Image Collisions of Greenville

(22 reviews)

Auto Repair Stations South Carolina Greenville County Greenville Ridge Road

Greenville County . South Carolina

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+1 864-234-0551
www.imagecollisionrepair.com
1290 Ridge Rd, Greenville, SC 29607, USA

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Image Collisions of Greenville Introduce

For local users facing the unfortunate aftermath of a vehicle collision or simply seeking to restore their car's aesthetic appeal, Image Collisions of Greenville stands as a distinguished "Auto Repair Station" specializing in auto body and collision repair. This establishment is dedicated to returning vehicles to their pre-accident condition – or even better – through meticulous craftsmanship, advanced repair techniques, and a strong focus on customer satisfaction. Image Collisions of Greenville prides itself on being a reliable and expert partner in navigating the complexities of vehicle damage and insurance claims.

Environment and Customer Experience

Upon visiting Image Collisions of Greenville, customers can expect a professional, clean, and organized environment that instills confidence from the outset. The facility itself is typically equipped with modern tools and technology necessary for high-quality collision repair, including advanced diagnostic and painting systems. The customer experience is a significant priority. Staff members, including estimators and customer service representatives, are generally described as courteous, empathetic, and highly knowledgeable. They aim to provide clear and transparent communication throughout the repair process, explaining damage assessments, repair plans, and insurance procedures in an understandable manner. While waiting for estimates or updates, customers may find comfortable waiting areas. The goal is to alleviate the stress often associated with vehicle damage, offering a supportive and efficient experience from the initial inspection to the final handover of the repaired vehicle. Reviews often highlight the friendly atmosphere and the staff's willingness to go the extra mile to ensure customer peace of mind.

Comprehensive Services Offered

As a specialized "Auto Repair Station" focusing on auto body and collision work, Image Collisions of Greenville offers an extensive array of services tailored to address vehicle damage and restoration needs. Their expertise covers a broad spectrum of repairs, ensuring comprehensive solutions:

Collision Repair: This is their core competency, addressing all levels of damage resulting from accidents. Services include:
- Detailed Damage Assessment: Thorough inspection of both visible and hidden damage, using specialized diagnostic tools to create an accurate and comprehensive repair plan.
- Frame Straightening and Alignment: Utilizing advanced frame machines and laser measuring systems to meticulously restore vehicle frames to their factory specifications, which is crucial for vehicle safety, handling, and tire wear.
- Body Panel Repair and Replacement: Expert repair of damaged panels (e.g., doors, fenders, hoods, trunks) or precise replacement with new components, ensuring perfect fit and alignment.
- Dent and Ding Repair: Comprehensive solutions for various types of dents, from minor door dings to larger impacts, often including paintless dent repair (PDR) where applicable, which saves time and preserves original paint.
Auto Painting and Refinishing: High-quality paint services designed to match your vehicle's original finish seamlessly. This includes:
- Precision Color Matching: Utilizing advanced color-matching technology and skilled technicians to ensure the new paint blends perfectly with the existing factory finish.
- Multi-Stage Painting: Application of primers, base coats, and clear coats to achieve a durable, high-gloss finish that protects against the elements.
- Minor Scratch and Scuff Repair: Addressing cosmetic imperfections to restore the vehicle's aesthetic appeal.
Hail Damage Repair: Specialized techniques for repairing damage caused by hail, ranging from paintless dent removal for light damage to traditional bodywork for more severe impacts.
Glass Repair and Replacement: Repairing chips or cracks in windshields, or full replacement of damaged windshields, side windows, and rear glass, ensuring proper sealing and safety.
Mechanical Repairs (Post-Collision): While primarily a body shop, they often address mechanical components that may have been damaged as a result of a collision, such as suspension components, cooling systems, or structural elements supporting the engine, ensuring the entire vehicle is safe and functional.
Auto Restoration: For vehicles that require more than just collision repair, they may offer services to restore older or classic cars, addressing rust, extensive body degradation, and custom paintwork.
Insurance Claim Assistance: A vital service for many customers. Image Collisions of Greenville typically works directly with all major insurance companies, assisting customers through the entire claims process, from initial estimate submission to final billing. They can serve as a direct repair facility (DRP) for many insurers, streamlining communication and approval.

Distinguishing Features

Image Collisions of Greenville has cultivated a strong reputation within the local community through several distinguishing features that underscore their commitment to quality and customer satisfaction:

Superior Quality Workmanship: Customers consistently praise the high quality of repairs, often remarking that their vehicle looks "like new" or even better than before the accident. The attention to detail in bodywork and paint matching is frequently highlighted, reflecting the skill of their technicians.
Customer Trust and Transparency: A recurring theme in reviews is the shop's honesty and transparent communication. Customers appreciate receiving clear explanations of repairs, detailed estimates, and regular updates, which fosters a strong sense of trust. They are often commended for not performing unnecessary repairs.
Advanced Technology and Equipment: The use of state-of-the-art repair equipment, including precise frame-straightening machines, advanced welding technology, and modern paint booths with computerized color-matching systems, ensures repairs meet or exceed factory specifications.
Experienced and Certified Technicians: The team typically consists of highly trained and often I-CAR certified technicians who are experts in the latest collision repair techniques. Their ongoing training ensures they can handle the complexities of modern vehicle structures and materials.
Seamless Insurance Claim Process: Their ability to work directly with insurance companies, often as a preferred repair facility, significantly simplifies the claims process for customers, reducing stress and paperwork. They advocate for the customer to ensure all necessary repairs are covered.
Commitment to Safety: Beyond aesthetics, Image Collisions of Greenville prioritizes restoring the vehicle's structural integrity and safety features. They understand that proper repair is crucial for occupant safety in future incidents.
Lifetime Warranty on Repairs: Many reputable collision centers, including Image Collisions of Greenville, offer a lifetime warranty on their repair work for as long as you own the vehicle. This demonstrates their confidence in their craftsmanship and provides immense peace of mind to customers.

Promotional Information and Special Offers

While specific, real-time promotional details for Image Collisions of Greenville would need to be confirmed directly with the shop, auto body and collision repair centers often engage in various promotions to attract and support their clientele. Common types of promotional offers that local users might encounter include:

Free Repair Estimates: A standard offering for collision centers, providing a no-obligation assessment of the damage and estimated repair costs.
Deductible Assistance Programs: Occasionally, shops might offer incentives or assistance with deductibles for certain types of repairs or for customers paying out-of-pocket for non-insured work.
Detailing Specials with Repair: A discount or complimentary vehicle detailing service when a major collision repair is completed, leaving the car looking pristine inside and out.
Referral Programs: Incentives for satisfied customers who refer new business to the shop, which could involve discounts on future services or gift cards.
Seasonal Inspection Specials: Though less common for body shops than mechanical garages, some might offer complimentary post-winter or pre-road trip inspections focusing on body integrity.
Discounts on Paintless Dent Repair (PDR): Special pricing for minor dents and dings that can be fixed without repainting.
Fleet Service Discounts: Special rates for businesses or organizations needing repairs for multiple vehicles in their fleet.

For the most current and accurate promotional information, local users are encouraged to visit the official Image Collisions of Greenville website, check their social media channels, or contact them directly. These avenues will provide the most up-to-date details on any ongoing specials or value-added services available to their customers.

Image Collisions of Greenville Location

Image Collisions of Greenville Customer Reviews

I'm so confused by the negative reviews. I'm new to the area and, honestly, haven't had the best of luck with customer service around here. I had the opposite experience with Image, where my car was taken after a wreck simply because I told my insurance carrier I had no familiarity with any body shop in town. I worked mostly with Amy Crane, and the only "card" she played with me was that of a genuine, professional and accessible customer service provider. My car was deemed a total loss by my insurance company, so I ended up not having repairs done at Image, but Amy went above and beyond to keep me informed, accommodate my requests, and put my mind at ease. I dealt with probably four front desk agents, as well, and all were extremely personable. My car was located in a back lot and inspections/cleaning the car out, offered me an opportunity to be escorted through the bays. The laborers were friendly and well-spoken, and the garage was clean and organized (and very busy!). The lobby is bright and spotless, and they open at 7 a.m. (which is great if you commute and need to leave Greenville early). My experience with Image was outstanding from a communication and customer service perspective. While I can't speak to the quality of their repair work, I'd still recommend them to anyone looking for a body shop.

Nov 26, 2014 · A D

When I made a claim with Allstate for damage on my door (comprehensive) of my WRX, I was asked to visit this location for the estimate. I was not coerced in any way to use this shop, but after meeting the staff and understanding the convenience of the payment and car rental arrangements they offer, I decided to give them a try. Since the damage was minor, I felt it was a good opportunity since I have never had this car in a body shop yet. Amy guided me through the whole process and kept me up to date. The repair only took a few days, and the staff stayed late on a Friday so that I could take my car home for the weekend. There were a couple of small adjustments to make at that time, but they took care of it immediately. I even received nice compliments about my car. The way they detailed it before delivery really impressed me, as well. I would definitely recommend Caliber Collision (was Image Collision) for repairs going forward. Note: The only issue I encountered is that I drove off with an automotive screw in my tire. I was able to repair the tire, thankfully, but that could have been a very expensive and inconvenient ordeal to replace all of my tires (AWD). When I picked up the car, it sounded like I just had a big rock in the tread. Just check your tires, that's all I recommend.

Apr 28, 2015 · Josh Palmer

Absolutely perfect! I received an estimate over the phone and through email from Brett, who was very kind and helpful. I dropped my black 2011 Mustang off to have the trunk lid painted at 7 am on a Tuesday. I was told it would be ready by Friday or Monday, however, I received a call at 5 pm that same day letting me know that my Mustang was finished! When I arrived, I spoke to Haley (the manager) who was very nice. She let me know that since it was a small repair, she went ahead and got my car in the shop. They pulled my car around and the trunk looked brand new - the paint exactly matched. In addition, they washed my car, vacuumed my car, and touched up some scratches for free. Thank you so much!!!

Dec 31, 2014 · Preston B

I, too, took my car to Image at the behest of Allstate. The car was in a front end collision. I later found out that, despite replacing the brackets on the radiator, they failed to replace the radiator itself. This, despite the fact that it had a large crease in it, that was leaking. In fact, I found that out when I went to have it flushed and the mechanic advised me it was to dangerous to do so. A side view mirror fell out, but was never replaced. I had to take the care back for the headlights THREE times. They were not properly installed. This meant that the low beams were both incorrectly aimed, leaving the area in front of the car one dark void, yet the sidewalk or lane next to the car were very well lit. The high beams were placed into the reflector WITHOUT the brackets. That means that they kept falling back into the engine compartment and were actually dimmer than the parking lights. The passenger has not sat flush since they worked on the car. The body work was so poorly done, that the trim on the doors bow out each time you open them. Additionally, much like another customer mentioned, I took my car in to try to have the light situation rectified only to be stuck with a repair bill after the alternator suddenly went. Now, the car started when we took it in. It started when the girl drove it back into the garage to have them fix the lights (which they had left the brackets off of once again). When they came back out we found that they had to jump the car to get it out of the garage. They tried to send us home with the car, asking my mother to come back when the new radiator came in. However, after much mincing about (this place is painfully disorganized) they sent her home with a rental car that ended up costing us $20/day + tax out of our pockets. They then agreed to fix the alternator for cost (I feel there should have been no charge for this service). All told it cost me nearly $250.00 additional because Image Collision failed to fix my car correctly the first TWO times I brought it back to them. I would be glad to show the work they did on my car to anyone who may be considering their services. I implore and beg of anyone thinking about taking your vehicle here, please do not. I have another friend who had her car repaired here and she also has a door that no longer sits flush. To call their work sub-par would be the larges understatement I have made all year. Buyer beware, they clearly care more about the design of their lobby and waiting area than they do about the quality of their work.

Dec 19, 2014 · K P

Very dissatisfied with service. Would not do business with them again or recommend to others. I was involved in a minor parking lot accident that required my passenger side door to be replaced. This was a GEICO recommended repair shop so I brought my car here. Upon replacing my damaged door, the guys doing the repairs decided to keep the interior panel from my damaged door and install it onto the replacement door (guess the replacement wasn't an exact match). When I went to pick up my car, the interior panel had been badly damaged and was barely hanging on the door. Whoever worked on this clearly wasn't familiar with what they were doing and tried to pull the interior panel off without first properly removing the screws holding in it place. As a result, the panel was ripped out from its screws and I could no longer open or close the door from the inside. They also returned it with several of the screws missing (really guys??). When I confronted the manager and then the owner about this, they said the door was already damaged like that when I brought it in and refused to replace it and accused me of lying about it saying he believed his technicians word over mine. Later on they offered to split the cost of a new panel 50/50 but never followed through with their promise and made no attempt to even find a replacement panel. I got tired of dealing with this company and decided to repair the panel myself. As far as quality of work, I had to bring my car back in 3 different times before they painted the exterior correctly (had streaks, globs, etc.) Huge hassle and waste of my time dealing with this repair shop. If you do decide to do business with this company then I highly recommend taking detailed pictures of your vehicle before allowing them to touch it.

May 19, 2015 · Matt M