Hyundai 112 Service Department

Hyundai 112 Service Department, located at 2114 NY-112, Medford, NY 11763, USA, operates as a dedicated "Auto Repair Station" specializing in Hyundai vehicles. As a service department affiliated with a dealership, it typically caters specifically to owners of the Hyundai brand, offering a range of services designed to maintain, diagnose, and repair these vehicles according to manufacturer specifications. Customers can reach them via phone at (631) 576-4889 or mobile at +1 631-576-4889.

The environment of a dealership service department like Hyundai 112 Service Department usually aims to project professionalism and brand consistency. This often includes a modern waiting area, potentially with amenities such as Wi-Fi, comfortable seating, and refreshments. The service bays are typically clean and well-equipped with specialized tools and diagnostic equipment specifically designed for Hyundai vehicles. Technicians at a dealership service center are often factory-trained, meaning they have received specific training from Hyundai on their vehicle models, systems, and repair procedures. This training is a key aspect that distinguishes dealership service centers from independent repair shops.

In terms of services, Hyundai 112 Service Department would primarily offer a full spectrum of maintenance and repair services for Hyundai vehicles. This includes routine scheduled maintenance such as oil changes, tire rotations, filter replacements, fluid checks, and multi-point inspections, as mentioned in one of the reviews ("routine maintenance"). Beyond basic services, they would also handle more complex repairs, including engine diagnostics and repairs, transmission services, brake system overhauls, electrical system troubleshooting, air conditioning repairs, and addressing various warning lights and system malfunctions. As a dealership, they are also the primary point of contact for **warranty repairs** and recalls, ensuring that any manufacturer-related defects or safety issues are addressed according to Hyundai's guidelines.

However, the provided customer reviews shed a critical light on the actual customer experience and the perceived quality of services at Hyundai 112 Service Department.

One customer reported an issue after routine maintenance, discovering "dirty finger prints all over the mirror and a significant scratch on the interior material of the visor." This suggests a lack of care and attention to detail during the service process, specifically concerning the interior cleanliness and integrity of the vehicle. The subsequent denial of responsibility by the service department and their refusal to address the issue is a significant point of contention for the customer, leading to a loss of trust and a strong recommendation for others to seek service elsewhere. This incident raises concerns about the quality control and customer service recovery processes in place.

A second review presents an even more severe critique, revolving around a warranty claim for a new Hyundai Palisade. The customer describes bringing in their vehicle for a non-working blind spot and rear safety system, only to face resistance in getting the issue covered under warranty. The service department allegedly "looked for reasons to not cover it under the warranty," magnifying a "scuff mark by the rear camera" to justify denying the claim and attempting to charge a significant sum ($484.00 for the part alone). The customer's subsequent experience of having the issue resolved for "no money" elsewhere with a "smallest adj." severely undermines the credibility of Hyundai 112 Service Department's diagnosis and warranty handling. This review explicitly accuses them of being "crooks" and "horrible," stating that they "lost a customer for life."

These reviews highlight several concerning features of Hyundai 112 Service Department. Firstly, the alleged **lack of attention to detail and care for the customer's vehicle** during routine service, resulting in cosmetic damage and a refusal to compensate. Secondly, and more critically, the alleged **unethical practices regarding warranty claims and diagnostic accuracy**. The accusation of deliberately trying to find reasons to deny warranty coverage and attempting to charge for a simple fix suggests a significant breach of trust and potentially predatory behavior. The long wait time for an appointment (May 2nd for a March issue) also points to potential challenges with service capacity or scheduling.

As for promotional information, based on the provided reviews, Hyundai 112 Service Department does not have any positive promotional material to draw from. Instead, the customer feedback serves as a strong deterrent. The explicit recommendations to "take my business elsewhere" and "do not use their service. They are horrible!!!!!!!!" function as powerful negative endorsements. While a dealership service department typically benefits from the brand reputation of Hyundai and the convenience of being a one-stop shop for specific models, the experiences recounted by these customers could significantly damage that reputation locally.

In conclusion, Hyundai 112 Service Department in Medford, NY, operates as a specialized "Auto Repair Station" for Hyundai vehicles. While it inherently offers the advantage of factory-trained technicians and access to genuine Hyundai parts and warranty services, the available customer reviews present a deeply troubling picture. Concerns range from damage to vehicles during routine maintenance and a lack of accountability, to alleged attempts to deny legitimate warranty claims and overcharge for simple repairs. For Hyundai owners in the Medford area seeking service, it is critical to be aware of these reported experiences and perhaps consider alternative options or proceed with extreme caution, obtaining second opinions for any recommended repairs or warranty denials.