Firestone Complete Auto Care

Firestone Complete Auto Care ico

(291 reviews)

Auto Repair StationsIllinoisCook CountyFranklin ParkMannheim Road

Cook County . Illinois

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  • Intro
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  • Reviews
  • +1 847-916-1134
  • www.firestonecompleteautocare.com
  • 2550 Mannheim Rd, Franklin Park, IL 60131, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

Firestone Complete Auto Care stands as a nationally recognized and deeply ingrained presence in the automotive service industry, functioning as a premier Auto Repair Station that offers a vast array of services and products. With a heritage stretching back to 1926, Firestone has evolved from a tire powerhouse into a comprehensive car care provider, dedicated to keeping vehicles running "newer, longer." They serve as a convenient one-stop-shop for local users, aiming to address virtually all automotive needs under one roof, from routine maintenance to complex repairs and, of course, a wide selection of tires.

The environment at Firestone Complete Auto Care locations is designed for efficiency, transparency, and customer comfort. Each facility typically features a clean and organized reception area where customers can consult with knowledgeable service advisors. These advisors are trained to provide up-to-date information on products and services, explain diagnostic findings clearly, and outline recommended solutions for your vehicle's needs. The service bays are maintained to high standards of cleanliness and professionalism, showcasing modern equipment and tools. Firestone also emphasizes environmental responsibility; they adhere to high environmental standards, actively recycling about 75 percent of the waste generated in their stores, including used tires, fluids, and other automotive products. They were notably the first national automotive retailer to switch to environmentally friendly steel wheel weights instead of lead. This commitment to a responsible and professional environment ensures that customers receive quality service in a setting that values both vehicle care and ecological stewardship.

As a leading Auto Repair Station, Firestone Complete Auto Care provides an extensive range of services that cater to almost every aspect of vehicle maintenance and repair. Their comprehensive offerings include:

  • Tire Sales & Service: A core offering, featuring a wide selection of Firestone, Bridgestone, and other trusted tire brands for various vehicle types and driving styles. Services include tire installation, rotation, balancing, flat repair, and wheel alignment to maximize tire life and performance.
  • Oil Change Services: Offering various oil change options, including conventional, synthetic blend, and full synthetic, along with filter replacement, crucial for engine health and longevity. They also offer environmentally friendly options like EcoPower quality motor oil.
  • Brake Repair & Service: Comprehensive brake inspections, pad and rotor replacement, caliper repair, and brake fluid services to ensure optimal stopping power and vehicle safety.
  • Battery Testing & Replacement: Professional battery inspections and diagnostics to assess battery health, and replacement services with a range of reliable battery options.
  • Engine Repair & Diagnostics: Expertise in diagnosing and repairing complex engine issues, addressing check engine lights, and restoring engine power and efficiency through tune-ups and other necessary repairs.
  • Steering & Suspension Repair: Services to ensure proper steering and suspension function, including shock and strut replacement, tie rod end repair, and alignment adjustments for a smooth and safe ride.
  • AC Service & Repair: Diagnostics and repair of automotive air conditioning systems to ensure your vehicle's climate control functions effectively.
  • Transmission Service: Offering transmission fluid exchanges and diagnostics to help maintain the health of your vehicle's transmission.
  • Radiator & Cooling System Service: Inspection and repair of cooling system components to prevent overheating and maintain optimal engine temperature.
  • Electrical System Diagnostics & Repair: Troubleshooting and repair of various electrical components, including alternators, starters, and wiring issues.
  • Free Vehicle Inspections: Complimentary inspections of major vehicle systems, including tires, fluid levels, battery, lights, wipers, belts, and hoses, to identify potential issues early.
  • Scheduled Maintenance: Adhering to manufacturer-recommended maintenance schedules to keep your vehicle running optimally and preserve its warranty.

Several key features distinguish Firestone Complete Auto Care and contribute to its widespread appeal and reliability:

  • Nationwide Presence & Convenience: With over 1,700 convenient locations across the country, Firestone Complete Auto Care offers widespread accessibility, making it easy for drivers to find reliable service wherever they are. This extensive network also backs their nationwide warranty.
  • ASE Certified Technicians: Many Firestone locations boast ASE (Automotive Service Excellence) certified technicians, ensuring that skilled and knowledgeable professionals are working on your vehicle.
  • Comprehensive "Complete Auto Care" Philosophy: As their name suggests, they aim to provide a holistic approach to vehicle care, covering almost every aspect of maintenance and repair under one roof, saving customers time and effort.
  • Trusted Brands & Quality Products: They offer quality products from trusted brands, including their own Firestone and Bridgestone tires, ensuring reliability and performance.
  • Nationwide Warranty: Services and repairs performed at Firestone Complete Auto Care are often backed by a nationwide warranty, providing customers with confidence and peace of mind.
  • Online Scheduling & Appointment Management: Customers can easily schedule repair and maintenance appointments online, saving time and allowing for convenient planning.
  • Environmental Stewardship: Their proactive approach to recycling and the use of eco-friendly products like steel wheel weights and recycled oil demonstrate a commitment to environmental responsibility.
  • Customer Education Initiatives: Firestone often engages in community initiatives like free Car Care Academies, offering hands-on workshops to educate drivers on basic vehicle maintenance and safety.
  • Firestone Credit Card: They offer a proprietary credit card that provides access to exclusive offers, special financing programs, and additional savings for cardholders.

Firestone Complete Auto Care frequently provides attractive promotional information to its local users, making essential car care more affordable. These promotions are regularly updated and can be found on their website, through email sign-ups, or in-store. Common types of promotional offers include:

  • Tire Rebates & Discounts: Significant savings, often in the form of prepaid Mastercards or instant discounts, when purchasing a set of four eligible Firestone or Bridgestone tires. These can range from $100 to $160 or more.
  • Oil Change Specials: Discounted rates on various oil change services, such as standard, synthetic blend, or full synthetic options, often including a new oil filter.
  • Brake Service Offers: Promotions like free brake inspections, or discounts of $50 off a front or rear brake service, or up to $100 off a standard brake service.
  • Alignment Deals: Offers on wheel alignments, including free alignment checks with tire purchases or discounts on lifetime wheel alignment services.
  • Battery Check & Replacement Savings: Complimentary battery checks and potential discounts on battery replacement services.
  • General Service Coupons: Across-the-board discounts, such as $20 off any $100 service purchase, often exclusively for Firestone Credit Card holders.
  • Car Care Packages: Specially priced bundles for routine maintenance services, like their $9.99 Car Care Package.
  • A/C Performance Checks: Discounted or free checks to ensure your vehicle's air conditioning system is running optimally.
  • Credit Card Exclusive Offers: Additional savings and special financing programs for those who use or apply for the Firestone Credit Card.
Local users are encouraged to regularly check the Firestone Complete Auto Care website or visit their nearest location to take advantage of these rotating promotions, ensuring their vehicle receives top-tier care without breaking the bank.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

Went in for a lifetime alignment since I just had work done on my truck. After waiting 2.5 hours even though I had an appointment they tried to upsell me more services. After I declined they wrapped up rather quickly. As soon as I started driving I could tell they hadn't done an alignment at all. My steering wheel was still super crooked. They said they'd email me all the documents but I never received the before and after angle printout even after I called and requested it. I'm convinced they didn't do any work on it at all and just wasted my time. Attached is a picture of my steering wheel angle in order to drive straight. I'll be going somewhere else from now on.

Dec 17, 2024 · Jose G

I made an appointment at this location for 6pm on Friday November 22, to get 1 new tire. I had the worst experience of my life. The man at the register asked an associate that was just waiting for a part to come in if he can take care of my tire while he waiting and he didn't want to and just walked away. We had to wait for a different associate to free up and we had a horrible experience with him. We also waiting an hour. He couldn't even put the spare tire back in place (I had my friend do it and he took 2 minutes). I went to turn on my 2018 Toyota after I paid and it wouldn't turn on! We where standing in the cold while they "tried" to jump the vehicle and said our battery was bad. When in reality I found out after my friend that's a mechanic checked it, it had just been disconnected and the emergency brake had been activated. I just went to get a tire replaced and the employee changing my tire disconnected my battery and activated my emergency brake. I don't know if their goal was to get me to buy a new battery because the employee even told me that batteries need replacing every year after we told them we had just replaced the battery like a year ago (I guess he thought I didn't know it's every 3-5 years because I'm a woman). Also, when they gave me my total they added the warranty without asking if I wanted it and acted dumbfounded when I asked why my total was like $50 more then what I was expecting. After I asked him to check why he said the taxes and I told him no that I had already checked with taxes and then he finally said it was the warranty so I had him take it off. This place needs to replace that team of 3 that was there that night, they were all horrible.

Dec 08, 2024 · Silvia V

The service and customer satisfaction was great. Alex was excellent customer satisfaction and doing his job making me happy I came. I was leery after they inspected and gave me such an expensive quote. My back brakes were not engaging on my 2016 Jeep Patriot and I inquired about the cost to replace the calipers which is the part the pads attach to that control when the pads open and close to the brake. So I asked how much to inspect my Truck and he said $10 and they called me 3 hrs later to tell me $153.99 each caliper. And parts would have been $308.98. They then said they would have to flush the brake fluid which was $90. The labor was $320. With Tax I was quoted $730.13. The positive was that they only charge $10 for the inspection and quote. I ended up getting them done at my neighborhood mechanic Franklin Auto who charged me $550 doing everything that I was quoted at Firestone Complete and lifetime warranty on the Parts. I gave Firestone a shot, but clearly the smaller company had way better pricing. 25% cheaper and the job was warranted. I want to say Thank You to Alex for being such a great interaction with Firestone. People like Alex become managers because they know how to treat customers and ultimately he just communicates what the techs suggest and I appreciated his professionalism.

Apr 05, 2025 · Antonio Rodriguez Jr

If I could leave zero stars I surely would. Went in for two bad air ride shocks. I had already visually checked the shocks and both rear were leaking. As this was a preferred facility under my warranty, I went ahead and took it here. Waited in waiting area for almost 5 hours only for the tech to come out and tell me there's no problem with it. Only found two stabilizer link bushings that had gone bad. Tell the service writer you can visually see them leaking, how is that even possible they couldn't see that. He proceeds to try and sell me tires indicating this could be the issue lmfao. Couldn't leave fast enough. Went to atlas in Park Ridge, within an hour I get a call i have Two bad shocks, stabilizer link bushings and 1 actuator for the hvac control. There's a reason for so many bad reviews. Avoid this place like the plague.

Mar 25, 2025 · Kenny Diaz

Don't come here if you don't know the specific problem! Came with a problem of loud noise from the pipe. Passed the engine test, but they said that these are different problems. Asked to tell what diagnostics need to be done to fix the problem. They said that they do not know and I myself should choose the necessary diagnostics, but I am not a mechanic, how do I know what is faulty? I asked them to listen to the car, but they refused, I asked to talk to a mechanic, but they refused. This was the worst service!

Dec 14, 2024 · Dmitriy Zgurskiy