Ford and Walton Auto Care

Located at 35858 Ford Rd, Westland, MI 48185, USA, Ford and Walton Auto Care operates within the "Auto Repair Stations" category, aiming to provide various services for local vehicle owners. As with any service provider, understanding customer experiences is crucial for potential patrons. This introduction provides an objective overview based on available customer reviews, highlighting reported aspects of the environment, services, features, and promotional information.

Based on the provided customer feedback, the environment at Ford and Walton Auto Care, as perceived by some customers, appears to be a source of significant dissatisfaction. The most prominent concerns revolve around communication and a perceived lack of transparency regarding service approval and pricing. One customer's experience describes feeling "very upset" and emphasizes a deviation from a "golden rule #1 in auto service: get customer approval for diagnosis and repair." This suggests an environment where the expectation of clear communication and explicit consent before proceeding with repairs may not have been consistently met from their perspective. The frustration expressed over unexpected charges and repairs done without explicit approval creates an impression of a potentially high-pressure or non-transparent environment for some. While efficiency is mentioned, with the work being "fairly quick," this positive aspect is overshadowed by the negative implications of unapproved work and high costs.

As an "Auto Repair Station," Ford and Walton Auto Care is expected to offer a range of vehicle repair and maintenance services. However, the provided reviews focus on specific negative experiences rather than a comprehensive list of services. One customer reported paying a significant amount, "$2500 to this mechanic four times," for repairs related to a leak, indicating that the shop handles issues such as **fluid leaks and their associated repairs**. The repeated return for the same leak, culminating in a "big leak" after only 15 miles, raises concerns about the effectiveness and durability of the repairs performed. The other review mentions "repairs" costing "close to $1000," which suggests they undertake various automotive repairs that can lead to substantial bills. While the specific types of repairs are not detailed, the nature of the complaints indicates that customers bring their vehicles for both **diagnosis and repair of existing problems, potentially including complex or recurring issues**. The lack of approval for these repairs, as stated by the customer, points to a process that, for some, did not align with their expectations of customer consent in an auto repair setting.

The features of Ford and Walton Auto Care, as depicted in the provided reviews, present a mixed picture, with notable concerns overshadowing potential positives. A key feature mentioned is **speed**, with one customer acknowledging that the work was "fairly quick." However, this positive aspect is immediately counterbalanced by significant issues. The most prominent negative feature highlighted is **pricing**, which customers describe as "overpriced" and "high price." This suggests that the cost of services at Ford and Walton Auto Care may be perceived as above average by some customers. Another critical feature, or rather a lack thereof, is the reported **absence of explicit customer approval for repairs**. Customers explicitly state that repairs were performed "without your approval" and that they were still "figuring out how to pay/afford their high price for the repair" when the work was allegedly completed. This raises serious questions about transparency and adherence to customer consent protocols. Furthermore, the recurring nature of a leak issue, as described by one customer who had to pay for a tow truck after repairs, points to potential concerns regarding the **quality and long-term effectiveness of certain repairs**. The willingness of staff to "drop it down" (reduce the price) only slightly, despite protests of unapproved work, further illustrates a perceived rigidity in their financial dealings and a lack of flexibility in resolving customer disputes related to service authorization.

For local users considering Ford and Walton Auto Care, the promotional information, based solely on these reviews, is cautionary. The most direct "promotional" messages from these customer experiences are strong disrecommendations. Phrases like "Would NOT recommend!!!!!" and "I do NOT recommend going here" serve as clear warnings from former patrons. The details provided, such as being "super overcharge" and performing "repairs without your approval, then expect you to pay the full amount," are significant deterrents for potential new customers. While contact information is available via phone at (734) 895-7314 or mobile phone +1 734-895-7314, enabling direct inquiries, the content of these reviews highlights fundamental concerns about business practices that prospective clients would need to consider carefully. The experience of multiple payments for a recurring leak and the necessity of a tow truck shortly after a repair further undermine any positive promotional value. In the context of these specific reviews, the primary message for local users is to exercise extreme caution and seek clarification on pricing and repair approvals before authorizing any work at Ford and Walton Auto Care, if they choose to use their services at all.