Audi Englewood Service Center

Audi Englewood Service Center, located at 400 S Dean St, Englewood, NJ 07631, USA, is an Auto Repair Station specializing in the service and maintenance of Audi vehicles. As an authorized service center, it is expected to provide expert care and genuine Audi parts for Audi owners in the Englewood area and beyond. However, the online reviews present a polarized view of customer experiences, with some praising exceptional service and others reporting significant dissatisfaction. This introduction aims to objectively summarize these contrasting perspectives to provide potential customers with a balanced understanding of what to expect.

One customer shared a deeply negative experience during a service appointment for their Audi Q5. The issues brought to the service staff included a malfunctioning lane assist system and misaligned 360 cameras. The customer reported being told that the 360 cameras were inherently misaligned on this model and that a $900 calibration would be necessary after only 12 months of ownership. Regarding the lane assist, the service staff allegedly claimed to have compared the vehicle's performance against other Q5s and concluded that its behavior was normal. This explanation was contradicted by the service report, which indicated minimal mileage driven during the service.

The customer further challenged the service staff's claim of test-driving the vehicle on the expressway to compare it with other Q5s, pointing out the discrepancy with the low mileage recorded. The customer then reviewed their dashcam footage, which reportedly showed that the car was not driven at all during the service appointment, only moved to a side lot, washed, and had its oil changed. This led the customer to conclude that they were explicitly lied to and that the lane assist issue was not addressed because it might not have been a billable repair under warranty. This negative experience raises serious concerns about transparency, honesty, and the quality of service provided in this instance.

In stark contrast, another customer shared an overwhelmingly positive experience, specifically highlighting the exceptional service provided by Matthew DeTerlizzi at Audi Englewood. This reviewer described Matthew as "incredibly knowledgeable" and praised his "meticulous care" of their Audi A6 during multiple service visits. The customer consistently received "outstanding work" and noted Matthew's "attention to detail and dedication to customer satisfaction" in every interaction. This positive feedback suggests that there are service advisors and potentially technicians at Audi Englewood who are committed to providing excellent service.

This positive reviewer also mentioned having had numerous poor experiences with other dealerships over the years, making their experience at Audi Englewood "incredibly refreshing." They were impressed by the "professionalism and friendliness" of every representative encountered, from the parts to the service departments. The staff were described as "always ready to assist and provide clear, helpful information." This indicates that Audi Englewood may have a team of individuals dedicated to positive customer interactions.

Matthew DeTerlizzi, in particular, was lauded for his exceptional service, patiently addressing all questions and concerns and ensuring the customer understood every aspect of the service process. When warranty work was needed, Matthew and his team reportedly completed it within just 24 hours, showcasing efficiency and a commitment to quality in this specific instance. The reviewer, despite living in NYC, found the level of service at Audi Englewood worth the trip and expressed earning their trust and loyalty, committing to future reliance on them for all automotive needs. This strong endorsement highlights the potential for excellent service at this location.

Based on these contrasting customer accounts, the services offered at Audi Englewood Service Center likely include:

• Routine Maintenance: Including oil changes, as mentioned in the negative review.
• Warranty Work: As successfully completed by Matthew and his team in the positive review.
• Diagnostic Services: Attempting to identify and address issues like malfunctioning lane assist and misaligned cameras.
• Parts Department: Staffed by individuals described as helpful and ready to assist.
• Service Department: Housing service advisors and technicians responsible for vehicle maintenance and repair.
• Car Wash: Included as part of the service experience, as noted in the negative review.
• Potential Calibration Services: Quoted for the 360 camera issue, although the necessity and accuracy were disputed.

The features of Audi Englewood Service Center, as perceived through customer feedback, present a mixed bag:

• Potential for Knowledgeable and Dedicated Service Advisors: Evidenced by the positive experience with Matthew DeTerlizzi.
• Professional and Friendly Staff (in some interactions): Reported by the positive reviewer across different departments.
• Efficient Warranty Service (in some cases): Demonstrated by the 24-hour completion time mentioned in the positive review.
• Concerns Regarding Honesty and Transparency: Highlighted by the alleged misrepresentation of diagnostic procedures and vehicle operation in the negative review.
• Potential for Misdiagnosis or Unaddressed Issues: The lane assist problem was seemingly dismissed without proper investigation according to the negative review.
• Questionable Communication and Customer Handling (in some cases): The alleged lying and lack of resolution in the negative review raise concerns.
• Inconsistent Service Quality: The stark contrast between the two reviews suggests a potential variability in the customer experience.

Currently, there is no specific promotional information available for Audi Englewood Service Center based on the provided reviews. Authorized service centers often have manufacturer-backed promotions or specials on routine maintenance or specific services. To inquire about any current promotions, it is recommended to contact Audi Englewood Service Center directly by phone at (201) 227-6523 or mobile phone at +1 201-227-6523. Potential customers may also want to inquire about the service advisors they will be working with and seek clarification on diagnostic procedures and repair processes upfront to ensure transparency and build trust.

In conclusion, Audi Englewood Service Center in Englewood, NJ, appears to offer the potential for exceptional service, as highlighted by the positive experience with Matthew DeTerlizzi. However, the serious allegations of dishonesty and unaddressed issues in the negative review should give potential customers pause for consideration. Local Audi owners may want to seek further assurances regarding service quality and transparency before entrusting their vehicles to this service center. The significant disparity in customer experiences suggests that while excellent service is possible, there may also be inconsistencies in their approach to customer care and problem resolution.