vehicle is in expert hands. The facility aims to be a comfortable and efficient space for all service needs.

INFINITI of Las Vegas - Service offers a comprehensive suite of services and goods, specifically curated for the precise requirements of INFINITI vehicles. Their extensive service offerings commonly include, but are not limited to:

  • Routine Scheduled Maintenance: This includes all factory-recommended services, such as oil and filter changes, fluid checks and top-offs (brake fluid, power steering fluid, coolant, transmission fluid), and multi-point inspections. These services are crucial for adhering to the vehicle's maintenance schedule and preserving its warranty.
  • Advanced Diagnostics and Repairs: Utilizing cutting-edge diagnostic equipment, the service department can accurately identify and resolve complex issues related to engine performance, transmission, electrical systems, and advanced driver-assistance systems (ADAS). They handle everything from minor adjustments to major engine and transmission repairs.
  • Tire Services: A full range of tire services is provided, including tire rotations, balancing, flat tire repair, and replacement with a wide selection of premium tires approved for INFINITI vehicles. They also offer tire price matching and ensure proper alignment for optimal tire wear and handling.
  • Brake System Service: Comprehensive inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid flushes to ensure maximum stopping power and safety.
  • Battery Testing and Replacement: Thorough battery health assessments and replacement with genuine INFINITI batteries to ensure reliable starting performance.
  • Fluid Services: Expert flushing and replacement of vital vehicle fluids, including transmission fluid, coolant, and brake fluid, as per manufacturer specifications.
  • HVAC System Service: Diagnosis and repair of heating, ventilation, and air conditioning systems to ensure optimal climate control and air quality within the cabin.
  • Genuine INFINITI Parts & Accessories: As an authorized dealership, they exclusively use and sell genuine INFINITI parts and accessories. These parts are specifically designed and tested to ensure perfect fit, functionality, and to maintain the vehicle's performance and warranty.
  • Recall Services: All manufacturer-issued recall repairs are performed free of charge, ensuring the ongoing safety and compliance of your INFINITI.
  • Vehicle Detailing: Some services may include a complimentary car wash with service, and more comprehensive detailing options to maintain the aesthetic appeal of the vehicle.

The distinguishing features that truly set INFINITI of Las Vegas - Service apart are its unparalleled expertise and customer-centric amenities. A primary feature is their team of factory-trained and certified technicians. These professionals undergo rigorous and continuous training directly from INFINITI, equipping them with an in-depth understanding of every INFINITI model's specific technologies, systems, and repair procedures. This expertise ensures that all work performed meets the highest factory standards. Another critical feature is the exclusive use of genuine INFINITI parts. These parts are engineered to precise specifications, guaranteeing optimal compatibility, performance, and durability, which is essential for preserving the vehicle's warranty and overall value. The service department's access to state-of-the-art, proprietary diagnostic equipment allows for accurate and efficient troubleshooting of complex vehicle issues that independent shops may not be equipped to handle. Furthermore, INFINITI of Las Vegas - Service prioritizes customer convenience with features like easy online service scheduling, complimentary shuttle service, and often, a luxurious INFINITI Valet-Service which provides complimentary vehicle pick-up and drop-off within a standard radius (e.g., 20 miles). The availability of complimentary loaner vehicles further minimizes disruption to the customer's daily routine, highlighting their commitment to a seamless service experience. Customer reviews frequently praise the friendly staff, clear communication, and timely service, solidifying their reputation for exceptional customer care.

For local users, promotional information from INFINITI of Las Vegas - Service consistently highlights the advantages of authorized dealer service, emphasizing value, expertise, and convenience. They frequently offer rotating service specials and coupons, which can include discounts on essential maintenance items like oil changes (often featuring exclusive INFINITI synthetic oil change coupons), tire rotations, and brake inspections. These promotions are designed to make certified maintenance more accessible. They might also feature tire offers, such as specific rebates on eligible sets of tires (e.g., "$125 Off an Eligible Set of Tires") or "Buy 3 Eligible Tires, Get 1 for $1" deals, often accompanied by a tire price match guarantee plus an additional credit. Promotions often emphasize the use of genuine INFINITI parts and the expertise of their factory-trained technicians. The convenience of their INFINITI Valet-Service for pick-up and drop-off is frequently promoted as a key benefit, especially for busy individuals. Online scheduling tools are prominently featured in their marketing, encouraging customers to book appointments with ease. They may also offer complimentary multi-point inspections with any service, providing a comprehensive health check for the vehicle. Educational content, such as tips for maintaining luxury vehicles or understanding service intervals, might be integrated into their online presence, positioning them as a knowledgeable partner in vehicle ownership. Their promotional efforts are geared towards demonstrating that choosing the INFINITI of Las Vegas Service Department means investing in the long-term health and performance of their luxury vehicle, backed by unparalleled service and genuine parts.

INFINITI of Las Vegas - Service Location

INFINITI of Las Vegas - Service Customer Reviews

We drive from Pahrump to the dealership which is over a hour away. We allways set an appointment and arrive early each time. We just getting an oil change, not like it’s a major repair and it takes 2 hour average for an oil change. This is with an appointment, what a joke. But the worst part is the rudeness of the service member when we ask for updates. We will pay to go somewhere else before we waste another half day to get an oil change. This is how they treat a customer after we buy a new 2024 infinityQX50. My Chevy dealership in Pahrump treats us great with promt and courtesy service. This dealership could learn a lesson from them. I personally will never deal with them again.2 plus hours for an oil change, maybe they need more help or something

Feb 14, 2025 · Ray Urias

Took my Infinity in for maintenance today. I was greeted immediately. This was my second visit for servicing at infinity and like before it was a A+++ My service adviser was Kevin, he was great! I know I can always count on great customer service. Kevin gave exceptional customer service. I greatly appreciate the time that he took to explain things to me. Going forward he will definitely be my regular service adviser. I do not mind going and taking my car in because the waiting area is so comfortable and clean. They even provide snacks and drinks while you wait. From the time I stepped out of my vehicle, everyone I passed was friendly and professional. I knew that I would get that kind of service. That's why I took my car instead of my husband because I actually don't mind. They make it so easy for you.Thank you Kevin and Infinity. Kelly M.

Dec 26, 2023 · Kelly M

Infiniti of Las Vegas, Ahhhh the memories… I have owned 6 Infiniti models in my time as a road warrior, and all transactions have originated at this location. My most recent visit, however, was unforgettable. I attribute the success of this latest deal to Stephanie and Al - Thank you! I had a meeting scheduled with Stephanie G. For 11 AM on a Thursday. I finished early with a previous meeting, so I headed over to Infiniti. I received a confirmation text to which I replied my location (in the parking lot). I was assured that Stephanie was available, whenever I was ready to come inside. What she and the entire team extended to me was engaging conversation, undeniable support and an extremely high end experience overall. I have had great experiences with Towbin and Infiniti of Las Vegas, nonetheless this latest encounter easily outshines the rest! Stephanie is a salt of the earth type person, extremely grounded and sincere with the perfect sprinkle of dynamism! Again, all my gratitude - Dione

Oct 25, 2024 · Dione Graves

Love the people extraordinary service great sales staff until next service visit thank you MR Steve Stelupi for always been so helpful much appreciated thank you Infiniti of Las Vegas

Feb 11, 2025 · Pedro Ponce

Love the people extraordinary service great sales staff until next service visit thank you MR Steve Stelupi for always been so helpful much appreciated thank you Infiniti of Las Vegas

Feb 11, 2025 · Pedro Ponce

Kevin is the best and the all round customer service is awesome. I have purchased my QX60 there and been servicing my vehicle with them for over 3 years now and I am always satisfied with the service. Thank you Inifinti of Las Vegas!

Sep 30, 2024 · Veronica

Kevin is the best and the all round customer service is awesome. I have purchased my QX60 there and been servicing my vehicle with them for over 3 years now and I am always satisfied with the service. Thank you Inifinti of Las Vegas!

Sep 30, 2024 · Veronica