Central Maine Motors Auto Group Collision Center

Located at 30 Airport Rd in Waterville, Maine, Central Maine Motors Auto Group Collision Center operates within the platform category of Auto Repair Stations, specifically focusing on collision repair and auto body work. With contact numbers (207) 872-5980 and +1 207-872-5980, they are accessible to local users in need of specialized services following vehicle accidents or for cosmetic repairs.

The available customer reviews present a mixed picture of the services provided by Central Maine Motors Auto Group Collision Center. One customer expresses significant dissatisfaction with their experience, detailing issues from the initial agreement to the final billing and quality of repair. This customer recounts instances where the agreed-upon repairs were not performed as expected, such as trim being glued instead of replaced despite an approved bid for replacement. This discrepancy was allegedly not communicated until the final bill. Furthermore, this reviewer claims to have been charged for dent repair that was not actually completed, despite hours of labor being billed. The overall process was described as "a misery" due to poor communication, including a lack of returned calls, delays in parts ordering, and a failure to keep the customer informed about the progress of repairs and interactions with the insurance appraiser. The reviewer also notes issues with the quality of the work upon vehicle pickup, including trim that detached shortly after, bad wheel alignment, and a dent that was painted over rather than properly repaired. Based on these issues, this customer strongly recommends avoiding the collision center.

In contrast, another customer shares a highly positive experience. They brought in a relatively new Kia EV6 that required extensive body work after an accident. This customer praises Central Maine Collision for doing a "great job" in repairing the vehicle to an "as-new condition." They highlight the seamless collaboration with their insurance company, the provision of an accurate estimate for out-of-pocket costs, and proactive communication regarding delays caused by backordered parts. The collision center also reportedly worked to expedite the arrival of these parts to minimize the customer's inconvenience. Additionally, this reviewer notes that the center went "above and beyond" by thoroughly cleaning the vehicle inside and out upon completion of the repairs. They commend the "great customer service" and describe the staff as "good people to work with," expressing their gratitude for the positive experience.

Given these contrasting reviews, it is difficult to definitively characterize the typical environment and service at Central Maine Motors Auto Group Collision Center. The positive review suggests a professional and customer-oriented approach, with effective communication, seamless insurance handling, and high-quality repair work. The emphasis on thorough cleaning indicates attention to detail and a commitment to customer satisfaction. However, the negative review paints a picture of poor communication, discrepancies between agreed-upon and performed work, billing inaccuracies, and subpar repair quality.

Based on the platform category and the customer feedback, the services likely offered by Central Maine Motors Auto Group Collision Center include:

• Collision Repair: Addressing damage to vehicles resulting from accidents.
• Auto Body Work: Repairing and restoring the body of vehicles.
• Dent Repair: Fixing dents and other surface imperfections.
• Trim Repair and Replacement: Addressing issues with vehicle trim, potentially including both repair and replacement.
• Auto Painting: Matching and applying paint to repaired areas or for overall refinishing.
• Insurance Claim Assistance: Working with insurance companies to process claims related to collision damage.
• Wheel Alignment: Ensuring proper alignment of the vehicle's wheels.
• Potentially other related services: Such as frame straightening or glass replacement, depending on their capabilities and equipment.

Features of Central Maine Motors Auto Group Collision Center, as suggested by the positive review, could include:

• High-Quality Repair Work: The Kia EV6 was reportedly restored to "as-new condition."
• Seamless Insurance Handling: Working effectively with insurance providers.
• Accurate Estimates: Providing reliable estimates for out-of-pocket expenses.
• Proactive Communication: Keeping customers informed about delays and parts availability.
• Efforts to Expedite Repairs: Taking steps to minimize customer downtime.
• Thorough Vehicle Cleaning: Paying attention to the cleanliness of the vehicle upon completion.
• Good Customer Service: Positive interactions and a helpful attitude.

However, potential customers should also be aware of the issues raised in the negative review, which suggest potential problems with:

• Communication and Follow-Through: Failure to return calls and keep customers informed.
• Adherence to Agreements: Not performing work as initially agreed upon.
• Billing Accuracy: Discrepancies between work done and charges billed.
• Quality Control: Instances of incomplete or improperly performed repairs.

No specific promotional information was included in the provided text. Collision centers may occasionally offer promotions such as discounts on specific types of repairs, free estimates, or partnerships with insurance companies that could provide benefits to their customers. Local users are encouraged to contact Central Maine Motors Auto Group Collision Center directly to inquire about any current promotions or special offers that might be available.

Given the stark contrast in customer experiences, local users in Waterville, ME, considering Central Maine Motors Auto Group Collision Center for their auto body repair needs should:

• Contact them directly at (207) 872-5980 or +1 207-872-5980 to discuss their specific repair needs and obtain a detailed estimate.
• Inquire about their processes for handling insurance claims and communication with customers throughout the repair process.
• Ask about their quality assurance procedures to ensure that repairs are completed to a high standard and according to the initial agreement.
• Consider seeking additional recent reviews or testimonials from other local customers to gain a broader understanding of their current service quality and customer satisfaction levels.
• Ensure that all agreements regarding the scope of work and associated costs are clearly documented before any repairs begin.

In conclusion, Central Maine Motors Auto Group Collision Center in Waterville, ME, offers auto body and collision repair services. While one customer reported a positive experience with high-quality work and good customer service, another detailed significant issues with communication, billing, and the quality of repairs. Local users should approach with caution, ensure clear communication and documentation, and consider multiple sources of feedback before entrusting their vehicle to this collision center.