ED-N-SONS AUTOBODY

Located at 387 North Ave, Glendale Heights, IL 60139, ED-N-SONS AUTOBODY operates within the Auto Repair Stations category, aiming to provide various services for vehicle owners. They can be reached via phone at (630) 668-1956 or mobile at +1 630-668-1956.

Based on the available information, ED-N-SONS AUTOBODY's primary focus appears to be auto body work, implying a facility equipped for collision repair, painting, and potentially other structural vehicle repairs. While specific details about the interior aesthetics or customer waiting areas are not explicitly mentioned in the provided reviews, the nature of auto body work necessitates a spacious and specialized environment for handling damaged vehicles. The general expectation for an auto body shop in this category is a clean, organized workspace with dedicated bays for repairs, painting booths, and areas for vehicle assessment and disassembly. The reviews, particularly the positive one, suggest that the work performed results in a vehicle that looks "brand new," which indicates a professional approach to craftsmanship. It is important to note that ED-N-SONS AUTOBODY is also a U-Haul Neighborhood Dealer, meaning their premises accommodate U-Haul moving trucks and trailers, which might influence the layout and general appearance of the location.

As an establishment in the Auto Repair Stations category, ED-N-SONS AUTOBODY primarily specializes in auto body work. The services highlighted in the customer reviews include:

• Auto Body Repair: This is their core service, addressing damage sustained from accidents. The positive review specifically mentions "top of the line work" that made the car look "brand new" after an accident, suggesting expertise in restoring vehicles to pre-accident condition. This would typically involve dent removal, panel replacement, structural repairs, and alignment.
• Automotive Painting: Essential for auto body repairs, their ability to restore a vehicle's appearance implies they perform high-quality painting services, ensuring color matching and a smooth finish.
• Collision Repair: Given that customers bring their cars in after accidents, collision repair is a central aspect of their offerings. This comprehensive service typically involves assessing damage, providing estimates, coordinating with insurance companies, and executing the necessary repairs to restore the vehicle's safety and aesthetics.

Beyond traditional auto body work, it's notable that ED-N-SONS AUTOBODY also functions as a U-Haul Neighborhood Dealer. This expands their service offerings to include:

• Moving Truck Rentals: They provide U-Haul trucks for local and one-way moves.
• Trailer & Towing Rentals: Customers can rent various U-Haul trailers for hauling purposes.

This dual functionality means that while their primary business is auto body, they also cater to a different segment of the local community with moving and towing solutions. This could lead to a diverse clientele and different operational considerations for the business.

The customer reviews present a mixed perspective on the features and differentiators of ED-N-SONS AUTOBODY:

• Alleged High-Quality Body Work (Positive Review): One customer highly praises the "top of the line work" that restored their car to a "brand new" appearance after an accident. This suggests a capability for meticulous craftsmanship in auto body and painting. The sentiment of not rushing the process could also be seen as a dedication to quality over speed in specific repair instances.
• Customer Service and Reassurance (Positive Review): Mike, presumably a key contact or owner, is described as "reassuring," "most competent and patient," with "exceptionally kind and skilled staff." This points to a positive customer interaction experience, which is crucial, especially when dealing with the stress of a car accident.
• Controversial Allegations of Deceptive Practices (Negative Review): A significant counterpoint is the negative review, which makes severe accusations of dishonest practices, specifically the alleged replacement of a catalytic converter with a generic, synthetic part without the customer's knowledge, leading to the car's eventual disposal. This claim, and the owner's alleged attempt to have the review removed, raise serious concerns about integrity and trustworthiness. It is important to note this is an allegation from one customer.
• U-Haul Partnership: The integration of U-Haul rentals is a distinct feature. This provides an additional revenue stream and serves a different community need. It might also mean longer operating hours or different logistical considerations compared to a pure auto body shop. U-Haul customer reviews for this location generally appear positive for the rental services, highlighting good customer service for that specific offering.
• Pricing (Contradictory Views): The negative review mentions being offered a "low rate for repair," which, in hindsight for that customer, was a "red flag." This contrasts with the implied value of "top of the line work" in the positive review. This disparity suggests that pricing can be a point of contention or that low initial rates may be associated with questionable practices, according to one customer's experience.

For local users in Glendale Heights, IL, considering ED-N-SONS AUTOBODY, the information provides several points for consideration:

• For Auto Body Needs: If you've been in an accident and are seeking body work that aims to restore your car's appearance, the positive review suggests they have the capability for high-quality cosmetic repairs. The mention of "Mike" and his staff being "exceptionally kind and skilled" might suggest a positive personal interaction experience for some. However, it is crucial for potential customers to be aware of the serious allegations made in the negative review regarding parts replacement and to exercise due diligence.
• For U-Haul Rentals: If you are in need of moving trucks or trailers, ED-N-SONS AUTOBODY serves as a U-Haul Neighborhood Dealer. Their U-Haul services are operational during specific hours (Mon-Fri: 10 am - 4 pm, Sat: 9 am - 12 pm, Sun: Closed). It would be advisable to confirm availability and hours, especially considering special operating hours or holidays.
• Importance of Due Diligence: Given the conflicting nature of the reviews, particularly the severe allegations in the negative review, it is strongly recommended that potential customers for auto body work:
  • Request detailed, itemized estimates: Always ask for a written estimate that clearly outlines all parts and labor involved in the repair.
  • Inquire about parts: Specifically ask about whether original equipment manufacturer (OEM) parts, aftermarket parts, or used parts will be used. Understand the implications of each.
  • Seek second opinions: Especially for significant repairs, getting estimates and diagnostic information from multiple shops can provide a comparative basis.
  • Check insurance company recommendations: Many insurance companies have preferred repair shops that have been vetted for quality and reliability.
  • Review all paperwork carefully: Before and after repairs, ensure that the work performed matches the agreed-upon services and that all parts are accounted for.
• Consider Alternatives for Auto Body Work: The negative review explicitly recommends "Brody's in Bloomingdale, IL" as an alternative for auto body work, citing them as "HONEST AND TRUSTWORTHY." This suggests that local users might want to explore other options in the vicinity, particularly if concerns about trustworthiness are paramount.

In conclusion, ED-N-SONS AUTOBODY in Glendale Heights, IL, presents itself as an establishment capable of performing auto body repairs, with at least one customer reporting excellent results in restoring their vehicle's appearance. They also offer convenient U-Haul rental services. However, the presence of a highly critical review alleging serious misconduct warrants caution and thorough investigation by potential customers seeking auto repair services.