Firestone Complete Auto Care

The threads on my tire were showing, the menaul location was able to get me in next day. I was greeted by Keith with professionalism and full attention. After explaining what was going on, he grabbed me to discuss recommend actions. After the work was complete, there was some not so good news on my vehicle and the alignment. Keith was upfront, honest, and helped me understand the why behind the partial failure/what work should be completed next on my vehicle. We discussed a care plan and I left feeling confident that my vehicle is safe but needed a serious attention. Bathrooms were clean as well as location. Al thought I didn’t apply, I appreciated Keith recommending any discounts/credit card promotions to drive business and save me money. I was in and out in an hour which might be a record compared to any shop I’ve gone to. Thank you to Keith and the Firestone staff for their professionalism and commitment to ensuring auto care/customer service is done the right way the first time.

Oct 07, 2024 · Shawn Burlingame

Sam is 5 star customer service all the way around. She is very knowledgeable professional and so nice to work with. The mechanics did an amazingly fast job once they inspected the car. Fair prices great service. Thank you appreciate you all.

Feb 11, 2025 · Cha Poo

Firestone in Albuquerque Nm on Menaul damaged our vehicle. All we came in for was tire rotation and balance and alignment check. In less than an hour we came back and for the service and that’s when we discovered our vehicle’s front fender was damaged badly. And not drivable. And they’re saying they didn’t do it.

Jul 22, 2024 · Victor Clark

1. Sold a service that in retrospect I'm not convinced I needed.2. Was not told that the service would require me to be there all day. 3. Was not updated when there were delays.4. Was told they didn't want to ask the technician how long it would take becuase he doesn't like it.5. Many hours later I noticed that no one was even working on my Jeep. Instead, many of the technicians were in the back talking while I watched through the window.6. When I confronted them about this I was told that the technician was working on other vehicles that were more of a priority.7. Keith threw his coworker that was there when I arrived under the bus, saying she gave me false expectations.8. Although it was working when I took the Jeep in for the oil change, now my heater isn't working properly. I suspect that was on purpose since I complained. 9. When I finally was able to leave, almost 7 hours later, they hadn't even reset the sensor saying I needed an oil change and I had to go back inside to get that done.

Feb 20, 2025 · Leanna Manuel

these people are so chill and also so very professional. they are transparent and never try to push or trick me. I've had various work done overtime and it's always high-quality. the manager, she is always friendly and fair. And Keith is just a goldmine of mechanical professionalism! Keeping my Camaro in top shape thank you again guys

Oct 29, 2024 · A F

I had a low tire went in to check the tire pressure on all of my tires. found out that there was a nail. They said that they could get me in and fix it right away. Great customer Service. kept me informed and took care of it. No charge great service quality, and Care

May 04, 2025 · Kari Graven

Pulling into the nearest Firestone with a low air pressure alert. They we're busy & the wait was going to be a while. Not only did they give me some air, They called a nearby Firestone & they we're able to get me in right away. 7 out of a possible 5 stars. Thank you for your kindness & going the extra mile. You really earned my business today.

Apr 19, 2025 · Jim Leske

Manager kyle and technician Mat are really awesome gentleman to work with. Very professional and knowledgeable in their work ethic. I will continue to take my vehicle to Firestone. Both of these gentlemen are respectful. Thank you both for all you do. Great customer service.

Feb 20, 2025 · Frances Rodriguez