Firestone Complete Auto Care

Firestone Complete Auto Care ico

(283 reviews)

Auto Repair StationsNorth CarolinaMecklenburg CountyCharlotteRaintreeProvidence Road

Mecklenburg County . North Carolina

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  • Intro
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  • Reviews
  • +1 704-612-5834
  • www.firestonecompleteautocare.com
  • 8148 Providence Rd, Charlotte, NC 28277, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

For vehicle owners in Bengaluru, the name Firestone Complete Auto Care signifies a comprehensive solution for all their automotive needs. While the name might suggest a primary focus on tires (given its association with Firestone), it functions as a full-fledged Auto Repair Station that also provides a wide array of corresponding services and goods for sale. This dual approach ensures that customers can address everything from routine maintenance and complex repairs to tire sales and replacements, all under one roof. In the bustling automotive landscape of Bengaluru, Firestone Complete Auto Care aims to be a convenient and reliable partner for every driver.

The environment at Firestone Complete Auto Care is designed to foster trust and professionalism while ensuring customer comfort. Upon entering, customers are typically greeted by a clean, well-lit, and organized reception area. This space often features comfortable seating, potentially with amenities like complimentary Wi-Fi and reading materials, allowing customers to relax while their vehicle is being attended to. The customer service desk is staffed by knowledgeable service advisors who are adept at explaining automotive issues in an understandable manner, providing transparent estimates, and answering any questions. Beyond the waiting area, the service bays are meticulously maintained, spacious, and equipped with modern diagnostic tools and specialized equipment. The layout is optimized for efficiency, allowing technicians to work effectively. There’s a noticeable emphasis on cleanliness throughout the facility, from the customer lounge to the workshop floor, reflecting a commitment to high standards of operation and vehicle care. The display areas might showcase a selection of tires, auto parts, and car care products, highlighting the range of goods available for purchase, integrating the auto parts store aspect seamlessly within the repair station environment.

As a leading Auto Repair Station that also functions as an auto parts store, Firestone Complete Auto Care offers an extensive spectrum of services and goods for sale to cater to the diverse needs of vehicle owners in Bengaluru. Their comprehensive service portfolio typically includes:

  • Tire Sales and Services: This is a core offering, encompassing a wide range of tires from various brands, including Firestone. Services include new tire sales, professional mounting and balancing, tire rotations, flat tire repair, and tire pressure monitoring system (TPMS) checks and repairs.
  • Routine Maintenance: Essential for vehicle longevity, this covers services such as oil changes with high-quality conventional or synthetic oils, replacement of various filters (air, oil, fuel, cabin), comprehensive fluid checks and top-ups (coolant, brake fluid, power steering fluid, transmission fluid), and multi-point vehicle inspections.
  • Brake System Services: This includes thorough inspections, brake pad and rotor replacement, brake fluid flushes, caliper repairs, and diagnostics for Anti-lock Braking Systems (ABS), ensuring optimal stopping power and safety.
  • Wheel Alignment: Precise wheel alignment services are offered to improve tire wear, enhance handling, and ensure optimal fuel efficiency.
  • Engine Diagnostics and Repair: Utilizing advanced diagnostic equipment, their technicians can accurately identify and resolve complex engine problems, including issues with check engine lights, misfires, poor fuel economy, and other performance concerns.
  • Battery Testing and Replacement: Comprehensive battery health checks and a selection of new batteries for various vehicle types are available, ensuring reliable starting power.
  • Suspension and Steering Repair: Services cover shock absorber and strut replacement, power steering system repairs, and addressing issues related to vehicle handling and ride comfort.
  • Air Conditioning and Heating System Repair: From refrigerant recharges and leak detection to compressor replacements and repairs of heating components, they ensure your vehicle's climate control system functions effectively.
  • Transmission Services: They provide essential services for both automatic and manual transmissions, including fluid and filter changes, and addressing minor transmission issues.
  • Pre-Purchase Inspections: For those considering buying a used car, they conduct thorough inspections to identify any underlying issues, providing peace of mind.
  • Fluid Flushes: Beyond oil changes, they offer various fluid flushes (e.g., coolant, power steering, transmission) to maintain system health and prevent contamination.

As an "auto parts store" integrated within an auto repair station, Firestone Complete Auto Care also provides a selection of goods for sale directly to customers or for use in their services. This includes a wide array of tires, batteries, essential replacement parts (e.g., wiper blades, light bulbs, filters), and various car care products. The availability of these parts on-site streamlines the repair process and offers convenience to customers who may need to purchase components for their own DIY projects.

The features that distinguish Firestone Complete Auto Care, making it a reliable and comprehensive Auto Repair Station in Bengaluru, are rooted in its commitment to quality, trust, and customer satisfaction. Key attributes often include:

  • Expert Technicians: Their team comprises experienced and often certified technicians who possess in-depth knowledge of various vehicle makes and models. Their expertise ensures accurate diagnosis and effective repairs.
  • Advanced Diagnostic Technology: Investment in state-of-the-art diagnostic equipment allows for precise identification of vehicle issues, leading to efficient and accurate problem-solving.
  • Quality Parts and Tires: A core feature is the provision of high-quality Firestone tires, along with a range of other reputable tire brands and quality replacement auto parts, ensuring durability and performance.
  • Nationwide Network & Reputation (if applicable): While specific to Bengaluru, the broader Firestone brand often carries a reputation for reliability and consistent service across its network, which instills confidence.
  • Transparent Pricing and Communication: They typically provide clear, detailed estimates before any work begins, explaining the necessary repairs and associated costs. Customers are kept informed throughout the service process.
  • Comprehensive Warranties: To provide peace of mind, Firestone Complete Auto Care usually offers warranties on both their labor and the parts they install, backing the quality of their service.
  • Customer Service Excellence: A focus on providing a positive customer experience, including friendly staff, efficient service, and responsiveness to inquiries and concerns, is a key characteristic.
  • Convenience: The ability to get both tire services and general automotive repairs done at a single location offers significant convenience to busy vehicle owners.

Regarding promotional information, Firestone Complete Auto Care, like many large auto service chains, frequently offers various promotions to attract and retain customers in Bengaluru. While specific deals are dynamic and often change, typical promotions might include:

  • Tire Promotions: Frequent sales on sets of tires, such as "Buy 3 Get 1 Free" or significant discounts on popular tire brands, often coinciding with seasonal needs.
  • Oil Change Specials: Discounted rates on conventional, synthetic blend, or full synthetic oil changes, sometimes bundled with a tire rotation or vehicle inspection.
  • Brake Service Deals: Offers like "Buy one brake service, get the second at a discount" or percentage off on full brake system repairs.
  • Alignment Promotions: Special pricing on wheel alignment services, often when purchased with new tires.
  • Seasonal Maintenance Packages: Bundled deals for services relevant to upcoming seasons, such as AC checks before summer or battery tests before winter.
  • Online Booking Discounts: Encouraging customers to schedule appointments through their website by offering a small discount or an additional service.
  • Military and Senior Discounts: Specific discounts for military personnel and senior citizens as part of community engagement.
  • Financing Options: Providing special financing offers (e.g., 0% APR for a limited period) on larger repairs or tire purchases, making services more accessible.
  • Free Checks: Offering complimentary battery checks, brake inspections, or tire pressure checks to entice customers to visit.

By effectively combining the services of a full-fledged Auto Repair Station with the convenience of an auto parts store, and by consistently emphasizing quality, transparency, and customer satisfaction, Firestone Complete Auto Care aims to be a reliable and preferred choice for vehicle owners seeking comprehensive automotive solutions in Bengaluru.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

AVOID THIS LOCATION: I had to drop my car off on a Friday to get serviced for a check engine light. On Saturday, they called to advise that the CEL was due to a faulty sensor that was still under warranty. However, they advised me that I needed 2 additional repairs (which seems to be a common occurrence here): a leaking oil pan needed to be replaced and a second regularly scheduled maintenance. When I asked them to check my maintenance log, they realized that I literally just did the regular service fairly recently (oops). So, they fixed the oil pan and the faulty sensor. Within hours of leaving, I drove the car and the CEL comes on and now the OIL LIGHT goes off repeatedly. When I call, the person tells me I can bring the car by on Wednesday to get it fixed. To be clear, the guidance for the OIL LAMP is to stop driving immediately. Cannot believe the lack of urgency at this store for a problem that they created. I also cannot believe how little they value my time after taking a large amount of my money. I love their convenient location, but I will have to switch to a more competent site.

Jan 11, 2025 · William Stewart (Bill)

One of the best experiences I have had in getting needed services on my vehicle. I couldn’t have been more pleased with the care and attention I received. Ask for Jason and/or Nick!! It is now January 2025 and I have had another wonderful experience at this Service Center. My vehicle was taken back for service 15 minutes before my actual appointment. Wyatt did all the required service work to include inspection. He communicated with me like I was his older brother and efficiently took care of all my service concerns. In today’s market, to be cared for in the straight forward manner I experienced from Wyatt is truly the exception. I would refer my best buddies to this location. Kevin

Apr 01, 2025 · Kevin Shally

Randall was just phenomenal. We had an emergency and needed a flat tire fixed right away. It was Saturday afternoon heading into the Easter weekend and the store would be closed the next day. Randall made time, got us fixed and back up and running in just a couple of hours. Truly superior service. We've been Firestone customers for years...and this is why.

Apr 21, 2025 · Sander Walker

I recently had a great experience at the Firestone on 8148 Providence Rd. (Arboretum) in Charlotte. Their team went above and beyond to make sure I was back on the road safely. Charlotte had inclement weather that week, and my vehicle was having steering issues. Some parts needed to be replaced (rack/pinion) They worked really hard to get it done by end of day, however the part didn’t fit quite right. That evening it began to snow heavily. The manager ordered another part and I think made an unscheduled stop at the shop early the following morning to make sure it arrived, and his team completed the replacement, alignment. That was super nice of him! The roads were icy and it was freezing outside. Communication with all the folks there was great, I knew exactly where we were in the process. My old car steers like new! Thanks guys and gal for working with me and I’ll be back for my other car needs soon.

Feb 25, 2025 · Kat Bel

Terrible! I would give them a zero rating, but that was not an option. I dropped my car off Saturday morning to get a plug in the tire and they said they would work it in. Nobody ever called me so I called first thing Sunday morning, and they said there was only three ahead of me. I checked midday and there was five ahead of me. I swung by just before closing on Sunday and they said it would be done end of the day Monday.. I would sooner walk home then take any car to this establishment.

May 18, 2025 · Brendan Bambrick