Royal Car Care

ROYALLY SCREWED Brought in my 2009 Honda Civic for air conditioning repair. Brian (owner/mechanic) told me I needed a new compressor and a new belt. He promised to do a full repair, soup to nuts. Nothing slapdash or temporary. We agreed on a price of $900. I informed Brian that I make my living driving for Lyft/Uber; that I DEPEND on my car for WORK. I also informed him that I share custody of a special needs child, that I need my car for visitation. Two days later I picked up the car, paid CASH. Had a new belt and compressor; the AC worked well, felt great. I couldn’t have been happier. Twenty four hours later . . . I start the car, turn on AC. Hot air. Not a trace of refrigerant. Engine just has to warm up, I tell myself. I give it fifteen minutes. Twenty minutes. No. Still nothing. Hotter inside the car than outside. I immediately take the car back to Royal Auto Care and Brian (acting vaguely annoyed, not at all concerned or apologetic) tells me he’ll take care of it right away, just leave the car. While waiting for an Uber, I watch as other customers roll in and have their cars driven into one of the bays, put on a lift. When my uber finally arrives (half an hour later), my car is still there in the parking lot. So much for “right away”. Five o’clock rolls around and no word from Brian (he’d assured me when I brought the car in, “I believe in good communication”). The next morning he calls and tells me the compressor he installed was ‘bad’ and that he’s gone ahead and ordered a new one and is having it Fed-Exed. Should have it tomorrow. BTW tomorrow was last Thursday, a week ago from today. No word from him all weekend. I call Monday around noon and he claims the compressor he’d had Fed-Exed was “also bad”. Wow. Not one, but TWO bad compressors. What are the odds, right? Now when I phone (no more than once a day, I’m not a pest) I get the same response: “I’m still working on it.” No apology. No clear updates. Just deflection. And palpable annoyance. Here’s the problem: I’ve already paid him. In cash no less. There’s no urgency, he has no real obligation to finish the job in a timely, professional fashion. Money’s already in the bank. And I’m powerless to do anything about it. Can’t cancel check, can’t involve my credit card company. So. Here it is: ten days later and I am still waiting to get my car back. I am LOSING MONEY every hour that I am without it. And I miss my son. I’m also out $900. Okay. Maybe just $800 as this guy DID replace the belt and that was new and *seemed* to function properly (will provide updates on this). Two possible explanations:

A) He and his mechanics are incompetent or inexperienced.

B) He and his mechanics use substandard (presumably cheaper) aftermarket products for their work. The negative reviews (posted here and on other sites) should have been enough to cause me to STEER VERY CLEAR of Royal Auto Care. If I could give this shop a ZERO STAR rating, I would. UPDATE: I finally got my car back after nearly TWO WEEKS of “repair”. AC worked fine for about three weeks, until early September when it went out again. Drove to his shop the next morning and told him about the AC going out yet again. Instead of apologizing and offering to put it on lift immediately or even run a few preliminary electrical tests himself (checking to see if something simple like a bad relay, blown fuse, faulty AC pressure sensor, etc.) he got angry and confrontational. I informed him that I planned to write a comprehensive and strongly NEGATIVE review of my experience with his business and he suggested (half-heartedly and without looking me in the eye) I leave the car and he would "take a look at it when he could". Not wanting to miss any further visits with my son AND lose yet another two weeks (or more) of wages, I walked out deciding I would test his “One year guarantee” and arrange to bring it back sometime spring/early summer 2025. After a lot of thought, I've decided to simply eat the $900 (which I can ill afford to lose) and take my car to someone competent and trustworthy. BUYER BEWARE.

Mar 09, 2025 · William Rue.

Royal was my third stop in the morning in an attempt to get my Jeep inspected. It was around 8am and they happily took my truck in. Obviously not complex but I was extremely appreciative. Icing on the cake, when getting ready to pay I wanted to tip the individual who inspected my truck. No cash on me- owner (Brian?) directed me to a bank where I could take out cash. Didn't ask me to pay for inspection, said just pay when I get back. Very cool gesture (and no, he didn't do it because he was concerned about credit card fees). Would return back if need be. Thanks again guys...

Jun 01, 2024 · Chris C

STAY AWAY !! They ripped me off ,wrong diagnosis & unnecessary repair done , problem came back within 5 days of getting the car fixed by them , was confirmed my vehicle needed a new pump replacement approved his diagnosis and moved forward with the repair , within 5 days I’m stuck with the same problem. Atp I tooled my vehicle to get diagnosed came to find out all I needed was new connectors , had dealer check pump and pump that was giving by royal car care stating my pump was no good/ not working . All to find out both pumps are good the new one installed and the one they removed from my vehicle , now he refuses to give me my money back after the wrong diagnosis and unnecessary repair all to their fault… now I’m stuck with an aftermarket pump installed in my vehicle and a original working pump that should’ve never been replaced..and ofc with a new tow truck bill and new repairs bill , ROYAL CAR CARE RIPPED ME OFF WITJ $700.00 and on top of that $800.00 more of new expenses, he never gave me my money back ,,, until now ,

Sep 21, 2024 · adriana DIAZ

I recently had the pleasure of visiting Royal Car Care, and I must say that it was truly an exceptional experience. In fact, I would go as far as to say that it was the best experience I have ever had at a car repair shop. This establishment boasts a level of honesty, efficiency, and attentiveness that is truly commendable. One of the standout qualities of Royal Car Care is their unwavering honesty. They go above and beyond to ensure that their customers are treated with transparency and fairness. I appreciated their straightforward and trustworthy approach, as it instilled a sense of confidence in their abilities. Moreover, the team at Royal Car Care showcases remarkable efficiency. Not only do they possess extensive knowledge and expertise in their field, but they also work diligently to address the issues at hand promptly. This efficiency gives customers peace of mind, knowing that their vehicles are in capable hands and will be attended to promptly. What truly sets Royal Car Care apart is their genuine commitment to customer satisfaction. They go out of their way to accommodate their customers' needs, ensuring a seamless and stress-free experience. Whether it be scheduling appointments, finding affordable solutions, or providing attentive customer service, this shop truly goes above and beyond expectations. In conclusion, my visit to Royal Car Care was nothing short of exceptional. The honesty, efficiency, and accommodating nature of this repair shop truly set them apart from the rest. I highly recommend their services to anyone in need of reliable and trustworthy car repairs.

Oct 22, 2023 · Michele Boss

I had a really dangerous issue with my work van, it needed a gas pedal module repair because the line to the engine was getting stuck with old gas sludge . The engine would Rev at random starts. I could of started & is the device in the car malfunctioned the engine could Rev up & I could of slammed in to an accident. I needed a certified mechanic who know his way around engines. Royal car care cleaned my sick van up test drove even fixed my mirrors so I could obey traffic the best way possible. These Veterans He saved my life & they love sharing on holidays 🕊🪽🐓🦃🪶. Send them a card every holiday & thank the for being around for the community people how can't afford the pricey competition conflicts.

Apr 19, 2024 · James “Gmail” Earl