Go Glass

Introducing Go Glass, an established Auto Repair Station located at 1200 Arizona St A-3, Redlands, CA 92374, USA. For decades, Go Glass (formerly known under the ownership of Ken Kinsey) has been a go-to destination for auto glass services in the Redlands area. While there has been a change in ownership to Zena, the recent customer reviews indicate a continued commitment to the tradition of providing outstanding customer service and high-quality workmanship. Go Glass specializes in auto glass repair and replacement, catering to a wide range of vehicles and prioritizing customer convenience and satisfaction.

Based on the positive customer reviews, the environment of Go Glass appears to be professional and customer-focused, both in their physical location and through their mobile service. One long-term customer, initially surprised by the change in ownership, was pleased to report that the "outstanding customer service" they had experienced for decades continues under the new owner, Zena. This suggests a smooth transition and a maintained emphasis on valuing customers. The mention of Robert, the windshield installer, coming to the customer's house indicates that Go Glass offers mobile windshield replacement services, adding a significant layer of convenience for their clientele. The fact that Robert was "on time" and "very courteous" further highlights their commitment to professionalism and respect for the customer's time and property. The positive feedback regarding the quality of the new windshield ("excellent quality") also speaks to their commitment to using reliable and durable materials.

While specific details about the physical shop environment are not extensively provided, one can infer a well-organized service center equipped for handling various auto glass repairs and replacements. This would likely include a clean and safe workshop area where technicians can work on vehicles, storage for different types of windshields and other auto glass, and an office or reception area for customer interaction and service coordination. The availability of mobile service suggests a logistical setup that allows their technicians to efficiently travel to customer locations with the necessary tools and materials.

The primary services offered by Go Glass center around auto glass:

• Windshield Replacement: Providing complete replacement services for damaged or shattered windshields. They cater to various vehicle makes and models, as evidenced by the mention of a 2013 Honda Civic windshield replacement. The use of "excellent quality" replacement windshields is a key aspect of this service.
• Rear Window Replacement: Offering replacement services for damaged rear windows, as highlighted in one of the reviews where Robert installed a rear window "on time and with great care."
• Other Auto Glass Replacement: Likely including the replacement of side windows and potentially sunroof or moonroof glass.
• Auto Glass Repair: While not explicitly detailed in the provided reviews, it is common for auto glass shops to also offer repair services for minor chips and cracks in windshields, preventing further damage and the need for a full replacement.
• Mobile Auto Glass Service: The willingness of Robert to come to the customer's house for a windshield replacement indicates a significant feature of their service – mobile installation. This offers unparalleled convenience for customers who may not have the time or ability to bring their vehicle to a shop.

Several features contribute to the positive reputation and continued success of Go Glass. The most prominent is their consistent commitment to outstanding customer service, spanning across different ownership periods. This dedication to ensuring customer satisfaction from the initial call to the completion of the service is a significant differentiator.

Another key feature is the professionalism and courtesy of their staff. Both Zena, the new owner, and Robert, the installer, are specifically praised for their excellent customer service and respectful demeanor. This creates a positive and trustworthy experience for customers.

The quality of their work and materials is also a crucial feature. The reviewer's satisfaction with the "excellent quality" of the new windshield underscores their commitment to using reliable and durable products.

The convenience of mobile service is a significant advantage, allowing customers to have their auto glass replaced at their home or another convenient location, saving them time and effort.

The efficiency and punctuality of their service are also noteworthy, with Robert arriving "on time" for the installation, demonstrating respect for the customer's schedule.

While specific promotional information is not provided in the reviews, auto glass shops sometimes offer promotions such as:

• Discounts on windshield replacement with insurance claims.
• Special pricing on mobile service.
• Package deals for multiple window replacements.
• Seasonal offers or discounts during certain times of the year.
• Referral programs to reward existing customers for recommending new ones.

Local users in Redlands are advised to contact Go Glass directly at (909) 259-6019 or +1 909-259-6019 to inquire about their current service offerings, pricing, and any potential promotions. Mentioning the positive reviews might also provide insight into their continued commitment to customer satisfaction. Their location at 1200 Arizona St A-3 is also available for in-person inquiries.

For local users in Redlands and the surrounding areas in need of auto glass repair or replacement services, Go Glass presents a reliable and customer-focused Auto Repair Station. With a long-standing tradition of outstanding customer service now continuing under new ownership, they offer both in-shop and convenient mobile services. The positive experiences shared by customers highlight their professionalism, the quality of their work, and their commitment to ensuring customer satisfaction from start to finish. Whether you need a windshield replacement for your Honda Civic or a rear window replaced on another vehicle, Go Glass appears to be a trusted and efficient choice. The ease of scheduling and the option of mobile service further enhance their appeal for busy individuals.

In conclusion, Go Glass in Redlands is a well-regarded Auto Repair Station specializing in auto glass repair and replacement. Their continued dedication to outstanding customer service under new ownership, combined with the convenience of mobile service and the use of high-quality materials, makes them a preferred choice for auto glass needs in the Redlands area. Local users can rely on Go Glass for professional, courteous, and efficient service for their vehicle glass requirements.