Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, conveniently located at 660 Cross Creek Mall in Fayetteville, North Carolina. As a well-known national chain operating within the platform category of Auto Repair Stations and providing both services and goods for sale, Firestone Complete Auto Care offers a wide array of automotive services and tire options. Situated behind the Cross Creek Mall, this location aims to be a comprehensive solution for vehicle maintenance, repairs, and tire needs for the local Fayetteville community. While the brand itself has a long history and widespread presence, it's important to consider the specific experiences reported by customers at this particular location.

As a complete auto care center, the environment at the Fayetteville location likely includes a customer service area, multiple service bays equipped for various automotive tasks, and a tire showroom or storage area. Customers can typically expect a professional setting with waiting areas. However, the contrasting customer reviews suggest that the operational efficiency and the expertise within the service bays might vary.

Firestone Complete Auto Care typically offers a broad spectrum of automotive services, and the Fayetteville location is likely no exception. These services generally include:

• Tire Sales and Services: As part of the Firestone brand, a significant aspect of their business is tire sales, including various brands and types. They also offer tire services such as mounting, balancing, rotation, and repair. One positive review specifically mentions finding a "great deal" on tires (265-75-15) through a staff member named Mike.
• Oil Changes and Preventative Maintenance: Routine maintenance services, including oil changes, fluid checks and top-offs, filter replacements, and scheduled maintenance based on vehicle mileage.
• Brake Services: Inspection, repair, and replacement of brake components, including pads, rotors, calipers, and brake fluid services.
• Battery Services: Battery testing, charging, and replacement.
• Alignment Services: Wheel alignment adjustments to ensure proper handling and tire wear.
• Engine Repair: Addressing various engine issues, although one negative review raises concerns about the accuracy of diagnoses and the effectiveness of repairs in this area, specifically mentioning a misfire issue.
• Exhaust System Services: Repair or replacement of exhaust components, including catalytic converters (as mentioned in a negative review).
• Heating and Air Conditioning (HVAC) Services: Diagnosis and repair of vehicle heating and cooling systems.
• Steering and Suspension Services: Repair and maintenance of steering and suspension components.
• Diagnostic Services: Utilizing diagnostic tools to identify the cause of vehicle problems, although one negative review details a costly and seemingly inaccurate diagnostic experience.
• Spark Plug Replacement: As mentioned in a negative review, this service is offered, but the review raises serious concerns about the necessity and accuracy of such recommendations.

The features of Firestone Complete Auto Care as a national chain typically include a well-known brand name, a wide range of services, and convenient locations. However, based on the recent customer feedback specific to the Fayetteville location, some potential features are viewed with caution:

• Wide Range of Services: While a broad service offering is typical, the negative review highlights concerns about the quality and accuracy of some of these services, particularly diagnostics and engine-related repairs.
• Tire Expertise: The positive review regarding tire selection and pricing suggests that the location may have knowledgeable staff in the tire department.
• Convenient Location: Situated behind a major shopping mall, the location offers convenience for those in the Fayetteville area. However, convenience does not guarantee service quality.
• Professional Staff (Potentially Inconsistent): One reviewer found a staff member (Mike) to be friendly and professional, while the other experienced issues with staff honesty and diagnostic accuracy. This suggests inconsistency in staff performance or training.
• Warranty on Services (Implied): As a national chain, Firestone typically offers warranties on parts and services, but the negative review raises questions about the practical application and customer support when issues arise.

Currently, the provided customer reviews do not mention any specific promotional information for the Firestone Complete Auto Care location in Fayetteville. However, Firestone as a national brand frequently offers various promotions, which may or may not be available at this specific store. Common promotions from national auto care chains include:

• Discounts on Tires: Sales events offering reduced prices on specific tire brands or types, or buy-three-get-one-free offers.
• Oil Change Specials: Discounted rates for oil changes or package deals that include additional services.
• Brake Service Coupons: Offers on brake inspections, pad replacements, or rotor resurfacing/replacement.
• Alignment Specials: Discounts on wheel alignment services.
• Seasonal Offers: Promotions related to specific times of the year, such as discounts on AC service in the summer or battery checks in the winter.
• Manufacturer Rebates: Special offers from tire or parts manufacturers that are passed on to customers.

To inquire about any current promotions at the Firestone Complete Auto Care in Fayetteville, it is recommended to contact them directly at (910) 853-6499 or +1 910-853-6499. You can also check the official Firestone website for national deals that might be applicable at this location.

For local users in Fayetteville, NC, Firestone Complete Auto Care behind Cross Creek Mall offers a convenient location for a range of automotive services and tire purchases. While one customer reported a positive experience with tire selection and service, it is critical to note the serious concerns raised by another customer regarding inaccurate diagnoses, unnecessary repairs, and poor communication. This stark contrast in experiences suggests a potential inconsistency in service quality at this particular location. If you are considering Firestone Complete Auto Care in Fayetteville, it would be wise to seek multiple opinions or do further research, especially for complex diagnostic or repair work.

When considering Firestone Complete Auto Care in Fayetteville for your automotive needs, weigh the convenience and brand recognition against the potential for inconsistent service quality highlighted in the customer reviews. For simple services like tire purchases or routine maintenance, the positive feedback about a helpful staff member might be reassuring. However, for more complex issues requiring accurate diagnosis and repair, the negative review detailing significant financial loss and unresolved problems should give potential customers pause. It is recommended to ask detailed questions about diagnostic fees, repair processes, and warranties before committing to any services. Getting a second opinion from another local auto repair station, especially for significant repairs, might be a prudent step to ensure you receive accurate and reliable service. Always prioritize transparency and clear communication when dealing with any auto repair provider.