Feldman Chevy of Lansing Service Center

Located at 2801 E Michigan Ave, Lansing, MI 48912, USA, Feldman Chevy of Lansing Service Center operates within the "Auto Repair Stations" category, specifically functioning as a dealership service center specializing in Chevrolet vehicles. This establishment provides a comprehensive range of automotive repair and maintenance services, with a particular focus on catering to Chevrolet models, including specialized vehicles like diesel trucks. As part of a larger dealership group, it aims to offer factory-level expertise, genuine parts, and a professional service experience to its clientele.

The environment at Feldman Chevy of Lansing Service Center is typical of a modern dealership service department. Customers can expect a professional and clean facility, likely featuring a comfortable customer waiting area with amenities such as Wi-Fi, refreshments, and potentially a shuttle service for convenience. The service bays are equipped with specialized tools and diagnostic equipment designed for Chevrolet vehicles, operated by factory-trained technicians. The overall atmosphere is designed to be welcoming and efficient, facilitating a smooth process from vehicle drop-off to pickup. While many customers experience a high level of service and care, as indicated by positive reviews, isolated incidents, particularly concerning phone communication and follow-up, can sometimes detract from the overall impression of professionalism, as highlighted by a negative review.

Feldman Chevy of Lansing Service Center offers a wide array of services and goods, specifically tailored for Chevrolet vehicles, but also generally applicable to many automotive needs:

• **Comprehensive Vehicle Repair and Maintenance:** This includes a full spectrum of services, ranging from routine maintenance to complex mechanical repairs. Examples include:
• **Diesel Truck Service:** A notable specialization, as highlighted by a customer who had "quite a bit of work done" on their diesel truck.
• **Engine Diagnostics and Repair:** Utilizing advanced diagnostic tools specific to Chevrolet vehicles.
• **Brake Service and Replacement:** Including pads, rotors, and fluid flushes.
• **Transmission Service and Repair:** For both automatic and manual transmissions.
• **Oil Changes and Fluid Services:** Routine maintenance to keep vehicles running smoothly.
• **Tire Services:** Rotations, balancing, repair, and potentially sales of new tires.
• **Electrical System Diagnostics:** Addressing issues with wiring, sensors, and vehicle electronics.
• **Heating and Air Conditioning Service:** Ensuring climate control systems are functional.
• **Steering and Suspension Repair:** For optimal handling and ride comfort.
• **Genuine GM Parts and Accessories:** As a dealership service center, they utilize authentic manufacturer parts, ensuring compatibility and maintaining vehicle warranty.
• **Warranty Service:** They are equipped to handle warranty repairs for Chevrolet vehicles, providing authorized service.
• **Vehicle Inspections:** Pre-purchase inspections, multi-point inspections, and safety checks.

Several key features define the service experience at Feldman Chevy of Lansing Service Center, offering a mix of strengths and occasional challenges:

• **Specialized Chevrolet Expertise:** As an authorized Chevrolet service center, they possess in-depth knowledge, specialized tools, and factory training specific to Chevy vehicles. This ensures accurate diagnostics and high-quality repairs, particularly for complex systems like those in diesel trucks.
• **Efficient and Timely Service:** Positive reviews highlight that work is often "done faster than expected" and that the team is "efficient." This focus on quick turnaround times is valuable for customers who rely on their vehicles for daily activities.
• **Knowledgeable and Professional Staff (e.g., Camron):** Individuals like Camron are consistently praised for being "knowledgeable, professional, and took the time to explain everything clearly." This level of detailed communication and customer care fosters confidence and ensures customers feel "confident and informed every step of the way." Such positive interactions are crucial for building loyalty.
• **Commitment to Quality Work:** Customers note that staff "made sure the work was done right," which is a testament to the quality control and dedication of the technicians and service advisors.
• **Genuinely Friendly Team:** The praise for the team being "genuinely friendly" contributes significantly to a positive customer experience, making interactions pleasant and building rapport.
• **Strong Recommendations:** The enthusiastic endorsements ("Highly recommend this place, ask for Camron, you’re in great hands!") demonstrate high levels of customer satisfaction and a willingness to advocate for the service center.

However, an important feature to acknowledge is the **inconsistency in customer service**, particularly concerning phone communication and follow-up. One long-time customer reported "Horrible Customer Service" when attempting to reach the Service Manager by phone, experiencing a quick hang-up and no return call. This breakdown in communication and lack of accountability, despite being a loyal customer, highlights a potential area for improvement in managing customer inquiries and ensuring consistent service standards across all touchpoints. This can severely impact customer trust and loyalty, as indicated by the reviewer's declaration of "Never again Feldman!"

Regarding promotional information, as a large dealership service center, Feldman Chevy of Lansing likely offers various promotions and specials throughout the year. These typically include:

• **Seasonal Service Specials:** Discounts on common seasonal maintenance like tire rotations, battery checks, or AC service.
• **Parts and Accessory Specials:** Promotions on genuine GM parts or Chevrolet accessories.
• **Service Coupons:** Online or mailer coupons for specific services such as oil changes, brake inspections, or diagnostic checks.
• **Loyalty Programs:** Though not explicitly mentioned, many dealerships offer loyalty programs or incentives for repeat service.

Customers are encouraged to visit the official Feldman Chevy of Lansing website, check their service specials page, or contact the service center directly at **(517) 580-0540** or **+1 517-580-0540** to inquire about current promotions, schedule service, or discuss specific vehicle needs. When calling, particularly for complex issues or to speak with a manager, it might be prudent to explicitly state the nature of the call to ensure it is directed appropriately, given the past customer feedback on phone service. Engaging with specific service advisors like Camron, when possible, seems to lead to a highly positive experience.

In conclusion, Feldman Chevy of Lansing Service Center at 2801 E Michigan Ave, Lansing, MI, is a specialized Chevrolet service provider offering a broad range of maintenance and repair services, with particular expertise in diesel trucks. Many customers laud their efficient, high-quality work and the professionalism of their staff, especially individuals like Camron, who ensure customers are well-informed. However, potential customers should be aware that while in-person service is often excellent, there have been reported inconsistencies in phone-based customer service. For Chevrolet owners in Lansing seeking factory-trained expertise and reliable service, Feldman Chevy remains a strong option, with the caveat of needing to navigate initial contact effectively.