Gerber Collision & Glass

(189 reviews)

Auto Repair StationsIllinoisCook CountyMelrose ParkNorth Mannheim Road

Cook County . Illinois

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  • +1 847-451-0636
  • www.gerbercollision.com
  • 2311 N Mannheim Rd, Melrose Park, IL 60164, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 8:00 AM
Sunday Closed

Gerber Collision & Glass Introduce

As a prominent player in the **Auto Repair Stations** category, **Gerber Collision & Glass** stands as a comprehensive solution for vehicle owners in need of expert repair services. With a widespread presence, Gerber has established itself as a go-to destination for everything from minor dents to major collision damage and glass replacement. Their commitment to restoring vehicles to their pre-accident condition, coupled with a focus on customer satisfaction, has made them a trusted name in the automotive repair industry.

When you step into a Gerber Collision & Glass facility, you'll generally find an environment designed for efficiency and customer comfort. The reception areas are typically clean, well-lit, and organized, aiming to provide a welcoming atmosphere. While the back-of-house operations are dedicated to the intricate work of vehicle repair, the front office staff are trained to guide customers through the often-stressful process of having their vehicle repaired. Many locations feature comfortable waiting areas, and some may offer amenities like Wi-Fi or coffee to enhance the customer experience. The layout is usually structured to facilitate smooth communication between the customer, service advisors, and the technicians, ensuring clarity and transparency throughout the repair journey. The emphasis on a professional and streamlined environment helps to reassure customers that their vehicle is in capable hands.

Gerber Collision & Glass offers a wide array of services and goods for sale, directly aligning with the **Auto Repair Stations** platform category. Their core services revolve around **collision repair**, which encompasses everything from minor fender benders to extensive structural damage. This involves expert bodywork, frame straightening, and precision welding to ensure the vehicle’s integrity and safety are restored. Beyond collision repair, they are also specialists in **auto glass replacement and repair**. Whether it's a cracked windshield, a shattered side window, or a chipped rear glass, Gerber technicians are equipped to handle all types of auto glass needs, often using high-quality OEM or equivalent parts. Their services extend to **paintless dent repair (PDR)**, a specialized technique for removing minor dents and dings without disturbing the original paint finish. This is a popular option for hail damage or small door dents. Additionally, many locations provide services such as bumper repair, headlight restoration, and custom paint matching, ensuring a seamless finish that blends with the vehicle’s original color. For those seeking comprehensive vehicle restoration after an accident, Gerber aims to be a one-stop shop, offering a full suite of services to bring vehicles back to their optimal condition.

The features that set Gerber Collision & Glass apart from other auto repair stations are rooted in their operational philosophy and commitment to quality. One key feature is their emphasis on **trained and certified technicians**. Many Gerber locations employ technicians who hold certifications from organizations like I-CAR (Inter-Industry Conference on Auto Collision Repair), ensuring they are up-to-date with the latest repair techniques and vehicle technologies. This expertise is crucial for handling the complexities of modern vehicles, which often incorporate advanced materials and sophisticated electronic systems. Another significant feature is their use of **advanced repair technology and equipment**. Gerber facilities are typically outfitted with state-of-the-art diagnostic tools, frame machines, and paint booths that allow for precise and efficient repairs. This investment in technology enables them to meet manufacturer specifications and deliver high-quality results. Furthermore, Gerber often boasts a **nationwide network**, which provides a degree of convenience and consistency for customers, especially those who may need repairs while traveling. This extensive network also allows for standardized practices and quality control across different locations. Their focus on **customer service and communication** is also a notable feature. They strive to keep customers informed throughout the repair process, providing regular updates and explaining the work being done. This transparency builds trust and helps alleviate customer concerns. Finally, their commitment to using **high-quality parts** for repairs, whether OEM or approved aftermarket components, ensures the longevity and safety of the repaired vehicle.

As with many large auto repair chains, Gerber Collision & Glass frequently offers various promotional incentives to attract and retain customers. While specific promotions can vary by location and time, common examples include **free repair estimates**, which allow customers to understand the scope and cost of repairs without any initial financial commitment. They may also run seasonal promotions or discounts on specific services, such as a percentage off on glass replacement or a reduced rate for paintless dent repair during certain periods. Some promotions might be tied to insurance partnerships, where Gerber works directly with insurance companies to streamline the claims process and offer competitive rates. Additionally, customers might find special offers for fleet services or multi-car discounts for businesses or families. It's always advisable for local users to check the official Gerber Collision & Glass website or contact their nearest location directly to inquire about any current promotions or special offers that may be available. These promotions often provide an excellent opportunity for customers to receive high-quality repairs at a more favorable price, further enhancing the value proposition offered by Gerber Collision & Glass.

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

Took my 1999 Chevy s10 for some body work, and they informed that my bearings and suspension where rusted out. Thank God they told me because that rust was destroying my grandpa’s truck. I will forever trust them and recommend them. Thank you Gerber Collision!!

Mar 28, 2025 · Alexander Trujillo

I used Gerber Collision & Glass for accident repair to my rear bumper. This was one of the places recommended by my insurance USAA. I am pleased with the work that was done to my car. The employees were all friendly and very informative. I even received my car back two days earlier than when it was promised. Hopefully you do not have an accident, but if you do, I highly recommend Gerber Collision & Glass.

Mar 13, 2025 · Gabriela Murray

Save your time and avoid this location!!! Initially I only came to this location because my friend had gotten a repair done (she had an amazing experience) and since we reside in the same area I assumed she had taken it to Melrose park. Shame on me for not confirming the location she went to or even checking how reputable this location is. They are the absolute worst and will return your vehicle with issues you never had. This location lacks communication and accountability for issues they cause. They will tell you one thing and then another. One moment your vehicle is ready to go and the next it’s barely being worked on. You call and get the run around and then when you mention that you have not been contacted and are reaching out to get updates and they hit you with “oh no one gave you a call to tell you that (such and such) is going on”….. obviously not if I constantly keep calling and I am being told several different things. I took my vehicle in for physical repairs and when I dropped off my vehicle I had no issues besides the physical damage. Less than a week after picking up my vehicle I had two lights pop up that I never had before. My auto start and stop appeared on my dash with an error (which this sensor is disconnected with the repair I got done) and my check engine light started flashing and my car started beeping and shortly after then car begins to shake (never had this issue before). After informing them of the issue I was told they’d let me know when they can get me in and they would have the manager call me. The manager didn’t call me until 3-4 days later, but I decided to take it to a different location because they clearly don’t know what they’re doing. Before taking my truck the ADDISON location I ended up taking my truck to my mechanic to check it out and get advice on this issue. I was advised to take my truck back to gerber and have them inspect all the sensors that were disconnected during the repair. They did not want to do this and instead got a diagnostic test done and said it was pretty much out of their hands and I would need to have a mechanic look at my truck and “take the engine apart” because it was a misfire. Imagine dropping off your car for one thing and then having such issues. I can not say that ALL Gerber locations are like this but AVOID MELROSE PARK GERBER. Thank you ADDISON GERBER for assisting me and keeping me informed.

Jan 17, 2025 · D Z

To update my post: Not satisfied with the service Nicholas initially performed with me regarding my car with no apologies and no acknowledgement… I’m happy that Randy J. And Matt K. (Different location) from Gerber that’s above Nicholas the GM read my posts and complaint and attempted to acknowledge me and helped me with my concerns instead of being turned away. They do stand behind customer satisfaction 100%

Jan 09, 2025 · EC Axe

Great customer services. When in for an estimate and the service writer actually informed me the proper repair process on the damages of my vehicle .

Mar 17, 2025 · nella rivas