Englewood Best Auto Body

Englewood Best Auto Body, located at 328 S Van Brunt St, Englewood, NJ 07631, USA, operates within the Auto Repair Stations category, offering services related to vehicle body repair and maintenance. The limited information available online presents a mixed picture of customer experiences, with some praising their service while others report significant issues. This introduction aims to provide an objective overview based on the provided customer reviews, highlighting the different perspectives and experiences shared by individuals who have interacted with this establishment.

One customer shared an overwhelmingly positive experience, describing the team, particularly Luis, as "AMAZING FOLKS!" and the service as "FANTASTIC!" This reviewer highlighted several positive aspects, including a welcoming atmosphere, clear communication regarding expectations, and great care taken of their vehicle. Beyond the initial reason for their visit (repairing damages), they were also impressed that the team proactively addressed a low tire pressure issue and thoroughly cleaned the car inside and out. This act of going above and beyond left the customer feeling as though their car looked "brand new," a significant and appreciated outcome for a busy parent. This positive testimonial suggests that Englewood Best Auto Body is capable of providing exceptional service and exceeding customer expectations in certain instances.

However, a contrasting review presents a significantly negative experience, cautioning that "everyone has a positive review with a positive response from this particular place of business until something goes wrong." This statement sets the stage for a detailed account of a service failure. The customer brought their Jaguar XF to Englewood Best Auto Body for a seemingly simple task: tightening the sunroof due to missing screws causing noise. According to the review, while the screws were fastened, the process resulted in unintended damage. The cabling to the sunroof switch was separated, and the sunroof switch itself was broken during the removal of the overhead lining. The customer alleges that the non-operational switch was not disclosed upon the vehicle's return.

When the customer informed Englewood Best Auto Body about the damaged switch, they were allegedly told that a new switch was needed and that the sunroof appeared to have been worked on previously by someone else. The customer vehemently denies any prior work on the sunroof and states that the switch was in perfect working order before bringing the car in. Furthermore, the automatic interior dome light also ceased to function remotely after this incident. The shop then ordered a replacement switch online (via eBay), and the customer had to return the vehicle for reinstallation.

A significant point of contention in the negative review is that the manager reportedly charged the customer for the replacement switch, despite the original switch functioning perfectly before the service. The customer felt they ended up paying twice – once implicitly through the initial service charge for a repair that caused damage, and again for the part needed to rectify that damage. The customer also mentioned difficulties in scheduling the follow-up appointment and a lack of proactive communication from the shop regarding the vehicle's readiness.

Upon retrieving their vehicle after the second visit, the customer found that the automatic interior dome light was still not working. The manager allegedly attributed this to the car being "old" (a 2009 Jaguar XF, described by the owner as being in "tip-top pristine condition"). The customer perceived this as an excuse to cover up a service failure, emphasizing that the age of the vehicle should not impact the functionality of a component that was working prior to their service. The reviewer also expressed concern that their cash payment (not involving insurance) may have resulted in their work order being perceived as less important.

Further issues raised in the negative review include receiving an eBay order receipt instead of a shop receipt, the ongoing malfunction of the automatic interior lighting (impacting nighttime entry into the vehicle), and difficulty reaching the shop by phone. The reviewer also noted that upon arriving at the shop after unanswered calls, staff appeared to be occupied with personal phone use. The customer explicitly stated their lack of confidence in bringing any of their vehicles to Englewood Best Auto Body for repair, citing the failure to fix a simple sunroof issue without causing further damage. The reviewer concluded by recommending that the business reconsider its name, suggesting it does not align with their service quality.

Based on the contrasting customer experiences, the features and services of Englewood Best Auto Body can be summarized as follows:

• Auto Body Repair: Addressing damages to vehicle exteriors.
• Potential for Additional Services: As indicated by the positive review mentioning tire inflation and car cleaning.
• Welcoming and Clear Communication (in some cases): Positive experiences highlight a friendly staff and transparent communication.
• Risk of Service-Induced Damage: Negative experiences detail damage caused to unrelated parts during a repair.
• Potential Issues with Diagnostics and Problem Solving: The sunroof repair issue suggests potential difficulties in handling even seemingly simple tasks without causing complications.
• Concerns Regarding Transparency and Accountability: The charging for a replacement part necessitated by their own actions raises questions about fairness.
• Inconsistent Communication: Difficulty in scheduling follow-up appointments and a lack of proactive updates were reported.
• Customer Service Discrepancies: While some praise the service, others experienced dismissive attitudes and unresolved issues.

Currently, there is no information available regarding specific promotional offers or discounts at Englewood Best Auto Body based on these reviews. Auto body shops may sometimes offer specials on certain types of repairs, seasonal maintenance packages, or discounts for new customers. To inquire about any potential promotions, it is advisable to contact Englewood Best Auto Body directly via phone at (201) 627-1500 or mobile phone at +1 201-627-1500. Potential customers may also want to inquire about their repair processes, warranties, and customer service policies before entrusting their vehicle to this shop.

In conclusion, Englewood Best Auto Body in Englewood, NJ, presents a mixed record based on the limited online reviews. While some customers have reported exceptional service and positive experiences, others have detailed significant issues, including damage to their vehicles and concerns about transparency and customer service. Local users considering Englewood Best Auto Body should weigh these contrasting experiences and potentially seek additional information or references before making a decision about their auto body repair needs. The discrepancy between highly positive and significantly negative feedback suggests a potential inconsistency in service quality or customer handling that warrants careful consideration.