Expert Auto Glass

Expert Auto Glass, located at 857 Augusta Rd in Winslow, ME 04901, USA, operates within the Auto Repair Stations category, specializing in a range of auto glass services, including repair, replacement, and window tinting. For local users in Winslow and the surrounding areas seeking these specialized automotive services, Expert Auto Glass can be contacted at (207) 877-9700 or +1 207-877-9700.

Based on the limited customer feedback available online, Expert Auto Glass presents a mixed picture of its services. One customer expressed high satisfaction, stating, "Ii love it! Better than expected. Done In a day Quick convenient and affordable. Thank you!!" This review highlights several positive aspects, including the speed of service (completed within a day), convenience, affordability, and an overall outcome that exceeded expectations. This suggests that for some customers, Expert Auto Glass provides efficient and satisfactory service.

However, another more detailed review presents a contrasting experience. This customer, a repeat client from 2022, had previously had their extended cab pickup tinted for $225. In a more recent visit to have their sedan tinted, the price had increased to $320. Additionally, the customer requested a tint strip but found it was not done when picking up the vehicle after hours on a Friday. They were informed they would need to wait until Monday to discuss the issue. The reviewer noted that they were not informed that the tint strip was a $95 option and expressed that they would have done it themselves had they known the price. This experience led to concerns about price inflation, a lack of attention to detail, and potentially poor communication among employees.

The second review also raises questions about whether the customer was charged for a service (the tint strip) that was not received and highlights the inability to contact anyone over the weekend due to the company not having voicemail. The reviewer, who previously would have recommended Expert Auto Glass, expressed hesitation due to the recent experience and hoped the company would reach out to rectify the situation. They also pointed out the inconvenience of the lack of weekend phone accessibility, contrasting it with their own availability.

From these two reviews, we can infer that Expert Auto Glass offers auto glass tinting services, and based on the name, likely also provides auto glass repair and replacement. The first review suggests that these services can be quick, convenient, and affordable for some customers. The second review indicates that while they may have provided satisfactory service in the past, there might be inconsistencies in service delivery, pricing transparency, and communication.

Regarding the environment of Expert Auto Glass, no specific details are provided in the reviews. However, a typical auto glass and tinting shop would likely have a service bay area where vehicles are worked on, possibly a waiting area for customers, and an office or counter for customer interaction and payment processing. The equipment would include tools for glass repair and replacement, as well as a clean and controlled environment for applying window tint to ensure a quality finish.

Features of Expert Auto Glass, based on the reviews, appear to include:

• Speed of Service: At least one customer reported a quick turnaround, with the service completed in a day.
• Affordability (in the past): A previous tinting job was noted as being reasonably priced in 2022. However, the more recent experience suggests potential price increases.
• Range of Tinting Services: They offer tinting for various vehicle types (pickup and sedan) and potentially different parts (windows and tint strip).

Potential areas of concern raised by the reviews include:

• Price Inflation: A significant price increase was noted between a past and recent service.
• Lack of Price Transparency: The cost of additional options, like a tint strip, was not clearly communicated upfront.
• Attention to Detail: A requested service (tint strip) was missed during the job.
• Communication Issues: Potential lack of communication among employees leading to errors, and difficulty in contacting the company outside of business hours.

The provided information does not include any specific promotional details for Expert Auto Glass. Auto glass and tinting businesses might offer discounts on certain services, package deals, or seasonal promotions. Local users would need to contact Expert Auto Glass directly to inquire about any current special offers or warranties on their work.

In conclusion, Expert Auto Glass in Winslow, Maine, is an Auto Repair Station specializing in auto glass repair, replacement, and window tinting services. While one customer reported a positive experience with quick, convenient, and affordable service, another recent customer highlighted concerns about price increases, lack of transparency regarding additional costs, missed services, and communication issues, including limited weekend accessibility. Local users considering Expert Auto Glass should weigh these recent experiences and may want to inquire specifically about pricing for all desired services and their communication protocols before proceeding. Contacting them at (207) 877-9700 for detailed information about their services and current offers is recommended.