Grand Design Factory Service Center

Grand Design Factory Service Center ico

(178 reviews)

Auto Repair StationsIndianaElkhart CountyElkhartHoffman Street

Elkhart County . Indiana

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  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • +1 574-825-9679
  • www.granddesignrv.com
  • 5200 Hoffman St, Elkhart, IN 46516, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Grand Design Factory Service Center Introduce

For owners of Grand Design recreational vehicles, the name

Grand Design Factory Service Center stands as a beacon of specialized care and expertise. Located in

Goshen, Indiana, this facility is not just another auto repair station; it's a dedicated hub for maintaining, repairing, and optimizing your Grand Design RV. Within the platform category of

Auto Repair Stations, the Grand Design Factory Service Center distinguishes itself by providing highly specialized services exclusively for Grand Design models, ensuring that owners receive a level of understanding and precision unmatched by general repair shops.

The

environment at the Grand Design Factory Service Center is designed with the RV owner in mind. When you arrive, you'll find a professional and organized facility, typically featuring spacious bays capable of accommodating large recreational vehicles. The focus on customer comfort is evident, with amenities often including comfortable waiting areas, and sometimes even hook-ups for those waiting for their RV to be serviced. This thoughtful design helps to alleviate the common stresses associated with vehicle repairs, creating a more pleasant experience for customers. The facility itself is usually clean and well-maintained, reflecting the attention to detail that is a hallmark of a factory service center. Parking is ample and designed to handle RVs, ensuring easy access for vehicles of all sizes.

The

services offered at the Grand Design Factory Service Center are comprehensive and tailored specifically for Grand Design RVs. This includes everything from routine

maintenance, such as oil changes, tire rotations, and system checks, to more complex

repairs involving electrical systems, plumbing, HVAC, slide-outs, and structural components. A significant portion of their work involves

warranty service, as they are an authorized factory facility. This means that if your RV is under warranty, they have the direct expertise, parts, and authorization to perform necessary repairs at no cost to you, as per the warranty terms. Beyond repairs, they also offer installation of

accessories and upgrades, helping owners customize their RVs to their specific needs and preferences. Their technicians are trained directly by Grand Design, ensuring an intimate understanding of the manufacturer's specifications and best practices. This level of specialized training is critical for addressing the unique complexities of modern RVs.

What truly sets the Grand Design Factory Service Center apart are its

features. The most prominent feature is undoubtedly the

factory-trained technicians. These individuals possess an in-depth knowledge of Grand Design RVs, from the chassis up to the intricate interior systems. They have access to proprietary diagnostic tools, technical manuals, and direct support from the Grand Design engineering team. This allows for more accurate diagnoses and efficient repairs, minimizing downtime for RV owners. Another key feature is the availability of

genuine Grand Design parts. Unlike aftermarket parts, genuine parts are designed to fit perfectly and function optimally with your specific RV model, ensuring longevity and maintaining the integrity of your vehicle. The center often boasts a large inventory of common parts, which helps to expedite repair times. Furthermore, being a factory service center means they are at the forefront of any technical bulletins or service updates issued by Grand Design, ensuring that your RV receives the most up-to-date and effective service. Their commitment to customer satisfaction is also a significant feature, often reflected in their communication processes and their dedication to resolving issues thoroughly and efficiently.

In terms of

promotional information, the Grand Design Factory Service Center often highlights its direct connection to the manufacturer as a primary benefit. This instills confidence in owners, knowing that their RV is in the hands of experts who truly understand the product. Promotions might include special offers on seasonal maintenance packages, discounts on accessory installations, or specific programs for out-of-warranty repairs. They often emphasize the value of using genuine parts and factory-trained technicians to protect your investment and maintain your RV's resale value. For those considering a used Grand Design RV, the service center may offer pre-purchase inspections to provide peace of mind. They also frequently promote their efficiency and turnaround times, understanding that RV owners want to get back on the road as quickly as possible. Owners are encouraged to schedule appointments in advance, especially during peak travel seasons, to ensure timely service. The center's website and social media channels are typically excellent resources for learning about current promotions, service offerings, and customer testimonials. They may also participate in RV shows or community events, providing opportunities for owners to interact directly with their service team and learn more about their capabilities. The overall message is one of trust, expertise, and a commitment to keeping Grand Design RVs performing at their best.

Grand Design Factory Service Center Photos

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Grand Design Factory Service Center Location

Grand Design Factory Service Center Customer Reviews

We have now owned two Solitudes. Our first one was a used 2018 375 RES and we just bought a new 2023 390RK. We love that both have very livable and beautiful floorplans, are constructed well, and amazing storage underneath. Customer service and tech support have been second to none when needed. We love the rallies that are put on; the SRT’s knowledge and willingness to answer questions and be of help is truly a gift and appreciated. Grand Design is a family to us. We highly recommend them and their RV’s to anyone looking for quality.

May 19, 2024 · Jaclyn Fouts

So far we are really happy with our purchase. The dealer experience was great at the second dealer we visited and ultimately purchased from. The TT is very nice and the layout is perfect for our needs. Our kids are older so we wanted to focus on more living space and more bedroom space. This floor pan checks all the boxes. Highly recommend.

Sep 03, 2024 · Richard Fuentes

We scheduled an early morning appointment to get our Schwintek slide repaired and our axles replaced on our 2022 Imagine 2970RL. We made reservations at a local hotel for for two nights with the option to extend just in case it took longer. Two night were plenty to get both jobs completed. Zoee, Jeff, and the service team were helpful, prompt to reply, knowledgeable, courteous, and just plain wonderful to meet and talk with. THANK YOU to everyone at the Grand Design Factory Service Center for getting us back in our Imagine to enjoy it with our family and friends!

Jul 06, 2024 · Theresa E

Late October my wife and I had our season ending camping reservation and at the end of the weekend, we knew it was time to upgrade from our entry level camper. We have had our eye on the Grand Design Transcend 265bh for about two years and haven't seen another floor plan with everything this camper has. The form, fit and function of this camper is astounding with every possible feature coupled with the very logical layout. If you haven't seriously looked at a Grand Design, you're missing out.

Feb 21, 2022 · Mark Babcock

My wife and I recently purchased a Grand Design 395 Momentum M class and we love it! We researched for almost a year and visited many dealerships looking for the right one to fit our family of 6. Originally we looked at bunk houses for our four kids and none seemed to be the right fit in all makes and brands. That is until my wife found the 395 Momentum M class toy hauler by Grand Design. My wife and I were looking for something that would fit our large family and for future full time living, and the 395 Momentum by Grand Design was the one for us!! The large seating capacity of the living area (sectional sofa and luv seat), not giving up the dinette, and also having a nice kitchen area sold us! The toy hauler section we turned into a bedroom; and our teenage son took the loft so all our children have their own space! After much research, my wife and I are really happy with our purchase! No manufacturer is perfect, but Grand Design’s overall quality and build have been just about perfect for us!!

Jul 29, 2023 · rick brooks