Firestone Complete Auto Care

The gentleman who helped me at the front desk was very helpful and willing to walk out to the parking lot to see the damage to my tire's sidewall. He was honest and fair with his recommendations. He went out of his way, him and his team, just to make sure I had peace of mind about my car.

Feb 08, 2025 · Alice Pennington

They were very professional and friendly. They explained everything and actually took me back and showed me an issue with a ball joint. Great team at this location. I will be using them for all my future car maintenance.

Feb 19, 2025 · Ben Berry

I called to ask if they could do an alignment in ten minutes. They said yes and made me an appointment. I waited 55 minutes after arriving, and they had not yet taken my vehicle back. I left and went down the street to Mavis, and they took me right back, like they said they would. They also saved me some money over what Firestone was going to charge. The folks are flat dishonest at Firestone.

Feb 14, 2025 · William Baird

Called as I was traveling down I-85 Something was up with the alignment. I was about 20 minutes from the Spartanburg location. They said come on! I was back on the road within 1 hour. Professional and trust worthy. Guys, thank you for your helpfulness & timeliness of getting me back on the highway.😀

Dec 18, 2024 · Lollypop Lady

Had to get our starter done! Brandon, was especially helpful as we navigated this repair ! We where pleased with the customer service and the cost was fair. We are so thankful. Brandon also really showed he cared, that rare!!! Most repair people don't take time to be kind or empathetic. He did !

Oct 25, 2024 · Franky-Sue Davis

I am a woman and I took my Jeep Wrangler here because it was shaking when I turned right. They had told me that my swaybar links needed it replaced and then tried to offer me a bunch of other services that I didn’t even really need so I went ahead and got the sway bar links replaced. I also got my tie rod ends replaced And had two alignments done and the shaking just got worse. So I got an inspection from them and nothing really pointed toward a problem with my suspension. They said I had uneven tire wear (duh???) so that’s what they suggested I get… So I went ahead and got the swaybar links replaced, new tires, and tire rods ends replaced and then my brother seen the sway bar links weren’t even placed correctly. Caused me more issues with my vehicle as the shaking got progressively worse to the point I couldn’t even drive it. My transmission mount broke and my drive axle actually completely broke and my structs went bad. I had my brother in law replace them with parts from autozone. After that my Jeep stopped shaking. Now, how in the world after an inspection and multiple different trips to Firestone and all this was changed on my vehicle along with brand new tires and 2 alignments did my car shake worse than before. I don’t trust these people I will NEVER be back.

Mar 26, 2025 · Morgan Jones

Went there to have a coolant sensor replaced. I knew exactly what was wrong with my car but was from out of town and couldn’t replace it myself. The part literally costs $10 at Auto Zone but they ended up charging me $50 for the sensor, $208 for labor, and another $20 for “shop” supplies. This should have taken around 20 minutes to replace, but they charged me for an hour and a half even though I waited for an hour. I told them they were nuts, and found it funny they had a quote from Mr. Firestone posted on their wall talking about fundamental honesty. After install, the manager came out to tell me the sensor didn’t fix the problem and that I needed a full diagnostic test to determine what was wrong and would be another $120. I asked if his team reset the ECU to recalibrate the new sensor…..nope! I told them to reset the ECU and never saw the manager again after that….problem solved. Another individual gave me my keys and away I went never to return to a Firestone ever again. I’m a mechanical engineer by profession and wouldn’t recommend any mechanical work to be conducted here.

May 14, 2025 · Josh Hardel

I went in for 4 new tires and alignment. The wait time wasn't bad at all. Even though it's only been a few weeks, the work performed seems to be doing well. I will be returning in the future.

May 06, 2025 · Scotty Mac

Came to see why my car was shaking at times when I was driving. They did a awesome job finding out why my car was shaking said I need alignment, an new tires. My visit was at 11am Saturday I don't know if that was the weekend crew or the actual crew but they had my car rolling smooth like new.. I will be back in the future if anything needs to be done to my car . Well recommend 💯

Mar 15, 2025 · rashad banks

There was some initial confusion over the correct size tires for my car (Subaru WRX). My first choice was not available and the substitute recommended by the store ended up being the wrong size (17" but my car takes 18"). The service manager, Anthony, arranged a discount price on a Firestone tire that was a bit more than the tires I had originally chosen but still well within my budget. I am very satisfied with the service and the effort to sell me the tires I needed at an acceptable price. I have used this store in the past and they have always given me good advice and service at a fair price.

Mar 17, 2025 · Wayne B.