Faulkner INFINITI Willow Grove Parts Store

Faulkner INFINITI Willow Grove Parts Store, situated at 1510 Easton Rd, Willow Grove, PA 19090, USA, serves as a crucial component of the larger Faulkner INFINITI dealership. While specifically named a "Parts Store," its operation falls under the broad category of "Auto Repair Stations" because it directly supports vehicle maintenance and repair by providing the necessary components. You can reach them by phone at (267) 960-0310 or via mobile at +1 267-960-0310.

The environment of the Faulkner INFINITI Willow Grove Parts Store, as part of a full-service dealership, is typically modern, clean, and well-organized. Dealerships often prioritize a professional and comfortable atmosphere for their customers. This usually includes a dedicated parts counter where knowledgeable staff assist customers in finding the correct parts. The showroom and service areas of the dealership, which the parts store supports, are generally designed to be inviting, with amenities such as comfortable waiting areas, complimentary Wi-Fi, and possibly even a business center. While the parts counter itself is a functional space, it aims to be efficient and user-friendly. Being located on Easton Road, it is strategically positioned for easy access by INFINITI owners and other local individuals seeking specific parts in the Willow Grove area. The overall environment would reflect the brand standards of INFINITI, emphasizing quality and customer convenience.

The core service offered by the Faulkner INFINITI Willow Grove Parts Store is the sale of genuine INFINITI parts and accessories. These parts are specifically designed and engineered for INFINITI vehicles, ensuring optimal fit, performance, and longevity. The range of parts available typically includes:

• Engine Components: Filters (oil, air, cabin), spark plugs, belts, hoses, and other crucial engine maintenance items.

• Brake System Components: Brake pads, rotors, calipers, and brake fluid.

• Suspension and Steering Parts: Shocks, struts, control arms, and tie rods.

• Electrical Components: Sensors (like air-mass sensors), relays, bulbs, and other electrical system parts. It is important to note the specific return policy for electrical parts, as highlighted in customer feedback.

• Body Parts: Fenders, bumpers, mirrors, and lighting components for collision repair.

• Accessories: Floor mats, cargo organizers, wheel upgrades, and other customization options.

Beyond simply selling parts, the store also serves as a resource for the dealership's service department, ensuring that their factory-trained technicians have immediate access to the necessary components for repairs and maintenance. Customers can often order parts online for pickup or delivery, and staff can provide expert advice on the correct part for a specific vehicle model and year.

Key features of Faulkner INFINITI Willow Grove Parts Store include its specialization in genuine OEM (Original Equipment Manufacturer) INFINITI parts. This is a significant advantage for INFINITI owners, as genuine parts guarantee compatibility and maintain the vehicle's original specifications and warranty. The staff at a dealership parts store are generally highly knowledgeable about INFINITI vehicles and their specific part requirements, offering expert guidance that might not be available at generic auto parts retailers. Their connection to the full Faulkner INFINITI dealership means they can also coordinate with the service department for installation services. This integrated approach allows for a seamless experience if a customer requires both a part purchase and professional installation. The ability to source parts directly from the manufacturer ensures authenticity and quality, which is crucial for complex vehicle systems. Furthermore, being part of a larger dealership often means better inventory management, reducing wait times for common parts, and efficient ordering for less common items. Access to the latest technical bulletins and part updates from INFINITI is another key feature, ensuring customers receive the most current and appropriate components.

However, it is crucial to address the specific customer review regarding a "SCAM Alert." This review highlights a very important feature and policy of the parts store: their return policy, especially concerning electrical parts. The customer reported receiving a part not in its original packaging, appearing used or defective, and then being unable to return it due to a policy that electrical parts are not eligible for returns. This specific policy is a significant feature that potential customers must be aware of. Reputable parts departments, particularly those associated with dealerships, often have strict return policies for electrical components due to the difficulty in determining if a part has been installed, damaged during installation, or if the malfunction stems from another issue in the vehicle. While the intention of such a policy is to prevent fraudulent returns of damaged or incorrectly diagnosed parts, it can lead to frustrating experiences for customers who genuinely receive a faulty item or one that doesn't meet expectations regarding packaging or condition. Therefore, it is a critical feature to note that Faulkner INFINITI Willow Grove Parts Store, like many others, has a "no return on electrical parts" policy and that parts must be "resaleable and in the original packaging" and "not installed or tried." This highlights the importance of customers verifying part numbers carefully before purchase and inspecting items upon receipt.

Regarding promotional information, while specific sales on individual parts may vary, dealership parts stores often run promotions that are tied into broader service incentives or seasonal maintenance events. These could include:

• Service and Parts Bundles: Discounts when parts are purchased and installed by the dealership's service department (e.g., brake service specials including parts and labor).

• Seasonal Parts Sales: Promotions on items relevant to specific seasons, such as winter tires, wiper blades, or air filters.

• Accessory Promotions: Deals on official INFINITI accessories for vehicle customization.

• Online Parts Specials: Discounts for parts ordered directly through their online portal, if available, which might be advertised on their website.

• Loyalty Programs: Some dealerships have loyalty programs that offer discounts on parts and service for repeat customers.

Given the nature of a parts store within a dealership, promotions are often integrated with the broader dealership's marketing efforts. It is highly advisable for local users to regularly check the official Faulkner INFINITI Willow Grove website or contact the parts department directly at (267) 960-0310 or +1 267-960-0310 to inquire about current promotions, confirm part availability, and explicitly understand their return policies, particularly for electrical components, to ensure a smooth and satisfactory transaction.

In summary, Faulkner INFINITI Willow Grove Parts Store at 1510 Easton Rd is an integral "Auto Repair Station" that provides genuine INFINITI parts and accessories, supported by a professional dealership environment and knowledgeable staff. While offering the advantage of OEM parts and expert guidance, customers must be acutely aware of their strict return policy for electrical parts and the requirement for parts to be in original, unopened, and uninstalled condition for returns. This distinction is crucial for managing customer expectations and ensuring a positive experience when purchasing specific vehicle components.