Firestone Complete Auto Care

Located conveniently at 4101 Plainfield Ave NE, Grand Rapids, MI 49525, USA, Firestone Complete Auto Care serves as a comprehensive destination for your vehicle’s maintenance and repair needs. You can reach them by phone at (616) 328-5110 or mobile at +1 616-328-5110. As an "Auto Repair Station," this Firestone location is equipped to handle a wide range of automotive services, providing both essential goods like tires and parts, and expert services to keep your vehicle running smoothly.

The Firestone Complete Auto Care on Plainfield Ave NE aims to provide a professional and efficient environment for its customers. While specific details about the waiting area or shop aesthetics are not universally available, the general operational model focuses on a streamlined customer experience. Many Firestone locations offer online scheduling to help reduce wait times, and some have implemented measures like contact-free service options. The goal is typically to provide a comfortable and transparent experience during your visit.

Customer reviews for this location offer a mixed perspective, which is common in the auto service industry. One customer reported a concerning experience regarding an insurance claim, alleging that rims and tires were not replaced as stated on an invoice, leading to a flat tire due to rim damage. This highlights the importance of thorough communication and verification for customers, especially with significant repair work. However, another customer praised the alignment service, noting that the staff did a great job accommodating a rescheduled appointment and fixing their steering. This individual also complimented the excellent customer service received over the phone, with salesmen explaining service plans effectively, and appreciated the quick turnaround time for their vehicle. These contrasting experiences indicate that while there may be occasional issues, the location also delivers positive results and good customer interaction for many.

Firestone Complete Auto Care lives up to its "Complete Auto Care" name by offering a broad spectrum of services, catering to nearly every aspect of vehicle maintenance and repair. Their services fall generally into three main categories: Tires, Auto Repair, and Auto Maintenance.

• Tires: As a foundational service, Firestone provides an extensive selection of tires, including various types for different driving conditions (e.g., all-season, winter, all-terrain) and from leading brands like Bridgestone and Firestone itself. They offer new tire sales, tire installation services (which often include mounting, balancing, rubber valve stems, and tire disposal), tire repair for flats and leaks, and routine tire maintenance such as rotations and wheel alignments. Proper wheel alignment is crucial for even tire wear and optimal handling, and many customers have noted positive experiences with this particular service.

• Auto Repair: Beyond tires, the Plainfield Ave NE location offers a variety of repair services. This includes essential services like brake inspection and repair (addressing issues like fluid leaks or worn pads), engine repair services (including tune-ups and diagnostics), and steering and suspension repair. They also handle Tire Pressure Monitoring System (TPMS) issues, alternator repair, wiper blade replacement, and headlight repair and replacement. The aim is to diagnose and fix mechanical issues efficiently to ensure vehicle safety and performance.

• Auto Maintenance: Regular maintenance is key to prolonging your vehicle's life and preventing costly repairs. Firestone Complete Auto Care offers a full suite of maintenance services, such as oil changes and filter replacements (including various oil types like synthetic, synthetic blend, and high mileage), battery checks and replacements, free vehicle inspections (which typically cover steering, suspension, and brakes), A/C service, drivetrain service, radiator service, and transmission service. They also perform manufacturer-scheduled maintenance to help vehicles adhere to their recommended service intervals.

A key feature of Firestone Complete Auto Care is its emphasis on providing a full-service experience, aiming to be a one-stop shop for automotive needs. This location offers online appointment scheduling, allowing customers to book services at their convenience and potentially reduce in-store wait times. The ability to pre-book services can be a significant time-saver for busy individuals. Additionally, Firestone provides options like the Firestone Credit Card, which can offer promotional financing and rewards for cardholders. They are known for providing warranties on their services and products, offering customers peace of mind. Furthermore, some services, like tire installation for four tires, may include 24/7 roadside assistance for a limited period, adding another layer of customer support.

Firestone Complete Auto Care frequently offers promotions and deals across its range of services and products. These can include:

• Tire Rebates and Discounts: Often, customers can find savings when purchasing a set of new Firestone or Bridgestone tires, with rebates sometimes offered as a Firestone Prepaid Mastercard®. These promotions can vary based on tire type and brand.

• Oil Change Deals: Discounted standard oil changes, as well as savings on synthetic or high-mileage oil changes, are common. Some offers may include instant discounts or digital gift cards.

• Brake Service Offers: Promotions can include discounts on standard brake services (e.g., a certain amount off a front or rear brake service, or a larger discount when both front and rear are serviced), and often, a free brake inspection is available.

• Alignment and Battery Promotions: Discounts on lifetime wheel alignments and free battery checks are also frequently available. Sometimes, a free wheel alignment check is offered with a tire purchase.

• General Service Discounts: Broader promotions, such as a percentage off any service purchase over a certain amount, or a set dollar amount off for larger repairs, are often provided, particularly for Firestone Credit Card holders. Exclusive deals for cardholders are also common.

Customers are encouraged to check the official Firestone Complete Auto Care website or inquire directly at the 4101 Plainfield Ave NE location for the most current and localized promotions, as these offers can change frequently. Signing up for their email newsletter can also provide direct access to exclusive deals and coupons.