Hopper Auto & Truck Service

Hopper Auto & Truck Service, located at 216 Hopper Rd in Johnson City, Tennessee, operates as a comprehensive Auto Repair Station, catering to both cars and trucks. For local users in the Johnson City area, this establishment appears to offer a range of automotive services, as indicated by the customer reviews. These reviews provide insights into the environment, services, and features of Hopper Auto & Truck Service, although they also present a contrasting negative experience that potential customers should consider.

The environment of Hopper Auto & Truck Service, according to one positive review, is characterized by a "real family atmosphere." This suggests a welcoming and potentially less formal setting compared to larger chain auto repair shops. The reviewer also noted that the office staff and technicians engage with customers, answering questions honestly. Additionally, the availability of a waiting area with a "big TV" and even the option to "wait and play with the big dogs" indicates a comfortable and unique environment for customers who choose to stay while their vehicles are being serviced. The mention of a "spotless restroom" further suggests attention to customer comfort and cleanliness within the facility.

The services offered by Hopper Auto & Truck Service appear to be quite broad, encompassing both general automotive repair and services specific to trucks. One positive review details brake work performed on a Safari van, while another describes more extensive repairs including the replacement of the lower intake manifold, valve covers, and the starter on the same van. The reviewer noted that the van was "a real pita to work on," suggesting that Hopper Auto & Truck Service is willing and capable of handling more complex and challenging repairs. The fact that they cater to both cars and trucks expands their potential customer base within the local community.

Several features of Hopper Auto & Truck Service are highlighted in the positive reviews. The practice of providing an "up front estimate" offers transparency and allows customers to understand the cost of repairs before work begins. A "full inspection of the vehicle" while the customer is present indicates a thorough approach to identifying potential issues and ensuring comprehensive service. The willingness of the staff to talk to customers and answer questions honestly fosters trust and open communication. The mention of a family atmosphere and the unique waiting area amenities (TV and dogs) contribute to a positive customer experience for those who wait on-site. The reviewer who had the more extensive work done also appreciated that Hopper Auto & Truck Service ensured their satisfaction with the repairs, indicating a commitment to quality and customer care.

However, a contrasting negative review presents a serious concern. This reviewer describes the "worst place" and accuses the manager of lacking customer service skills and intentionally creating unnecessary work to overcharge customers. Such an accusation, if accurate, would be a significant drawback and a major point of concern for potential customers. It is crucial to acknowledge this negative feedback alongside the positive experiences shared by other customers. The stark difference in these reviews suggests that customer experiences at Hopper Auto & Truck Service may vary significantly.

Given the mixed feedback, potential local users should weigh the positive comments regarding the family atmosphere, honest communication, thorough inspections, and quality of repair work against the serious allegation of dishonest practices. It might be beneficial to seek additional reviews from other platforms or ask for references to gain a more balanced perspective on the overall customer experience at Hopper Auto & Truck Service.

Regarding promotional information, the provided data does not contain any specific details about current specials, discounts, or service packages offered by Hopper Auto & Truck Service. Local auto repair shops sometimes offer promotions on seasonal services (like brake checks before winter or AC service before summer), discounts for first-time customers, or package deals on routine maintenance. To learn about any potential promotions at Hopper Auto & Truck Service, local users are advised to contact them directly at (423) 328-7036 or +1 423-328-7036 or visit their location at 216 Hopper Rd, Johnson City, TN 37604. They may also have information about their services and any ongoing offers on a website or through local advertising.

In conclusion, Hopper Auto & Truck Service in Johnson City, TN, presents itself as a family-friendly auto repair station catering to both cars and trucks, with positive reviews highlighting their honest communication, thorough inspections, and quality of work. However, a significant negative review raises serious concerns about potential overcharging and poor customer service from the manager. Local users should consider both the positive and negative feedback when deciding whether to use Hopper Auto & Truck Service. It may be prudent to inquire about their service guarantees, pricing policies, and potentially seek additional testimonials to form a well-informed decision. The contrasting experiences suggest a need for careful consideration and possibly direct engagement with the shop to assess if their service aligns with individual expectations and needs.