INFINITI of Cincinnati Service Department

The INFINITI of Cincinnati Service Department, located at 9857 Kings Auto Mall Rd, Cincinnati, OH 45249, USA, operates as a dedicated service center within the broader category of Auto Repair Stations. This facility aims to provide comprehensive maintenance and repair services specifically for INFINITI vehicles, catering to local users in the Cincinnati area. Their contact numbers are (513) 583-1200 and +1 513-583-1200.

As an authorized dealership service department, INFINITI of Cincinnati Service Department typically offers a professional and organized environment. While specific details about the waiting area or amenities are not available from customer reviews, dealerships generally provide comfortable waiting lounges, often equipped with Wi-Fi, refreshments, and sometimes even dedicated work areas for customers. The service bays are usually clean and well-maintained, designed to accommodate the specialized tools and equipment required for INFINITI vehicles. The overall impression is expected to be one of a modern automotive service center, adhering to manufacturer standards for cleanliness and efficiency.

Under the "Auto Repair Stations" category, INFINITI of Cincinnati Service Department provides a range of services tailored to INFINITI owners. These typically include:

• Routine Maintenance: This encompasses essential services such as oil changes, tire rotations, fluid checks and top-offs, filter replacements (air, cabin, fuel), and multi-point inspections. One customer specifically highlighted a "Great experience with oil change on Saturday," praising the "promptness and efficiency of getting oil changed."
• Diagnostic Services: Utilizing specialized diagnostic tools, the service department can identify issues ranging from engine lights to complex electrical problems.
• Major Repairs: This includes repairs for more significant mechanical issues, such as transmission problems, brake system overhauls, engine repairs, and suspension work.
• Manufacturer-Specific Repairs: As an INFINITI service department, they are equipped to handle warranty repairs and recalls, and they use genuine INFINITI parts designed specifically for your vehicle.
• Vehicle System Checks: Services related to air conditioning, heating, electrical systems, and other vital components are also part of their offerings.
• Specialized Services: One customer review mentioned a "sunroof leak" repair, indicating that they handle specific issues like water intrusion. This particular repair involved significant work, with the customer being quoted "a $3200 job" for a clogged drain tube.

Key features that define INFINITI of Cincinnati Service Department include:

• Authorized INFINITI Technicians: The service department employs technicians who are presumably trained and certified by INFINITI, ensuring they have up-to-date knowledge and expertise regarding INFINITI vehicles.
• Genuine INFINITI Parts: They typically use original equipment manufacturer (OEM) parts, which are designed to fit and function perfectly with INFINITI models, maintaining vehicle integrity and performance.
• Specialized Equipment: As an official dealership, they possess the specialized diagnostic equipment and tools necessary for accurately diagnosing and repairing complex INFINITI systems.
• Loaner Vehicle Availability: Based on customer feedback, loaner vehicles are available, although one customer noted they "had to request a loaner car 2 weeks into the debacle," suggesting availability might not always be immediate or proactively offered.

Customer feedback regarding INFINITI of Cincinnati Service Department presents a mixed picture. While one review highlights a "Great experience with oil change," praising the "Great attitude of all staff" and their friendliness, another review details a "horrible experience with the service department." This extensive negative review focuses on a significant issue with a sunroof leak repair that took "3 weeks because of an inept technician." The customer reported a lack of communication from their service advisor, Evan, stating, "Evan never reached out to me - it was always me calling him." Concerns were also raised about the condition of the car upon pickup, with the "dash covered in dust and the carpets had foot prints on them." The customer also mentioned a somewhat indifferent response from the service manager when addressed about the issues, and expressed dissatisfaction with Infiniti corporate's follow-up. This suggests that while some customers experience efficient and friendly service, there can be inconsistencies, particularly with more complex or time-consuming repairs.

As for promotional information, specific current promotions are not readily available from the provided customer reviews. However, dealership service departments commonly offer various promotions to attract customers, such as:

• Seasonal Service Specials: Discounts on specific services like tire rotations, battery checks, or air conditioning service during certain times of the year.
• Service Coupons: Printable coupons for various services, often found on their official website.
• Loyalty Programs: Programs that reward returning customers with points or discounts on future services.
• Package Deals: Bundled services, such as oil change and tire rotation packages, at a reduced price.
• New Customer Incentives: Special offers for first-time service customers.

Prospective customers are encouraged to visit the INFINITI of Cincinnati official website or contact their service department directly to inquire about any current promotional offers or service packages that may be available. It is always advisable to discuss the estimated time frame and potential costs for any service upfront and to clarify expectations regarding communication and loaner vehicle availability, especially for more extensive repairs.