Master Glass & Mirror

Master Glass & Mirror, located at 261 S Dean St, Englewood, NJ 07631, USA, positions itself within the "Auto Repair Stations" category, although its primary services extend beyond traditional auto mechanics to encompass a broader spectrum of glass and mirror work. This classification suggests that while they may handle certain automotive glass needs, their expertise is more broadly focused on glass applications in various settings, including residential and commercial properties. The company's offerings involve the sale of glass products and the provision of installation and repair services, making them a specialized provider within the broader realm of structural and aesthetic improvements.

Regarding the environment of Master Glass & Mirror, based on the provided information, specific details about their physical premises are not available. However, as a business specializing in glass and mirror services, it can be inferred that their facility likely includes a workshop or fabrication area for cutting, shaping, and preparing glass. There might also be a showroom or display area where customers can view different glass types, finishes, and product samples, such as various shower door designs or mirror styles. A professional and secure environment is crucial for handling fragile materials like glass. Given that they also offer on-site services, their operations extend beyond the physical location, with technicians traveling to customer homes or businesses.

The services offered by Master Glass & Mirror are centered around glass and mirror solutions. While the provided reviews highlight both positive and negative experiences related to window repair, it's clear their core business involves:

• **Window Repair and Replacement:** One customer review directly mentions "fixed my window," indicating that repairing and replacing windows is a key service. This would encompass various types of windows, potentially for residential, commercial, and even some automotive applications (such as car window glass, though not windshields specifically mentioned).
• **Mirror Services:** As the name suggests, "Mirror" is a central offering. This could involve custom-cut mirrors for bathrooms, gyms, decorative purposes, or mirror repairs.
• **Glass Installation:** Beyond just repair, they likely provide installation of new glass features. While not explicitly stated in the reviews, businesses with "Glass & Mirror" in their name often offer services like glass tabletops, glass shelving, and potentially glass partitions or entryways for commercial spaces.

One review details a customer's negative experience with a window repair, where the job was described as "haphazard," requiring multiple return visits due to forgotten items or incorrect work, and ultimately resulting in the window cracking within two months. This suggests issues with the quality and thoroughness of the repair process in that specific instance. Conversely, another customer provides a highly positive review, commending "Carlos" as a "true professional- reliable reasonable and does excellent work!" This customer stated that Carlos "fixed a problem for me yesterday that no one else could," which speaks to a high level of expertise and problem-solving capability in certain situations. The contrasting reviews highlight that customer experiences can vary, which is a common occurrence for service businesses. It is important for potential customers to consider both perspectives when evaluating Master Glass & Mirror.

The features of Master Glass & Mirror, based on the customer feedback, include:

• **On-site Service:** One customer mentioned, "He came to my place of business fixed my window," indicating that Master Glass & Mirror offers mobile or on-site repair services, providing convenience to customers who may not be able to bring their glass items or vehicles to the shop.
• **Individual Expertise:** The positive review specifically praises "Carlos," suggesting that individual technicians or team members may possess distinct levels of skill and professionalism. Carlos is highlighted for his reliability, reasonableness, and excellent work, along with the ability to fix complex problems that others couldn't. This suggests that the company may have highly skilled individuals who can tackle challenging repairs.
• **Customer Service Variances:** The reviews present a mixed picture of customer service. One account describes being "completely ignored" when trying to follow up on a cracked window and seek a fix or refund, which points to a potential area of concern regarding post-service support and accountability. The other review, however, implicitly praises the service by highlighting the professionalism and helpfulness of Carlos.

In terms of promotional information, the most direct form of promotion from the provided data comes from the positive customer testimonial for "Carlos," which essentially serves as a strong word-of-mouth recommendation. Businesses like Master Glass & Mirror often rely on customer satisfaction and positive referrals to attract new clients. While specific ongoing promotions or discounts are not mentioned, a business in this sector might typically offer:

• Free estimates for glass repair or installation projects.
• Guarantees on their work or products, though the negative review suggests that adherence to such guarantees might be inconsistent.
• Emergency services for broken glass, given the immediate safety and security concerns associated with such damage.

Potential customers are encouraged to contact Master Glass & Mirror directly at (201) 541-9880 or via mobile at +1 201-541-9880 to discuss their specific glass and mirror needs. It is advisable for individuals seeking their services, especially for significant projects, to clearly outline expectations, inquire about warranties on parts and labor, and ensure that all terms are understood upfront. The diverse nature of their services, from potential automotive glass to residential and commercial glass installations, suggests they aim to be a versatile provider in the Englewood area. The conflicting customer experiences underline the importance of personal inquiry and due diligence when selecting a service provider.