Hicks Auto, LLC

Welcome to Hicks Auto, LLC, your local Auto Repair Station conveniently located at 1324 W Main St, Zanesville, OH 43701, USA. Hicks Auto, LLC serves the Zanesville community by providing a range of automotive services and also functioning as a used car dealership. This dual role means they cater to individuals seeking to purchase a vehicle and those in need of maintaining or repairing their current one.

Based on the limited information available, specifically the two contrasting customer reviews, it's challenging to provide a comprehensive description of the environment at Hicks Auto, LLC. The positive review suggests a willingness to work with customers facing significant vehicle issues, potentially indicating a customer-focused approach in certain situations. The negative review, however, paints a picture of potentially high pricing for specific repairs and raises concerns about transparency in cost estimation. Without further information, it's difficult to objectively characterize the overall environment of their premises.

Hicks Auto, LLC appears to offer a combination of services related to both vehicle sales and repair. Based on the customer reviews, their services include:

• Used Car Sales: The positive review explicitly mentions purchasing a car from Hicks Auto, LLC after their previous vehicle's engine failed. This indicates that they operate as a used car dealership.
• Engine Repair/Replacement: The fact that a customer bought a car with a "bad motor" suggests they might handle engine repairs or replacements, or sell vehicles that may require such work. Their willingness to offer another vehicle in exchange implies a degree of responsibility and customer accommodation in this area.
• Alternator Diagnosis and Repair: The negative review details an instance where Hicks Auto, LLC diagnosed an alternator issue. This confirms they offer diagnostic and repair services for electrical components like the alternator.
• General Automotive Service: While not explicitly stated, it can be inferred that as an "Auto Repair Station," Hicks Auto, LLC likely provides a broader range of general automotive services and repairs beyond engine and alternator work. This could include services like brake repairs, oil changes, tire services, and more. However, the specifics of these services are not detailed in the provided information.
• Towing Service (Indirectly): The negative review mentions having a vehicle "towed there," suggesting they accept towed-in vehicles for service, even if they don't operate their own towing service.

The features of Hicks Auto, LLC, as perceived through the lens of the customer reviews, present a mixed picture:

• Potential for Customer Accommodation: The positive review highlights a significant instance of customer accommodation, where Hicks Auto, LLC offered a cheaper replacement vehicle and waived the payment for the initially purchased car with a faulty engine. This suggests a willingness to work with customers facing major issues and prioritize finding a solution.
• Flexibility in Payment: The positive review mentions Hicks Auto, LLC "worked with me on my down payment," indicating some flexibility in payment arrangements for vehicle purchases.
• Concerns Regarding Pricing Transparency: The negative review raises serious concerns about the pricing of repairs, specifically the significantly higher quote for an alternator replacement compared to another local shop and the actual cost of the part. This suggests potential issues with cost estimation and transparency.
• Potential for Overcharging: The stark difference in the quoted price for the alternator diagnosis and repair raises the possibility of overcharging, as perceived by the customer in the negative review. This is a significant point of concern for potential customers.
• Responsiveness to Major Issues (Potentially): The willingness to exchange a faulty vehicle suggests a degree of responsibility when significant problems arise shortly after a sale. However, this is based on a single positive anecdote.

Currently, the provided information does not contain any explicit promotional information for Hicks Auto, LLC. There are no mentions of discounts, special offers, or seasonal promotions in the customer reviews. Potential customers would need to contact Hicks Auto, LLC directly to inquire about any ongoing promotions or deals on either vehicle sales or repair services.

In conclusion, Hicks Auto, LLC operates as an Auto Repair Station and used car dealership in Zanesville, Ohio. Customer experiences present a dichotomy. On one hand, there is a positive account of exceptional customer accommodation in a situation involving a faulty vehicle purchase. This suggests a potential for flexibility and a willingness to help customers facing significant issues. On the other hand, a negative review raises serious concerns about the pricing of repairs, particularly a significantly high quote for an alternator replacement, leading to questions about cost transparency and potential overcharging.

Prospective customers should be aware of these contrasting experiences. If you are considering purchasing a used vehicle from Hicks Auto, LLC, it may be prudent to thoroughly inspect the vehicle and potentially seek an independent pre-purchase inspection. For repair services, it would be wise to obtain a detailed estimate and compare it with quotes from other local Auto Repair Stations to ensure competitive pricing and transparency. Given the limited and conflicting information, approaching Hicks Auto, LLC with cautious inquiry and due diligence is recommended.

To get a clearer understanding of their current services, pricing, and any ongoing promotions, it is best to contact Hicks Auto, LLC directly at (740) 500-0775 or +1 740-500-0775. Visiting their location at 1324 W Main St, Zanesville, OH 43701, USA, may also provide further insights into their environment and operations.