Ford & Wayne Auto Service

Welcome to the local guide for Ford & Wayne Auto Service, located at 35404 Ford Rd #3114, Westland, MI 48185, USA. Operating under the platform category of Auto Repair Stations, Ford & Wayne Auto Service appears to be a local automotive repair shop offering a variety of services. This introduction aims to provide an objective overview of the potential environment, the range of services offered, and the features highlighted by customer experiences, both positive and negative, to help local users make informed decisions about their auto care needs.

The environment of Ford & Wayne Auto Service is likely a standard automotive repair shop, featuring service bays equipped with the necessary tools and equipment to perform various repairs and maintenance tasks. You can expect a customer reception area where vehicle owners can discuss their issues with service advisors, receive estimates, and handle payment. The overall atmosphere would typically be focused on functionality and efficiency to address the automotive needs of their clientele in the Westland area.

As a general Auto Repair Station, Ford & Wayne Auto Service likely offers a comprehensive range of services to address various automotive needs. Based on the customer reviews, these services include:

• Air Conditioning (AC) Repair: One customer specifically highlighted their success in fixing a "very difficult AC leak" that other shops were unable to resolve. This suggests a strong capability in diagnosing and repairing complex AC system issues.
• Brake Services: Including brake jobs, which typically involve replacing brake pads, rotors, and possibly calipers, as well as brake fluid flushes and inspections.
• Wheel Alignments: Ensuring proper alignment of the vehicle's wheels to optimize tire wear, handling, and fuel efficiency.
• Tire Services: Including tire changes, rotations, balancing, and potentially tire sales.
• Oil Changes: A routine maintenance service involving the replacement of engine oil and oil filters.
• Oil Leak Repairs: Diagnosing and fixing leaks in the engine or other oil-containing systems.
• Exhaust System Repair: One customer mentioned they were the "only shop who would fix my exhaust leak in my crossover pipe," indicating a willingness to tackle specific and potentially less common exhaust system repairs.
• General Miscellaneous Repairs: The first review mentions "other misc. repairs," suggesting they handle a wide range of automotive issues beyond the specific services listed.

Examining the customer reviews reveals a mixed picture of the service provided by Ford & Wayne Auto Service. One customer recounts multiple positive experiences over time, praising Mike and Ray for their ability to fix difficult issues, their comprehensive range of services, and their willingness to go "out of their way" for the customer. This long-term positive feedback suggests a potential for reliable and high-quality service.

However, another customer presents a significantly negative experience. This review raises concerns about several critical aspects of their service:

• Parts Quality: The customer alleges that the mechanic used "cheap Chinese parts" that failed within a short period (less than half a year).
• Warranty Service: Despite the failed part being under manufacturer warranty, the customer was reportedly charged labor again for the replacement. The shop's sign stating they don't warranty labor for customer-supplied parts was cited, but the customer argues this shouldn't apply to parts the shop themselves purchased and installed.
• Pricing: The customer claims they were charged "top hourly rates" and quoted an excessive amount of labor for a repair they found to be "super EASY" and completed themselves in significantly less time.
• Customer Service and Communication: The negative review describes a confrontational interaction with the mechanic who allegedly "flipped out screaming" and demanded the customer leave without fixing the issue. This raises serious concerns about their professionalism and customer service approach when issues arise.
• Transparency: The customer claims the shop sourced the replacement part from a local auto parts store, suggesting they may not have been transparent about the brand or quality of the parts used.

Considering these contrasting experiences, it's challenging to pinpoint definitive "features" of Ford & Wayne Auto Service. However, we can objectively note the following based on the provided reviews:

• Potential for Expertise in Difficult Repairs: The positive review highlights their ability to resolve complex issues like a persistent AC leak and a specific exhaust leak.
• Broad Range of Services: They appear to offer a comprehensive suite of general auto repair and maintenance services.
• Inconsistent Customer Experiences: The stark contrast between the two reviews suggests that customer experiences can vary significantly.
• Concerns Regarding Parts Quality and Warranty Handling: The negative review raises serious questions about the quality of parts used and their policy regarding labor charges for warranty repairs on those parts.
• Potential Issues with Pricing Transparency and Labor Estimates: The discrepancy in the quoted labor time and the customer's own experience suggests potential issues in this area.
• Questionable Customer Service in Conflict Situations: The description of the confrontational interaction in the negative review is a significant concern.

Given the limited information and the conflicting nature of the reviews, it is impossible to ascertain any specific promotional information for Ford & Wayne Auto Service. The negative review, in particular, would likely deter potential customers rather than attract them. The positive review, while encouraging, is countered by serious allegations of poor parts quality, questionable warranty practices, potentially inflated labor charges, and unprofessional conduct when faced with customer concerns.

Local users considering Ford & Wayne Auto Service should be aware of these differing experiences. While some customers have found them capable of resolving difficult issues and providing good service, others have reported significant problems with parts quality, warranty handling, pricing, and customer service. It would be prudent for potential customers to seek more recent reviews from a wider range of sources to gain a more comprehensive understanding of the current state of their service and customer relations. Asking detailed questions about the source and warranty of parts, as well as obtaining transparent and detailed estimates before any work is performed, would also be advisable.

In conclusion, Ford & Wayne Auto Service in Westland offers a range of auto repair services and has been praised by some customers for their ability to handle complex repairs and for their helpfulness. However, significant concerns have been raised by at least one customer regarding the quality of parts used, their warranty policies on those parts, pricing transparency, and their handling of customer complaints. Local users should carefully consider these contrasting experiences and conduct further research before entrusting their vehicle to this auto repair station.