Friend Lee Auto

Friend Lee Auto ico

(66 reviews)

Auto Repair StationsOhioCuyahoga CountyNorth RoyaltonRoyalton Road

Cuyahoga County . Ohio

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  • +1 440-582-7190
  • www.friendleeauto.com
  • 7437 Royalton Rd, North Royalton, OH 44133, USA

Operating Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Friend Lee Auto Introduce

Friend Lee Auto operates within the crucial sector of automotive services, aptly categorized as an "Auto Repair Station." This designation signifies that Friend Lee Auto is not merely a parts supplier but a comprehensive facility equipped to diagnose, maintain, and repair a wide array of vehicles. For local users, this translates into a convenient and reliable resource for all their automotive needs, from routine check-ups to more complex mechanical interventions. The name itself, "Friend Lee Auto," suggests an approach rooted in trust and approachable service, aiming to build long-term relationships with its clientele.

The environment at Friend Lee Auto is designed to be welcoming and efficient, striking a balance between the practical demands of an auto repair facility and a comfortable experience for customers. The service bays are typically clean, well-organized, and equipped with the necessary tools and technology to handle various repairs, from simple oil changes to intricate engine diagnostics. Safety protocols are generally observed to ensure a secure working environment for technicians and a safe space for customer vehicles. Beyond the service area, Friend Lee Auto likely features a customer waiting lounge. This space is often designed to be comfortable and inviting, potentially offering amenities such as seating, Wi-Fi, and perhaps a selection of magazines or a television to make waiting periods more pleasant. The front office or reception area serves as the primary point of contact for customers, where they can discuss their vehicle's issues with knowledgeable service advisors, schedule appointments, and handle payments. The overall atmosphere aims to be transparent and reassuring, fostering a sense of confidence in the service provided, reflecting the "friendly" aspect implied by its name.

As an "Auto Repair Station," Friend Lee Auto provides a comprehensive suite of services and offers a range of goods for sale. Their services typically encompass all aspects of vehicle maintenance and repair. This includes, but is not limited to, routine services such as oil and filter changes, tire rotations and balancing, brake inspections and repairs (pads, rotors, calipers, fluid flushes), and fluid services (transmission fluid, coolant, power steering fluid). They also specialize in advanced diagnostic services, utilizing modern scanning tools to pinpoint issues indicated by dashboard warning lights, engine performance problems, and electrical faults. More extensive repair capabilities would include engine repairs (from minor tune-ups and component replacements to major overhauls), transmission services and repairs, suspension and steering system repairs (shocks, struts, alignments, and component replacements), exhaust system repairs, and air conditioning and heating system services. In terms of goods for sale, Friend Lee Auto would either stock or have ready access to a wide variety of auto parts. This includes essential replacement parts like batteries, spark plugs, belts, hoses, various filters, and light bulbs. They would also provide tires suitable for different vehicle types and driving conditions, along with other automotive fluids and perhaps even some common automotive accessories. The aim is to be a one-stop shop where customers can not only get their vehicles serviced but also acquire the necessary quality parts.

Friend Lee Auto distinguishes itself through several key features that enhance the customer experience and the quality of their service. A primary feature is the likely emphasis on experienced and certified technicians. Skilled mechanics who are continually trained on the latest automotive technologies are crucial for accurate diagnostics and effective repairs. The "friendly" aspect of the name also suggests a strong focus on clear, honest communication. Customers can expect straightforward explanations of their vehicle's issues, transparent pricing, and perhaps digital inspection reports that include photos or videos of the problems found. This commitment to transparency helps build trust and ensures customers are fully informed before making repair decisions. Another significant feature is the potential for personalized service; being a local establishment, Friend Lee Auto may offer a more tailored approach compared to larger chain operations, remembering customer preferences and vehicle histories. They may also prioritize using quality parts, whether OEM (Original Equipment Manufacturer) or reputable aftermarket brands, ensuring the longevity and reliability of repairs. Convenient services such as online appointment scheduling, vehicle drop-off/pick-up options, and perhaps a shuttle service to local areas further contribute to customer satisfaction. Furthermore, a reputable auto repair station like Friend Lee Auto often provides a warranty on their parts and labor, offering customers peace of mind and demonstrating confidence in their work.

When it comes to promotional information, Friend Lee Auto, like many local "Auto Repair Stations," engages in various strategies to attract and retain customers. While specific current promotions would need to be verified directly with the business, common offers often include seasonal specials, such as discounted winterization packages (fluid checks, tire inspections, battery tests) or summer AC performance checks. They might run introductory offers for new customers, such as a percentage off their first service or a complimentary multi-point inspection. Regular promotions on routine services like oil changes, tire rotations, or brake inspections are also typical, designed to encourage consistent vehicle maintenance. Loyalty programs that reward repeat customers with discounts or exclusive benefits could also be a feature. Friend Lee Auto might advertise specific repair specials, such as a discount on a transmission flush or a particular engine diagnostic service. Information about these promotions would typically be disseminated through their official website, social media pages, local community advertisements (e.g., newspapers, flyers), and in-store signage. Customers are encouraged to visit Friend Lee Auto's online platforms or contact them directly to inquire about their latest deals, available coupons, and any financing options for larger repair jobs. Building on their "friendly" brand, they might also engage in community sponsorships or offer special discounts to local groups, further cementing their role as a community-oriented service provider.

In conclusion, Friend Lee Auto, categorized as an "Auto Repair Station," provides a comprehensive and customer-focused approach to vehicle maintenance and repair. Its welcoming environment, extensive range of services and parts, and key features like experienced technicians and transparent communication position it as a trusted resource for local vehicle owners. Through various promotional efforts, Friend Lee Auto aims to deliver high-quality, reliable automotive care, fostering long-term relationships within the community it serves.

Friend Lee Auto Photos

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Friend Lee Auto Location

Friend Lee Auto Customer Reviews

Great mechanics here, fast, knowledgable, I’ve been taking my car here since I’ve been driving and never been disappointed. Quality and speed doesn’t come cheap though, expect to pay the going rate for car care.

Mar 21, 2025 · Phantom Memer

Fantastic staff!! Helped me when the auto store would not! Got me in right away! Thank you so much!! 5 stars!!

Jan 10, 2025 · Samantha Galati

I've only had them look at my (19 year old) car for a leaking brake line & some front end clunking. I've an appointment to fix the brakes and, as the front end issue is more costly (than replacing the brake caliper) - and isn't a safety issue - Jason understood my need to do repairs separately. Friend Lee (Reneé & Jason) were recommended by a BFF who lives in North Royalton. I'm an east sider, but willing to travel for quality repairs & fair pricing. I hope to upgrade to 5 Stars after actually experiencing Jason's handiwork! 1/31/23 Rear brake calipers replaced. Break pedal may need adjusting but glad the leaking's fixed. Yes, rating went up to 5 Stars! 3/14/23 Front end work accomplished, thanks Jason for everything! 7/7/23 as Jim or Jayson noted, prior, (& confirmed my suspicion) there's a slight exhaust leak. I called/asked Reneé if they fabricate exhaust system parts & she confirmed. But I never received that estimate. 7/28/23 A/C not working - at this appt Jim replaced both the condenser and compressor (another, nearby garage, gave me a similar estimate but I opted to go out of my way to stick with Friend Lee). 7/31/23 - sadly there's "chirping" going on since the A/C work, took it back (left it for the day) & Jim's feedback was a need to replace the "Harmonic Balancer" - another $1000+ expense! Told not to drive it (unless necessary), I had to delay that repair based on my credit card debt. 10/11/23 Jim replaced the Harmonic Balancer, but - again - when I got home there was more "chirping" & I was disappointed to have to return again! I waited until 10/16 to GO BACK to the garage as I wanted to discuss these immediate problems after repairs - and a reminder I travel about 25 miles each way to have them do my services. Unfortunately, neither Jayson nor Reneé were there. Jim looked at it, said it might be the fan belt or a pulley & scheduled my return for that Friday. 10/20/23 I arrived a little early for my 8:30 appt - I was out of there before 9am. Jim replaced the fan belt - a courtesy credit (no charge). Thanks! Hoping to receive that exhaust leak estimate soon. As a result of these after-repairs returns, I've downgraded their Stars to 4. 12/4/23 Update: They fabricated something to replace the muffler with one that fits but "might be a little louder". It was, but it's not loud.

Mar 06, 2025 · Allan Yheulon

These people gave me a price for a very simple fix of 500-600 dollars and a 2-4 week waite stating it would take that long to get the part. I called Autozone because nothing made sense of what he said. They had the part by the end of the day. I then had my car towed to another shop down the street. 4 hours later, 120.00 dollars later I had my car.

Nov 13, 2023 · Peggy Pyle

I took my car in for an oil change, and they fixed whatever was making a sound underneath it without asking me. I am so relieved, because that was annoying as heck. Definitely Friend-lee service.

May 14, 2024 · Darlene Abilay